Bruno Anyaegbusi
Jarrow,UK
Summary
Highly skilled professional with a strong ability to work under pressure and exceptional attention to detail. Demonstrates excellent communication and listening skills, fostering effective teamwork and leadership. Proficient in data entry, customer care, and time management, with advanced knowledge of Microsoft Office Suite including Excel, PowerPoint, and Outlook. Experienced in using Plinth and Sage software. Committed to delivering high-quality results and continuously seeking opportunities for professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Customer service representative - Volunteer
CREST - Compact For Race Equality
Newcastle upon Tyne, South Tyneside
2026.06 - Current
- Streamlined processes through efficient record keeping.
- Assisted customers in booking appointments to resolve their issues.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled the registration of new clients on company web portal (Plinth)
- Used excel spreadsheet to input customer data and keep it up to date.
Personal Care Assistant
Calm Futures Limited
Hoddesdon, Hertfordshire
2025.04 - 2025.12
- Assist with personal care, meal preparation, household task and community activities
- Implement behaviour support plans and safeguarding procedures.
- Providing care and support to individuals with learning disabilities, promoting independency and wellbeing.
- Contract
Production Operative
Redrock-Associates Limited
Peterborough
2024.04 - 2024.11
- Assisted in production and packaging of goods and service in Warners Midlands. Bourne, Riverford Organic, Johnson's Hotel Linen. Bourne, Paragon. Peterborough, Greenvale AP
- Worked in different teams, and demonstrated the ability to cope in a fast paced working environment by ensuring daily targets are met.
- Part time
Hospitality Staff
Houston and Hawkes
London
2023.09 - 2024.02
- Ensured proper management of kitchen equipments and scheduling making sure all equipments are available and ready to use at all times.
- Helped reduced the amount of food wastage by 10% through active recording and report of daily food waste.
- Maintained a clean and hygienic working environment for chefs and other staffs.
- Part time
Finance Management Executive
Keorge Nigeria Limited
Lagos
2018.09 - 2023.07
- Streamlined customer service processes, improving customer satisfaction ratings by 20%
- Able to input and record sales data using Microsoft office, excel and outlook efficiently increasing productivity by 30%.
- Engagement in finance audit processes. Improving the speed and accuracy of the audit processes by 25%.
- Responsible for inventory and stock recording of about 10,000+ items, developed inventory management procedures that reduced stock discrepancies by 15%.
- Handling of import and export purchases decisions for industrial equipments, from foreign associates and issuing of invoices on paper and electronically with 80% of work done using excel and Microsoft office to prepare purchase order drafts.
- Other knowledge acquired during my job includes: familiarity with finance and accounting applications like Microsoft office, word, outlook, excel, powerpoint, sage, intuit. I am conversant with audit processes and can fit in any audit team.
- Permanent
Customer service enquiry
Rox Nation Academy
2023.01 - 2023.06
- Responding to email, phone, and in-person enquiries, ensuring each interaction was handled professionally and efficiently.
- Managing and updating the enquiry database to track the status of follow-ups and open queries.
- Collaborating with other departments to ensure that the most current information was available for external communications.
- Work Experience
Education
Master's degree - International Business Management
Anglia Ruskin University
Peterborough, UKBTEC - Financial Management Technology
Federal University of Technology
Owerri, NigeriaSkills
- Ability To Work Under Pressure
- Attention To Detail
- Communication
- Good Listener
- Teamwork
- Data Entry
- Team Leader
- Customer care
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Time Management
- Plinth
- Sage
Certification
- Full UK Drivers License - DVLA, UK - November 2024
- Business Consultancy project on LOF Furniture. England. - Anglia Ruskin University - September 2024
- Financial Services Regulation job simulation - Herbert Smith Freehills. London - September 2024
- Introduction to Research and Professional Ethics - Anglia Ruskin University, Peterborough. UK - May 2024
- Global Operations Management - Anglia Ruskin University - April 2024
- Sustainable Supply Chain and Logistics - Anglia Ruskin University - April 2024
- International Business Strategy - Anglia Ruskin University - December 2023
- Trading, Contracts and Transactions - Anglia Ruskin University - December 2023
REFERENCES
References available on request
HOBBIES & INTERESTS
Music, Football, Cooking, Dancing, Socialising, Swimming
Timeline
Customer service representative - Volunteer
CREST - Compact For Race Equality
2026.06 - Current
Personal Care Assistant
Calm Futures Limited
2025.04 - 2025.12
Production Operative
Redrock-Associates Limited
2024.04 - 2024.11
Hospitality Staff
Houston and Hawkes
2023.09 - 2024.02
Customer service enquiry
Rox Nation Academy
2023.01 - 2023.06
Finance Management Executive
Keorge Nigeria Limited
2018.09 - 2023.07
BTEC - Financial Management Technology
Federal University of Technology
Master's degree - International Business Management
Anglia Ruskin University