Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic
Bruna Paludetto Maldonado Assis

Bruna Paludetto Maldonado Assis

Woodford,City of London

Summary

Professional Summary:

I am a passionate and dedicated Dental Nurse eager to elevate my clinical skills and make a meaningful impact in the dental field. With a solid background in various dental roles, I thrive on providing exceptional care and ensuring every patient feels supported and valued. My proactive mindset and adaptability allow me to respond effectively to the needs of both staff and patients, even in fast-paced environments. As an energetic self-starter, I excel at navigating challenges and building strong relationships that foster a positive atmosphere. I am committed to delivering quality care that not only meets but exceeds service standards, and I am excited about the opportunities that lie ahead!

Overview

11
11
years of professional experience

Work history

Field Dental Nurses Coordinator.

Bupa Dental Care
London
03.2023 - Current
  • Lead Coordinator and Manager of a team of Field Nurses operating across BDC London Practices, ensuring the optimal deployment of Field Nurses for the benefit of 29 practices.
  • Responsible for providing training to improve the performance of their chairside assistants.
  • Oversaw daily operations ensuring consistency in quality and service delivery.
  • Manage and update a Rota for a team of Field Nurses, receiving incoming booking requests from Practices and allocating Field Nurse shifts accordingly.
  • React quickly to any required same-day Filed Nurse deployment changes, communicating with Field Nurses and Practices on changes to ensure business continuity.
  • Manage Field Nurse deployment and shift allocation in accordance with the Field Nurse booking guidelines.
  • Update and manage the Field Nurse ‘Teams’ group, ensuring shift information is accurate and all Stakeholders have access or visibility of the Teams Rota.
  • Act as Line Manager to the team of Field Nurses.
  • Communicate Field Nurse employment administration and related issues (e.g. holiday requests, sickness absence) to their iTrent ‘host’ Practice Manager.
  • Identify Field Nurse clinical training needs and source internal or external providers.
  • Identify and support the completion of internal mandatory training for Field Nurses.
  • Ensure Field Nurses are updated with BDC company communications and initiatives.
  • Hold quarterly 1-2-1 reviews with each Field Nurse and act on any required outcomes.
  • Schedule two Field Nurse team Meetings per year to discuss key issues, outline BDC strategy and support employee engagement.
  • Act as a first point of contact for any issues the Field Nurse team raises, liaising with other support functions to find solutions where necessary.
  • Produce a monthly Field Nurse deployment data report and submit it to BDC Management Accounts for cross charging of Field Nurse payroll costs to all practitioner so booked a Field Nurse.

BDC Dental Helpline for UK Insurance Policy Holder

Bupa
London
03.2023 - Current
  • Answer incoming telephone calls from Bupa Insurance Customers, triaging calls depending t on customer requirements.
  • Booking a virtual consultation with a Dentist
  • Referring a customer to a BDC Practice nationwide.
  • Referring customers for specialist dental product or service advice.
  • Referring customers back to Bupa Insurance for policy enquiries.
  • Create virtual appointment bookings for Dentists using Microsoft Teams.
  • Liaise with patients to complete electronic medical history forms, confirm appointment details and provide onward referral details to other BDC Practices or Dentists.
  • Research BDC Dental Practices, clinicians and services nationwide to source appointment options and availability for UKi customers.
  • Support Helpline Clinicians by escalating IT application and remote access issues through to the IT helpdesk on behalf of Clinicians.
  • Support Helpline Clinicians by assisting with administering prescriptions and patient letters, etc.
  • Produce Helpline analysis and performance data for reporting to UK Insurance Senior Management.
  • Coordinate the Clinician monthly rota depending on Clinician availability, including updating shift changes, sending rota out to Clinicians monthly or when changes have been made.
  • Submit Clinician rota timesheets monthly for payroll.
  • Record patient feedback, both complements and complaints, to feedback to management

Practice Coordinator

Bupa- Lister House
London, London
09.2022 - 03.2023
  • Ensure completion and compliance on regular CGF check.
  • Deputize Practice Manager in leading the practice team to assist in the provision of dental care services to patients.
  • Ensure practice team understanding and compliance of Health and Safety at work act, CQC and NHS regulation.
  • Experience working on SOE/R4 and Dentally systems.
  • Respond to patient complaints, and manage challenging staff and clinicians situations, escalating when appropriate.
  • Manage diary appointments and treatment schedules using clinical knowledge of healthcare treatments.
  • Effectively communicate and develop a strong working relationship with the clinical team and promote teamwork through cooperative and professional behaves.
  • Support Practice Manager to generate income developing projects including marketing income targets.

