Bryce Jackson
Kirkcudbright,Dumfries and Galloway
Summary
Experienced professional with a strong background in customer service, adept at cash handling, complaint management, and payment processing. Demonstrates excellent telephone etiquette and typing speed, ensuring efficient and accurate communication. Proven ability to maintain composure under pressure while engaging customers and managing stock replenishment. Skilled in refund and exchange processing, with a focus on enhancing customer satisfaction. Career goal includes advancing within the customer service field to leverage skills in a dynamic environment.
Overview
16
16
years of professional experience
Work history
Customer Service assistant
Tesco
Kirkcudbright, Dumfries and Galloway
05.2009 - 07.2018
- Managed time efficiently during peak hours to limit customer waiting periods.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Assisted customers with product inquiries for enhanced shopping experience.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Offered helpful advice on product selection, leading to increased sales.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Collaborated well within a team setting, fostering a positive working atmosphere .
Pharmacy trainee assistant
Boots
Kirkcudbright, Dumfries and Galloway
08.2021 - 11.2024
- Promoted safety and effective use of medication by providing comprehensive advice to patients.
- Supported senior colleagues during busy periods ensuring service levels remained high.
- Demonstrated knowledge of medical terms and abbreviations during communication with doctors' offices and hospitals.
- Attended training sessions gaining valuable industry insight and knowledge.
Skills
- Cash handling
- Complaint management
- Customer Service
- Payment Processing
- Refund and exchange processing
- Telephone etiquette
- Typing speed
- Composure under pressure
- Customer engagement
- Stock replenishment
- Complaint handling
Timeline
Pharmacy trainee assistant
Boots
08.2021 - 11.2024
Customer Service assistant
Tesco
05.2009 - 07.2018
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