Bryan Irungu
Newcastle upon Tyne
Summary
Through experiencing customer facing & non facing roles I offer strong communication and problem solving skills with background in customer interactions. Knowledgeable about managing client relationships and resolving issues promptly in a timely manner. Ready to use and still developing interpersonal, organisational, and time management skills in each role I play I am eager to find how the new employment can help me develop this further.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Client service representative
Leeds Building Society
Newcastle upon Tyne
2021.10 - 2026.02
- Coordinated effectively with different departments to streamline operations for the best outcome for the client and the business.
- Contributed significantly towards department objectives by meeting individual targets regularly by reducing customer wait times through adhering to call target timeframes which played a part to assist my team's objective.
- Identified potential sales opportunities to boost revenue when interacting with customers & prospects.
- Facilitated smooth transactions, double-checking thoroughly to ensure our customer's funds are handled securely, improving overall customer experience & complying with FCA regulations.
- Reduced customer wait times by adhering to call target timeframes.
Customer service representative
Sitel UK
Newcastle upon Tyne
2019.02 - 2021.07
- Participated in team meetings sharing best practices for improving service delivery.
- Provided top-notch support for increased customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Barber
Dave's The Gentleman's Barbershop
Newcastle upon Tyne
2016.10 - 2019.03
- Delivered high-quality services for improved customer confidence, shop reputation & personal credibility, which brought about repeat/ new customers through the door.
- Kept punctuality a priority, worked efficiently under pressure during busy periods while maintaining consistent quality of service.
- Attended training courses/ workshops when the opportunities presented themselves to enhance cutting techniques, styles knowledge & to be more perspicacious.
- Identified suitable styles by listening attentively to customers' requests while also inputting from time to time my tailoring expertise to help with the overall outcome.
Education
NVQ Level 2 - Plumbing & Heating
Gateshead College
Gateshead 2014.09 - 2015.07
NVQ Level 1 - Plumbing & Heating
Gateshead College
Gateshead 2013.09 - 2014.07
Skills
- Constructive feedback handling & communication
- Time management
- Teamwork
- Problem-solving
- Goal orientation
- Interpersonal skills
Timeline
Client service representative
Leeds Building Society
2021.10 - 2026.02
Customer service representative
Sitel UK
2019.02 - 2021.07
Barber
Dave's The Gentleman's Barbershop
2016.10 - 2019.03
NVQ Level 2 - Plumbing & Heating
Gateshead College
2014.09 - 2015.07
NVQ Level 1 - Plumbing & Heating
Gateshead College
2013.09 - 2014.07