BRUNO SARAIVA VIEIRA DA SILVA
Rio de Janeiro,Brazil
Summary
Accomplished professional with extensive expertise in hospitality, demonstrating proficiency in 5-star luxury service standards and trilingual telephone operations. Adept at team management, conflict resolution, and crisis management, ensuring seamless operations logistics. Skilled in cross-cultural communication and public speaking, with a high level of emotional intelligence. Proficient in adapting to various POS and PMS systems. Committed to leveraging skills to enhance operational efficiency and guest satisfaction within the hospitality industry.
Overview
16
16
years of professional experience
Work history
Visiting Researcher / Guest Scholar
Royal Holloway, University of London
London
2026.01 - 2026.05
- Conducted advanced international academic research and managed independent project timelines within a highly diverse and multicultural environment.
- Enhanced cross-cultural communication and networking skills by collaborating with international scholars.
School Principal / Educational Director
Secretaria Municipal de Educação do Rio de Janeiro
Rio de Janeiro, Brazil
2018.10 - 2025.12
- Led and managed a large team of educators, administrative staff, and support personnel, ensuring high operational standards.
- Resolved complex customer service issues and interpersonal conflicts daily, maintaining high satisfaction among stakeholders (Guest Relations approach).
- Demonstrated strong emotional intelligence and crisis management under high-pressure environments.
- On research leave for London residency
Geography Teacher / Lecturer
Secretaria Municipal de Educação RJ
Rio de Janeiro, Brazil
2012.10 - 2017.12
- Developed strong public speaking and communication skills, managing large audiences daily.
- Organized large-scale events and cultural activities involving logistics and safety planning.
Guest Service Associate (Telephone Operations) / F&B Order Taker
Sheraton Rio Hotel & Resort
Rio de Janeiro, Brazil
2010.09 - 2012.10
- Delivered premium hospitality services within 5-star international luxury resort, meeting brand standards strictly.
- Provided high-volume telephone assistance in English, Spanish, Portuguese as central communication hub.
- Handled room service orders by phone, using menu knowledge and upselling techniques.
Education
Ph.D. Candidate - Geography
Universidade do Estado do Rio de Janeiro
Brazil 03/2024 -
Master’s Degree - Geography
Universidade do Estado do Rio de Janeiro
Brazil 03/2020 - 09/2023
Skills
- Hospitality: 5-Star Luxury Service Standards, Trilingual Telephone Operations, PBX, F&B Order Taking
- Leadership: Team Management, Conflict Resolution, Crisis Management, Operations Logistics
- Interpersonal: Cross-Cultural Communication, Public Speaking, Emotional Intelligence
- Systems: High adaptability to POS (Point of Sale) and PMS (Property Management Systems)
LANGUAGES
Portuguese: Native speaker.
English: Advanced / Professional Proficiency (Fully immersed and enhanced by recent academic residency in London).
Spanish: Intermediate / Experienced in trilingual guest services.
Timeline
Visiting Researcher / Guest Scholar
Royal Holloway, University of London
2026.01 - 2026.05
School Principal / Educational Director
Secretaria Municipal de Educação do Rio de Janeiro
2018.10 - 2025.12
Geography Teacher / Lecturer
Secretaria Municipal de Educação RJ
2012.10 - 2017.12
Guest Service Associate (Telephone Operations) / F&B Order Taker
Sheraton Rio Hotel & Resort
2010.09 - 2012.10
Master’s Degree - Geography
Universidade do Estado do Rio de Janeiro
03/2020 - 09/2023
Ph.D. Candidate - Geography
Universidade do Estado do Rio de Janeiro
03/2024 -