Brunela De Carlo Bovo
London
Summary
Psychology with Counselling graduate with First Class Honours and an academic and professional interest in cognitive brain functions, particularly the interaction between emotion and cognition. My background combines over 15 years of people-centered professional experience and academic training to develop skills in behavioural analysis, emotional awareness, critical thinking, and ethical practice. I am seeking a Master programme in Clinical, Social, and Cognitive Neuroscience to deepen my understanding of how brain processes influence cognition, affective processing, executive functions, emotional regulation, and social interaction, and to apply this knowledge to research and real-world contexts.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Shop Assistant Manager
Bottle Cave
London
05.2021 - Current
- Built trust-based relationships with customers through active listening, empathetic communication, and tailored support.
- Identify individual needs, preferences, and emotional drivers to deliver personalised recommendations and solutions.
- Managed complex or sensitive interactions with professionalism, emotional awareness, and adaptability.
- Supported recruitment, training, and team development, contributing to a positive, people-centred working environment.
Team Member
Itsu Ltd
London
11.2019 - 04.2021
- Delivered customer service in a fast-paced environment, ensuring customer satisfaction and timely resolution of enquiries.
- Applied adaptability and problem-solving skills to manage changing priorities and high-pressure situations effectively.
- Collaborated with colleagues to maintain efficient operations and a positive, team-focused work environment.
- Communicated clearly and empathetically with diverse customers, tailoring interactions to individual needs.
Team Member
Benugo – Natural History Museum
London
11.2018 - 11.2019
- Maintained high standards of service and quality, ensuring compliance with health, safety, and operational guidelines.
- Built resilience and interpersonal skills while managing a demanding, public-facing environment.
- Demonstrated adaptability and professionalism under pressure, contributing to a positive team and client experience.
Sales Consultant
Sak’s Com. and Clothing Ltda
Brazil
03.2012 - 06.2018
- Provided consultative support, addressing individual customer needs with practical and personalised solutions.
- Built long-term professional relationships with customers, suppliers, and internal teams to enhance collaboration.
- Addressed complex challenges and delays with initiative and strategic problem-solving.
- Demonstrated effective communication and adaptability, ensuring positive outcomes in dynamic work environments.
Administrative Office Assistant
Freitas Screws and Tools
Brazil
01.2007 - 01.2012
- Supported daily administrative and financial operations with organisation and attention to detail.
- Negotiated with customers and suppliers, achieving mutually beneficial outcomes.
- Contributed to a collaborative, team-oriented environment, fostering cooperation and efficiency.
- Applied problem-solving and adaptability to ensure smooth day-to-day operations.
Education
BSc - Psychology with Counselling
Arden University
London01.2026
Marketing & Sales Techniques -
University of Franca
BrazilSkills
- Active listening
- Empathy and emotional awareness
- Client needs assessment
- Building trust and rapport
- Reflective practise
- Person-centred communication
- Critical thinking and scientific reasoning
- Academic writing and literature review
- Problem-solving
- Cultural sensitivity
- Time management and organisation
Languages
Portuguese
First Language
English
Upper Intermediate
B2
Italian
Beginner
A1
Websites, Portfolios and Profiles
www.linkedin.com/in/brunela-de-carlo-bovo-86b17969
References
Available upon request
Certification
- Certificate of Higher Education (CertHE) in Skills for the Workplace: Health and Social Care. University Of Wales, Trinity Saint David
Interests
Reading psychology, neuroscience, and non-fiction literature
Films and documentaries focused on human behaviour and social topics
Travelling and cultural exploration
Cooking as a creative and mindful activity
Timeline
Shop Assistant Manager
Bottle Cave
05.2021 - Current
Team Member
Itsu Ltd
11.2019 - 04.2021
Team Member
Benugo – Natural History Museum
11.2018 - 11.2019
Sales Consultant
Sak’s Com. and Clothing Ltda
03.2012 - 06.2018
Administrative Office Assistant
Freitas Screws and Tools
01.2007 - 01.2012
BSc - Psychology with Counselling
Arden University
Marketing & Sales Techniques -
University of Franca