Summary
Overview
Work History
Education
Skills
Timeline
Intern

BRYAN ZOMBA

Summary

2, WINGATE HALL, FITZROY COURT LU13FA Personal Profile An ambitious, committed, and focused MBA student with excellent communication skills. Seeking opportunities to utilize the knowledge and skills gained during my studies and work to develop a career. A team-player and enthusiastic go-getter.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

CUSTOMER SERVICE

01.2022 - Current
  • You can include a blurb here explaining a bit about what you worked on
  • Operated with a team of 6 staff members 6 months period
  • Serviced 20 to 100 customers daily while handling cash and card payments more than £ 5000 to 10000
  • Gained experience managing time and effectively multi-tasking while dealing with other customers Industrious and Dependable: Realisable self-directed professional with a strong work ethic
  • Warmly welcomed 20 people every shift into the store, provided advise on current deals, and assisted with customer complaints
  • Comfortable working in high-pressure situations while being cool and respectful
  • Approximately a two-year period, I handled over 80 calls each day, with responsibilities included signing up new customers, retrieving customer data, delivering information to leads, and sending follow-up emails to clients to address their issues and queries.

STORE MANAGER

07.2021 - 01.2022
  • Over the course of a year and a half, a confidently controlled EPOS system handled a variety of transactions at retail outlets, including refunds, returns, exchanges, and cash and card payments
  • Excellent Communicator and Reliable; a powerful and confident communicator at all levels of management
  • When stock levels run low, the first point of contact for all stock-related questions is through ordering online and interacting with vendors over the phone
  • Analytical; able to handle a manual till in a bus or retail environment with ease, quickly calculating product discounts for customers
  • Assisting customers setting up their new accounts
  • Providing information to customers about their past and current financial transactions
  • Dealing with queries related to existing accounts
  • Helping them in selecting the right product by providing them detailed advice and guidance as in when needed
  • Sell customers new products and up sell promotional offer to increase profits

Customer Assistant

Pizza Express
08.2021 - 09.2021
  • Customer service; Track record of delivering first rate client service in busy retail environments
  • Resourceful and Goal oriented; Posses in -depth product knowledge and can quickly identify clients’ needs and concerns, recommended solutions and become trusted customer resource
  • Resourceful Problem Solver: Detail-oriented with experience performing accurate work at a quicksand efficient pace to service the needs of clients
  • Dealing with customer queries and upselling domino’s products to generate higher store revenue
  • Currently, in process of becoming shift manager which would include managing inventory data and allotting shifts by keeping the cost budget in mind
  • Reporting any damages or issues with regards to the machinery.

Attendant

Papa J’s Restaurant
05.2021 - 07.2021
  • Surpassed customer expectation by providing a friendly, warm, and helpful approach when working with diverse customers
  • Being responsible for money and credit card transactions
  • Monitored inventory and reported stock requirements to seniors in the team
  • Provided services to over 100 customers daily in one of the busiest restaurants in Luton.

Education

Bachelor of Cyber Security - undefined

University of Bedfordshire
01.2021 - Current

Skills

Organisationalundefined

Timeline

CUSTOMER SERVICE

01.2022 - Current

Customer Assistant

Pizza Express
08.2021 - 09.2021

STORE MANAGER

07.2021 - 01.2022

Attendant

Papa J’s Restaurant
05.2021 - 07.2021

Bachelor of Cyber Security - undefined

University of Bedfordshire
01.2021 - Current

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