Bupa dental Care Lead Nurse/ Treatment Coordinator

Bupa Dental Care
London, Woodford
05.2017 - 09.2022
  • Ensure completion and compliance on regular MOT and CGF check.
  • Educating practice staff on critical clinical updates and compliance.
  • Ensure completion of clinical cross infection compliance audits by taking the role of Infection control supervisor/IPC Leader.
  • Ensure compliance with General Dental Council (GDC) guidelines in cooperation with the Clinical team and BDC policies and procedures.
  • Deputize Practice Manager in leading the practice team to assist in the provision of dental care services to patients.
  • Ensure practice team understanding and compliance of Health and Safety at work act, CQC and NHS regulation.
  • Experience working on SOE/R4 and Dentally systems.
  • Evaluate and monitor nurse colleagues’ performance, training and developing trainee and qualified nurses.
  • Clinical chair-side support to dentist.
  • Respond to patient complaints, and manage challenging staff and clinicians situations, escalating when appropriate.
  • Manage diary appointments and treatment schedules using clinical knowledge of healthcare treatments.
  • Effectively communicate and develop a strong working relationship with the clinical team and promote teamwork through cooperative and professional behaves.
  • Support Practice Manager to generate income developing projects including marketing income targets.

Dental Nurse

Dental Arts Studio
11.2014 - 05.2017
  • Provide clinical assistance during dental treatments and support patients in the practice.
  • Ensure and control operating rooms set up.
  • Ensure compliance with cross infection control.
  • Provide clinical chair-side support to endodontist specialist.

Receptionist

Mr. Wong
08.2014 - 10.2014
  • Provide customer service to patients, respond and manager queries, compliments, and complaints.
  • Answer incoming calls, schedule and confirm office appointments and surgeries.

Education

(BUPA) Safeguarding level 3 - Dental Nurse

Tempdent
London
06.2025 -

Dental Decontamination Leadership Programme - Dental Nurse

Aura infection control
City of London
10.2022 -

Basic life support - Dental Nurse

Aid training
City of London
06.2025 -

AMA - Management

Aspiring Manager Academy- Bupa Dental Care
City of London
02.2022

Qualified Nurse GDC - Dental

GDC
London
2016

school -

Nashua High School
Nashua , NH, USA
06.2004

Skills

  • Fluent in English, Portuguese, and Spanish
  • Excellent team player
  • Extensive nursing care experience
  • Ability to relate well to wide range of people
  • Focus on customer service
  • Ability to communicate with others in professional manner
  • Motivating team player and leader
  • Ability to work independently

Additional Information

References available upon request.

Timeline

(BUPA) Safeguarding level 3 - Dental Nurse

Tempdent
06.2025 -

Basic life support - Dental Nurse

Aid training
06.2025 -

Field Dental Nurses Coordinator.

Bupa Dental Care
03.2023 - Current

BDC Dental Helpline for UK Insurance Policy Holder

Bupa
03.2023 - Current

Dental Decontamination Leadership Programme - Dental Nurse

Aura infection control
10.2022 -

Practice Coordinator

Bupa- Lister House
09.2022 - 03.2023

Bupa dental Care Lead Nurse/ Treatment Coordinator

Bupa Dental Care
05.2017 - 09.2022

Dental Nurse

Dental Arts Studio
11.2014 - 05.2017

Receptionist

Mr. Wong
08.2014 - 10.2014

AMA - Management

Aspiring Manager Academy- Bupa Dental Care

Qualified Nurse GDC - Dental

GDC

school -

Nashua High School

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Bruna Paludetto Maldonado Assis