Bruce Chen Callcott
Connahs Quay,Flintshire
Summary
I am a highly efficient crew member, thats well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
I am bilingual in English and Mandarin Chinese, which has been a useful asset when helping international Chinese customers.
I am organised and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Chester, Cheshire
08.2021 - Current
- Operated cash register to take payments and process orders.
- Acted as team player by helping colleagues finish their tasks.
- Ran orders from kitchen to dining areas.
- Flexibly took on various roles to support workflow.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared products strictly following restaurant portion and presentation standards.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Shared product knowledge to answer customer questions and make suggestions.
- Attended to customers with friendly and accurate service.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Addressed questions, concerns and complaints of customers.
- Handled customer complaints using quick decision-making to resolve issues.
Education
A-Levels - Maths, Government and Politics, English Language
Mold Alun School
Flintshire 09/2021 - 05/2023
GCSEs - Maths, English Language/Literature, Welsh, Biology/Physics/Chemistry, Computer Science,Music, German
Mold Alun School
Flintshire 09/2020 - 06/2021
Skills
- Quality Assurance and Control
- Customer service
- Product knowledge
- Complaint resolution
- Sales strategies
- Order accuracy
Languages
Chinese (Mandarin)
Fluent
German
Intermediate
Welsh
Intermediate
Spanish
Beginner
Timeline
Crew Member
McDonald's
08.2021 - Current
A-Levels - Maths, Government and Politics, English Language
Mold Alun School
09/2021 - 05/2023
GCSEs - Maths, English Language/Literature, Welsh, Biology/Physics/Chemistry, Computer Science,Music, German
Mold Alun School
09/2020 - 06/2021
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