Bruce Henkel

Promoted to operations manager in recognition of how I supported daily operations for the installation teams to improve efficiency and customer satisfaction.

Assisted in workforce planning and resource allocation to enhance installation capacity.

Collaborated with recruitment partners to increase engineer numbers during peak periods.

• Fostered a culture of continuous learning, improved workforce competency levels.

Aided onboarding team in integrating new staff members effectively.

Contributed to continuous improvement initiatives that addressed operational bottlenecks.

Monitored KPIs and performance metrics to support business growth.

• Cooperated with senior leadership to maintain safety and compliance standards.

• Delivered exceptional customer service with proactive management techniques and industry knowledge
• Implemented safety regulations, ensuring staff welfare on field assignments.
• Managed conflict resolution amongst team members, ensuring harmonious work environment.
• Monitored competitor activities for competitive positioning in the market.
• Organised regular meetings for updates and feedback sessions.
• Managed regional field operations to ensure smooth functioning.
• Boosted team morale with effective leadership and motivation techniques.

• Responsible for a district within Surrey and Sussex
• Directing a team of 20 installation engineers
• Working directly with customers to deliver outstanding service
• Resolving customer complaints quickly and efficiently
• Delivery of 2,000 installations per annum to British Gas' high standards
• Management of costs and budgets to ensure targets are achieved
• Ensuring all team members have completed all relevant training modules and upskill courses
• Delivery and management of safety systems and promoting a strong culture of safety
• Working with other business units to deliver KPI's
• Delivery of team and management meetings
• Working closely with business leaders to deliver British Gas' objectives
• Raised productivity through strategic scheduling and effective time management

• Promoting and selling the full range of Baxi products
• Presenting to businesses to promote Baxi group products and benefits
• Hosting technical training days for engineers, including British Gas apprentices
• Consistently achieve and exceeded Baxi targets pertaining to loyalty claims and sales out
• Maintaining and supporting the Baxi Approved installers as well as gaining and growing new business
• Presenting at product launch events
• Evaluating business processes to generate targeted improvement strategies year on year

• Overseeing the British Gas account for the South of England.
• Presenting to the British Gas sales, engineer and leadership teams
• Collaborated with the British Gas teams in the South West to roll out new business initiatives
• Generating leads and capitalising on valuable opportunities through close contact with sales teams and engineer workforce
• Introduced new products to expand percentage of Baxi boilers fitted by British Gas

• Completed new installations and upgrading of gas central heating boilers and systems
• Dedicated to delivering outstanding customer service
• Responsible for stock management, equipment and tool upkeep
• Maintained clean, tidy working environments for best possible safety practices
• Worked quickly and methodically to consistently meet demands of fast-paced operations
• Ensured installations were carried out effectively and efficiently in line with compliance procedures
• Ensured adherence with health and safety policy for optimised company compliance