Bruno Pinto
London,Mitcham
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background. Outgoing Waiter eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings [Number] years of fine dining experience. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Experienced Waiter bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.
Overview
18
18
years of professional experience
Work history
PCO Driver
UBER
London, London
2012.03 - Current
- Advised customers throughout journey on available transport options and affordable ticket fares.
- Accurately handled high volume cash and card payments.
- Maintained flexible schedule to commit to various shift patterns including weekends.
- Conducted announcements using integrated public address system.
- Ensured safety and comfort of total of up to [Number] passengers.
- Memorised [Number] [Type] routes and utilised route-optimisation technology.
- Built friendly rapport with passengers through positive demeanour and interpersonal skills.
- Facilitated appropriate mobility assistance for users with physical or learning difficulties, recognised assistance dogs and carefully handled mobility aids.
- Skilfully applied conflict resolution strategies and active listening to calmly de-escalate highly charged situations involving members of public.
- Demonstrated fantastic customer service in all customer interactions, answering queries in professional and tactful manner.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
Bartender
St. Martins Lane Hotel
London, London
2006.01 - 2012.04
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
Floor supervisor
St. Martins Lane Hotel
London, City of London
2006.01 - 2012.04
- Maintained a positive restaurant atmosphere, employing [Skill] and [Skill] to effectively resolve guest complaints.
- Facilitated smooth shift transitions by maintaining clear, detailed shift communication sheets.
- Consistently improved product knowledge of floor staff by conducting engaging menu classes and taste panels.
- Maintained high general appearance standards, inspecting floor staff for correct, clean complete uniform, name tags, [Type] and [Type].
- Consistently exceeded revenue KPIs, enforcing performance standards, policies and procedures across all levels of venue operations, including [Type] and [Type].
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Successfully managed floor service of [Number] special events that brought in £ [Number] in revenue.
- Supervised [Number] floor staff to deliver smooth and efficient food service operations to [Number]+ guests daily.
- Supervised service delivery, promptly responding to guests in need of service, earning [Number]% positive guest feedback.
- Liaised with restaurant management to identify areas of operational improvement, recommending actions that resulted in [Number]% profit increase within [Timeframe].
- Developed effective floor plans to provide optimal floor coverage, reducing customer waiting times by [Number] minutes per customer.
- Utilised [Software] to maintain payroll for [Number] restaurant staff with zero error.
- Resolved complaints to achieve full customer satisfaction.
- Handled escalated customer concerns to build retention.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Engaged with suppliers to facilitate smooth delivery schedules.
Room service attendant
St. Martins Lane Hotel and Sanderson Hotel
london, City of London
2006.01 - 2012.04
- Trained new room attendants on company policies and cleaning procedures.
- Stocked trollies to maintain stable cleaning supplies.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Demonstrated utmost care and security to handle guests' belongings.
- Delivered outstanding service to boost customer retention and referrals.
- Secured guest rooms after performing housekeeping services.
- Resolved guest queries in line with service standards and protocols.
Education
A-Levels - Economy, history,
COMERCIAL HIGH SCHOOL
PortugalSkills
- Outstanding communicator
- COVID-19 hygiene measures
- DUPLICATE - Point of Sale system operation
- Food and beverage knowledge
- Advanced beverage knowledge
- Highly responsible and reliable
- Spirits, wine and food service
- Extensive hospitality background
- Point Of Sale system operation
- Food and beverage service
- Efficient under pressure
- Food hygiene protocol
- Table service
- Customer service training
- Floor plan coverage
- Shift scheduling
- Food sanitation
- Service quality management
- Training and development
- Stock loss prevention techniques
- Customer service
Languages
English
Fluent
Portuguese
Native
Spanish
Fluent
Timeline
PCO Driver
UBER
2012.03 - Current
Bartender
St. Martins Lane Hotel
2006.01 - 2012.04
Floor supervisor
St. Martins Lane Hotel
2006.01 - 2012.04
Room service attendant
St. Martins Lane Hotel and Sanderson Hotel
2006.01 - 2012.04
A-Levels - Economy, history,
COMERCIAL HIGH SCHOOL