Bryan Mayor
Customer Service Associate
Sibonga,Philippines
Summary
Accomplished Accountants Group Specialist with extensive experience in financial management and customer service. Proven track record in reconciling bank statements, managing payroll operations, and resolving billing queries. Demonstrates strong skills in data analysis, financial analysis, and effective communication. Adept at adapting to diverse roles, from retail sales to customer service, enhancing customer satisfaction and driving sales growth. Career goal includes leveraging accounting principles and transactional analysis expertise to contribute to organisational success.
Overview
4
4
years of professional experience
Work History
Accountants Group Specialist
Concentrix
06.2025 - 01.2026
- Reconciled monthly bank statements and resolved discrepancies.
- Managed financial accounts, reconciling bank statements and monitoring cash flow to maintain accurate records.
- Oversaw payroll operations, ensuring timely and accurate salary payments to all employees.
- Maintained updated chart of accounts following correct procedures and including current, accurate details.
- Calculated, prepared and filed payroll taxes for clients.
Customer Service Representative
Wipro
Cebu City, Philippines
07.2023 - 06.2025
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Collaborated with the sales team to identify and target customer needs, driving sales through informed recommendations.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
Billing Customer Service Representative
iQor
Iloilo, Philippines
02.2022 - 03.2023
- Resolved billing queries through detailed account analysis and effective communication.
- Built rapport with customers through courteous and professional communications.
- Processed customer payments via telephone and online platforms, ensuring accurate account updates.
- Processed refunds, exchanges and service requests for customers.
- Followed scripts and processes to uphold brand standards.
Retail Sales Associate
iQor
Iloilo, Philippines
10.2021 - 02.2022
- Resolved customer queries using active listening and problem-solving skills.
- Handled customer returns, refunds and exchanges at customer service desk.
- Handled customer complaints with professionalism, working towards fair and swift resolutions.
- Advised customers on product range, price, delivery, warranties and product use.
Education
General Academic Strand -
Ocaña National High School
Carcar, CEB01.2020
Skills
- Data analysis and visualization
- Accounting principles
- Financial analysis
- Adaptability and flexibility
- Communication skills
- Transactional Analysis
Languages
English
Filipino
References
Hazel Joy Ruado, Accounting Firm, 09766722965
Timeline
Accountants Group Specialist
Concentrix
06.2025 - 01.2026
Customer Service Representative
Wipro
07.2023 - 06.2025
Billing Customer Service Representative
iQor
02.2022 - 03.2023
Retail Sales Associate
iQor
10.2021 - 02.2022
General Academic Strand -
Ocaña National High School