Bryan Forrest
Glasgow
Summary
Accomplished professional with expertise in operational coordination and data management, ensuring GDPR compliance and financial accuracy. Demonstrates strong skills in stakeholder management, clear communication, and team collaboration. Committed to maintaining confidentiality and safeguarding while excelling in health and safety assessments. Adept at managing deadlines and budgets with precision, aiming to leverage these competencies towards enhancing organisational efficiency.
Empathetic Outreach Support Worker with knack for building trust and fostering community engagement. Delivered tailored support plans improving client well-being and independence. Known for creating meaningful connections and achieving positive outcomes for individuals and families.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Outreach support worker
RNIB
Glasgow, Glasgow City
10.2015 - 07.2020
- Ensured client safety by effectively risk assessing home environments.
- Maintained accurate records of client progress, aiding in the tailoring of care plans.
- Adhered strictly to professional ethical guidelines whilst delivering high-quality outreach support services.
- Promoted self-help skills through structured activities.
- Assisted with daily living tasks, promoting autonomy in clients.
- Handled sensitive issues confidentially, respecting the dignity of each individual involved.
- Planned various therapeutic activities resulting in improved mental health for service users.
- Created an atmosphere of acceptance and inclusivity through empathetic communication techniques.
Claims Advisor
RSA Insurance
12.2007 - 09.2015
- Manage a complex caseload from first notification through to resolution, working within strict service level agreements and regulatory frameworks.
- Maintain accurate records and databases, ensuring confidential handling of sensitive personal and financial data in line with data protection requirements.
- Communicate clearly and professionally with clients, brokers, and third parties via telephone, email, and written correspondence.
- Monitor, assess, and report on case progress, outcomes, and financial data.
- Calculate and authorise payments up to £18,000, ensuring accuracy and audit compliance.
- Handle complaints effectively, resolving issues promptly and maintaining service quality.
- Build strong working relationships internally and externally to support effective service delivery.
- Organise workload independently, prioritising tasks and meeting deadlines consistently.
Claims Advisor
Direct Line Insurance
01.2000 - 01.2007
- Delivered high-quality customer service while managing first-party motor claims from start to settlement.
- Worked to performance targets and service standards, consistently achieving workload expectations.
- Accurately processed financial transactions and maintained detailed records.
- Responded to complaints and enquiries professionally, ensuring timely resolution.
Skills
- Operational coordination
- Data management and GDPR compliance
- Reporting and attention to detail
- Stakeholder management
- Clear communication skills
- Team collaboration and support
- Health and safety assessment
- Confidentiality and safeguarding
- Deadline management
- Financial accuracy and budgeting
Certification
- Emergency First Aid at Work Royal Environmental Health Institute of Scotland (REHIS) Glasgow Kelvin College — Completed 2024-02-16 (Valid for 3 years)
- Elementary Health and Safety Certificate Royal Environmental Health Institute of Scotland (REHIS) Glasgow Kelvin College — Completed 2024-01-11
- Elementary Food Hygiene Certificate Royal Environmental Health Institute of Scotland (REHIS) Glasgow Kelvin College — Completed 2024-03-01
- Level 2 Food Hygiene & Safety (Catering) Essential Food Hygiene — Completed 2024-09-19
- Infection Prevention and Control Workshop Enable Works — Completed 2024-06-25
Interests
Gardening, photography, health and fitness, and spending time with family.
Health, Safety & Compliance Experience
- Trained Health, Safety and Security Officer
- Fire Marshal – trained in evacuation procedures and use of evacuation equipment
- Experience completing risk assessments for off-site and workplace activities
- Strong understanding of safe working practices, personal responsibility, and compliance
Additional Experience & Personal Qualities
- Extensive experience maintaining confidentiality and handling sensitive information
- Strong interpersonal skills and empathy when working with people under pressure
- Experience navigating rigorous safeguarding, assessment, and compliance processes through adoption
- Resilient, patient, and values-driven, with a strong sense of social responsibility
Health, Safety & Compliance (Enhanced)
- Emergency First Aid at Work (REHIS accredited)
- Trained Health, Safety and Security Officer
- Fire Marshal (evacuation procedures and equipment)
- Food Hygiene & Safety (Level 2)
- Infection Prevention and Control
- Risk assessment experience for workplace and off-site activities
- Strong understanding of safeguarding, safe working practices, and compliance
Timeline
Outreach support worker
RNIB
10.2015 - 07.2020
Claims Advisor
RSA Insurance
12.2007 - 09.2015
Claims Advisor
Direct Line Insurance
01.2000 - 01.2007