Bryan Higgins

Oversaw portfolio of 200+ bar, restaurant, nightclub, and hotel operators in Glasgow with sales exceeding £3 million, consistently exceeding commercial targets.

Cultivated strong relationships with key decision-makers to foster loyalty and partnerships.

Negotiated pricing, promotional activities, and supply agreements to enhance customer value.

Provided tailored support and product solutions to optimise operators' drinks range.

Collaborated with logistics, marketing, and finance teams for seamless account management.

Delivered sustained revenue growth and strengthened Dunns' presence in a competitive market.

• Direct operations of two nightclubs and two bars, ensuring efficient staffing and high-quality customer service.
• Develop policies for seamless operations, ensuring compliance with laws and safety standards.
• Built strong relationships with external partners supporting business expansion efforts.
• Monitor financials, reporting weekly turnover of £60,000-£80,000 to the managing director.
• Collaborate with teams to meet customer needs and drive business goals.

• Responded to customer inquiries via phone and email, providing prompt and accurate assistance with clients over 500,000 invested into Barclays only.
• Addressed a wide range of client concerns, including account inquiries, transaction clarifications, and financial product information.
• Built strong rapport with clients, cultivating trust and ensuring positive customer experience.
• Utilised in-depth knowledge of Barclays' wealth management products and services to offer tailored solutions to clients.

• Oversaw day-to-day management of two clubs and a bar, ensuring smooth and efficient service delivery with staff.
• Managed and trained staff to provide exceptional customer service and maintain a high standard of quality.
• Ensured compliance with all regulatory and safety standards, including alcohol licensing, and health and safety regulations.
• Managed inventory levels, ordering and restocking supplies, and minimising waste to control costs.