Bryan Ngochi
Stevenage,Hertfordshire
Summary
A highly driven and committed professional with a strong focus on supporting organisations in achieving their objectives. Experienced in fast-paced environments, offering valuable insights to management and improving processes to drive efficiency. Equipped with excellent data entry and numerical skills, alongside a solid understanding of accounting, commercial, and administrative operations. Proven ability to uphold high standards and ensure the consistent execution of tasks in alignment with policies, delivering quality results every time.
Overview
11
11
years of professional experience
Work History
Customer Service Team Leader
Paddy Power
Stevenage, Hertfordshire
06.2025 - 07.2026
- Communicated with customers to identify gaming needs, complaints, and issues.
- Calculated odds and accepted and paid bets on event outcomes.
- Entered data into company systems to calculate odds and payouts.
- Maintained daily gaming floor operations with secure, compliant patron access.
Independent Contractor
Independent Contractor - Rideshare
London, Greater London
12.2023 - 04.2025
- As an Independent Contractor in the rideshare industry, I provided timely, customer-focused transportation while managing routes dynamically to ensure efficiency.
- I consistently demonstrated professionalism, respect, and adaptability, creating positive experiences for a diverse range of passengers.
- Working independently, I balanced safety, punctuality, and clear communication to deliver high-quality service.
- My calm demeanor and problem-solving skills allowed me to navigate high-pressure situations effectively.
- I built strong rapport with customers, reinforcing trust and encouraging repeat business.
- This role sharpened my accountability, reliability, and ability to represent service-oriented brands with integrity.
Owner Driver Franchise
DPD UK
Park Royal, Greater London
12.2020 - 12.2023
- As a Franchise Distribution Manager, I managed two delivery routes in central London, overseeing two drivers and ensuring consistent, high-standard deliveries.
- With a 99% success rate, I maintained excellence in service and operational efficiency, focusing on accurate planning, time management, and performance monitoring.
- My role required strong leadership skills, effective communication, and the ability to resolve issues swiftly to ensure smooth daily operations.
- I instilled a culture of excellence, promoting team collaboration and a results-driven environment.
Delivery Associate and On Site Manager
Fast UK Parcel Limited
Enfeld, Greater London
03.2018 - 12.2020
- Managed a team of 30 drivers delivering 6,000-8,000 parcels daily with 99.3% accuracy.
- Oversaw route planning, daily rotas, and payroll while resolving operational issues and team conflicts.
- Ensured timely deliveries, maintained high customer service standards, and kept accurate delivery records and compliance documentation.
- Managed to achieve the 1st position slot of best performing company in weekly league out of 20. The first time this was achieved by the business in its 7 year operation.
- Maintained a Top 5 position for the duration of my time with the business.
Stock Audit Controller
Arrow XL Ltd
Enfeld, Greater London
10.2017 - 02.2018
- Working as a part of the audit team, we ensure that regular audits on stock with RDT wireless handheld devices are always carried out and completed to maintain full stock and system integrity.
- Provide support for other departments (transport, warehouse, customer service) by answering both queries and escalations by implementing solutions and ensure best practice is always followed.
- As part of my ongoing growth within the organisation, in addition I provide training for new starters and bring their knowledge to the required operational standards.
- Implemented a new stock auditing procedure that reduced the process of auditing stock by 60% of the entire warehouse and was rolled out business wide.
Volunteer Coordinator
Challenges Worldwide
01.2017 - 09.2017
- Managed schedules and assignments for volunteers, ensuring optimal allocation of resources for project success.
- Followed up with staff and managers to assess volunteer needs and opportunities.
- Facilitated team-building activities to foster a cohesive and motivated volunteer group.
- Implemented safety protocols for volunteer activities, reducing accidents and ensuring compliance with regulations.
Assistant Management Accountant
Nottingham Trent University
Nottingham, Nottinghamshire
01.2016 - 01.2017
- Collaborated with the finance team to achieve operational effectiveness.
- Structured management accounts, budgets, and forecasting for administration of income and reporting of grants/external funding.
- Prepared balance sheet and VAT returns reconciliation in line with periodical reporting requirements.
- Delivered strategic financial guidance and management information to all budget holders.
- Enabled the achievement of bottom-line results by delivering full business partnering service to the college management and professional services team.
- Contributed in successful execution of SharePoint software within the business.
Education
Bachelor of Science - Accounting & Finance
Nottingham Trent University
Nottingham, Nottinghamshire01-2013
Levels - Accounts, Business & Economics
Westminster Kingsway College
London, Greater LondonCustom
- Independent Contractor - Rideshare
- Owner Driver Franchise
- Business Consultant Team Leader, Challenges Worldwide
- Accounts Assistant, ZF Services UK Limited, Nottingham
- Accounts Assistant, Welcome Foods, Bakkavor, Huthwaite
- Credit Controller, Dimensions Clothing Ltd, Derby
Timeline
Customer Service Team Leader
Paddy Power
06.2025 - 07.2026
Independent Contractor
Independent Contractor - Rideshare
12.2023 - 04.2025
Owner Driver Franchise
DPD UK
12.2020 - 12.2023
Delivery Associate and On Site Manager
Fast UK Parcel Limited
03.2018 - 12.2020
Stock Audit Controller
Arrow XL Ltd
10.2017 - 02.2018
Volunteer Coordinator
Challenges Worldwide
01.2017 - 09.2017
Assistant Management Accountant
Nottingham Trent University
01.2016 - 01.2017
Bachelor of Science - Accounting & Finance
Nottingham Trent University
Levels - Accounts, Business & Economics
Westminster Kingsway College