Bruno Costa
Newport,Newport
Summary
Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 6 years of experience driving team and organisational success. Highly effective and knowledgeable in process improvement and inventory control. Accomplished Supervisor drives success and directs high-producing teams while bolstering morale. Experienced in using cost-reduction methods and streamlining production processes. Focused on meeting customer expectations and achieving company goals. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
Work History
Supervisor
Dominós Pizza
Newport Chepstow , Newport
07.2017 - Current
- Built customer retention and satisfaction by delivering top-quality service.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Achieved order processing and delivery time targets through smooth warehouse operations.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Managed staff rotas, planning workloads effectively and strategically.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Dealt with customer complaints and rectified product and service issues.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
Chef
Frankie & Benny's
Manchester Airport, Manchester
07.2009 - 06.2017
- Minimised kitchen waste through effective recycling, composting and disposal systems.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Monitored line work processes to ensure consistency in quality, quantity and presentation.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Oversaw kitchen operations for in-house dining and outside catering events, maintaining reliable, quality food service.
- Purchased ingredients and supplies to maintain stock and inventory.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Coordinated recruitment and training of kitchen staff to develop high-performing team.
- Monitored kitchen operations to spot and correct issues impacting team performance or quality.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
Education
Portuguese GCSE - Maths
Escola Do Mato
Portugal / Avanca 01.1996 - 07.2006
Skills
- Inventory oversight
- FA regulatory compliance
- Employee management
- High-value project management
- Motivational communication
- Data collection and analysis
- Team supervision
- Business analysis
- Customer service
- Financial management
- Issue resolution
- Customer rapport
- Target-driven
- Inspiring leadership
- POS operation
Languages
Portuguese
Native
English
Upper intermediate
Timeline
Supervisor
Dominós Pizza
07.2017 - Current
Chef
Frankie & Benny's
07.2009 - 06.2017
Portuguese GCSE - Maths
Escola Do Mato
01.1996 - 07.2006
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