Bryan Mulcahy
Omagh,Tyrone
Summary
Results-oriented, strategic sales professional with 15 years in the Hospitality industry.
Articulate Hotel Manager driven to succeed. Strategic planning and client relationship management expert.
Overview
1
1
Certification
13
13
years of professional experience
Work History
General Manager
Corick Country House hotel
Clogher, Tyrone
06.2016 - 07.2019
- Appointed to this position to help lead and drive the business forward
- Maintain financial control of all areas within the hotel
- Implemented a HR function within the property
- Streamlined the management structure within the hotel
- Introduced weekly meetings to maximize sales and generate new revenue streams
- Increased revenue by 12% in the first 12 months and maintained growth in the following 12 months
- Staff retention improved by 67% from a 109% leaver rate to 42% in the first year, improved again by 12% in year 2 of my tenure to 30%
- Consistently achieved GP's. kitchen improved from 41% to 21% in my time and also Beverage went from 38% to 24%
- Implemented new stock control system
General Manager
Tullylagan Country House Hotel
Cookstown, Tyrone
05.2015 - 06.2016
- Employed on a one year fixed contract as General Manager
- Day to day Operations within the property
- Serviced 95 weddings in my year with the hotel
- Lead a team of 60 staff
Operations Manager
Landmark Hotel
Carrick on Shannoon, Leitrim
03.2013 - 04.2015
- Recruited by the GM to assist in the daily operation of the hotel
- Maintain financial control of all departments
- Control of labour costs, highly aware of staffing levels. Introduced new Time Management System
- Liaised with the Head Chef and Restaurant Manager to increase sales through regular revision of our food offerings
- Increased conversion rates for the wedding market through training
- Prepared weekly reports for the directors, worked in conjunction with the financial controller
Operations Manager
Ballykisteen Hotel & Golf Resort ( PREMGROUP)
Tipperary, Tipperary
04.2012 - 03.2013
- Appointed to this 4* establishment to support and ensure implementation of effective sales and marketing strategies to grow food and beverage revenue and enhance service delivery across the business
- Maintain financial control including management of P&L for food and beverage department
- First point of contact for all weddings and events at the hotel, working with clients from initial enquiry through to delivery of service and facilitating at events
- Support marketing/ sales to develop new packages to increase sales. Dinner and golf . Corporate packages etc.,
- Rolled out Wifi throughout the hotel
- Worked with Chef to inplement new menu options for all our guests. Introduced healthier menu options. Revised menus to reflect the requests of our guests
- Implemented improved training program for the F&B team with the emphasis on the guest experience
- Compiled weekly reports for the GM and other managers
Operations Manager
Clanree Hotel, (PREMGROUP 2009-2012)
Letterkenny, Donegal
08.2006 - 04.2012
- Selected to ensure operational and finacial success of this 120 bedroom 4* property
- Responsible for all areas within the hotel including Housekeeping, F&B, front of House and Finance
- Created a positive and productive work environment
- Demonstrated a firm understanding of the financial aspects of the business
- Created and Implemented SOP's for all departments. Ensured product quality and service standards met in all areas
- Ensured guest satisfaction scores in line with targets
Education
Secondary Education Exam - English, French, History A-Levels
Omagh C.B.S Grammar
OmaghSkills
- Results-oriented
- Operations management
- Client-focused
- Computer proficient
- Microsoft Office
- File/records maintenance
- Reports generation and analysis
- Financial records and processing
- Training and development
- Change management
Certification
- Certificate in Revenue Management
- HR Diploma (ongoing) Currently studying online
- Microsoft Excel Advanced Diploma. (Ongoing)
Timeline
General Manager
Corick Country House hotel
06.2016 - 07.2019
General Manager
Tullylagan Country House Hotel
05.2015 - 06.2016
Operations Manager
Landmark Hotel
03.2013 - 04.2015
Operations Manager
Ballykisteen Hotel & Golf Resort ( PREMGROUP)
04.2012 - 03.2013
Operations Manager
Clanree Hotel, (PREMGROUP 2009-2012)
08.2006 - 04.2012
Secondary Education Exam - English, French, History A-Levels
Omagh C.B.S Grammar