Bruno Monteiro

• Managing diverse team of individuals
• Prepare rotas according to business needs without compromising budgeting
• Preparing NHS Professionals reports
• Facilitate office meetings to discuss and address team issues.
• Assisting HR with onboarding procedures providing a positive start for new hires.
• Training and Developing the new hires as refreshing existing teams
• Working Closely to Site managers and Unit managers providing performance reports
• Managing sickness and absence according to policies
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- Ensure guests are welcomed to hotel

- Explaining procedures and what expect during stay

- Provide hotel information for improved guest experience

- Promptly solve or escalate any issues or complaints from guests ensuring highest level of courtesy and clarification

- Responding to guest enquiries fast and efficiently

- Processing booking payments

- Produce daily reports

- supporting Bar/caffe serving guests

- process wake up calls when requested

- Supporting any PEEPS guests we may have according to procedures

- Keep reservation system up to date ensuring rooms are allocated

- Follow overbooking procedures if needed

- Producing reports for senior managers

- Liaise and work closely with Site managers to promote better time frames for patients in department

- Working along Unit managers and Nurse in charge to chase patients plans and other outstanding reports to get a safe admission or patient discharge

- Liaise with Medical team during Urgent patients needs

- Provide easy stay for patients in hospital

- Liaise with facilities team leaders with some issues or extra needs in department

- Liaise with IPC with some measures needed to put in place

• Coordinate daily tasks, ensuring smooth workflow within the teams
• Supporting Porteing, housekeeping and domestic in some issues during shift
• Produce compliance reports to deliver to Line managers about team performance
• Supporting HR on recruitment, rotas, sickness and absence following policies
• Working along teams to target KPI's
• Monitoring daily operations whilst keeping minimal costs without compromising service
• Training, developing and supporting teams to maintaining high standards