Bruce Shingirayi Burutsa
Huddersfield
Summary
Experienced IT professional with 12 years experience in MSP environment across manufacturing, retail and health sector. A strong continuous improvement mindset and extensive expertise in remote desktop support, bug identification and resolution, and business intelligence understanding. Proficient in IT infrastructure, enterprise systems support, hardware troubleshooting, and network architecture. Demonstrates exceptional skills in tech support, working with hardware peripherals, operating systems knowledge, IT support, 2nd line support, technical support, and IT project management. Committed to leveraging technical skills to enhance organisational efficiency and drive technological advancements.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Hardware Deployment Technician
The Health Informatics Service (NHS)
Bradford, West Yorkshire
2025.10 - Current
- Installation & Configuration: Setting up new workstations, laptops, and peripherals
- Imaging & Software Setup: Deploying Windows 11 operating system images and essential business applications using Microsoft Deployment Toolkit
- Asset Management: Maintaining accurate databases of hardware inventory, tracking serial numbers, and documenting equipment locations.
- Hardware Refreshes: Replacing end-of-life equipment and ensuring secure data erasure (decommissioning) before disposal.
- Troubleshooting: Resolving post-deployment issues, such as connectivity problems, driver conflicts, or faulty hardware.
Warehouse Associate
TJX Europe
Wakefield, West Yorkshire
2025.03 - 2025.10
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Stacked pallets
- Assisted in inventory management, ensuring accurate records were kept.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Loaded, secured and organised goods into delivery lanes ahead of dispatch.
- Secured pallets, cages and stillages in line with health and safety standards.
- Voted employee of the month.
Senior IT support engineer
Syntegra Solutions
Harare, Zimbabwe
2010.01 - 2025.12
- Handling of IT procurement from negotiation to warranty.
- IT asset register and licensing management.
- Provided training to junior engineers, leading to enhanced team performance.
- Assisted customers remotely using remote access tools, ensuring prompt service delivery regardless of location constraints.
- Coordinated with third-party vendors to secure necessary equipment and services on time.
- Collaborated closely with developers for early detection of bugs or defects in newly released software versions.
- Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management.
- Provided expert guidance to end-users on software and hardware-related concerns.
- Held training sessions for end-users to enhance overall technical proficiency.
- Conducted remote and on-site technical assistance to resolve hardware and software issues.
- Analysed support tickets, identifying recurring problems for permanent resolution.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Identified potential risks in the IT infrastructure, preventing future issues from occurring.
- Streamlined communication between core business departments and internal IT development team.
- Overseeing all IT projects from development to implementation.
- Managed onboarding of new clients.
- Responsible for ERP migrations and user training for new clients.
Education
A-Levels - Maths, Physics & Chemistry
Speciss College
Harare, Zimbabwe 2009.01 - 2009.11
Google Data Analytics Certificate
Google
OnlineSkills
- Continuous improvement mindset
- Remote desktop support
- Bug identification and resolution
- Business intelligence
- IT infrastructure knowledge
- Enterprise systems support
- Hardware troubleshooting
- Network architecture expertise
- Technical support experience
- Hardware peripherals management
- Operating systems knowledge
- IT support services
- Second line support
- Technical assistance
- IT project management
- Problem solving skills
- Adaptability and flexibility
- Team collaboration
- Critical thinking abilities
- Time management skills
- Leadership qualities
- Full UK driving license
Affiliations
- Football
- Fitness
- Golf
Certification
Google data analytics
Timeline
Hardware Deployment Technician
The Health Informatics Service (NHS)
2025.10 - Current
Warehouse Associate
TJX Europe
2025.03 - 2025.10
Senior IT support engineer
Syntegra Solutions
2010.01 - 2025.12
A-Levels - Maths, Physics & Chemistry
Speciss College
2009.01 - 2009.11
Google Data Analytics Certificate
Google