Brooklyn Wilson
Finchley,City of London
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity. Motivated and detail-orientated individual who applies a methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong leadership skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
CSL Administrator
Hydrosave
10.2022 - Current
- Process weekly reports and inputting crucial data to spreadsheets to ensure targets are fulfilled
- Draft reports to inform upper management on KPIs and operational issues.
- Lead meetings via Teams to discuss projects and their progression.
- Interact with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaise with customers to resolve enquiries and appointment requests.
- Collaborate with different departments to maintain positive rapport and smooth workflow.
- Oversee database to maintain updated records and accuracy.
Guardian Liaison - Advertising Officer
Global Guardians
02.2022 - 10.2022
- Tracked KPIs and created continuous improvement plans.
- Managed customer enquiries, ensuring prompt and positive support.
- Responded to customer feedback within target timescales.
- Contributed to welcoming and inclusive work culture, building positive rapport across all departments.
- Brainstormed strategies to encourage successful teamwork.
- Consistently exceeded service metrics through top-quality customer care.
- Formulated marketing and advertising strategies for continuous business growth.
- Marketed services through social media platforms and advertising services.
Customer Sales Manager
Jump In Adventure Park Enfield
11.2021 - 02.2022
- Worked with site manager to develop action plans to increase performance and exceed sales KPIs.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Served as first line of contact for customers filing complaints and responded to customer feedback within target timescales.
- Developed empowering employee culture focused on equipping staff to independently meet customer needs.
- Posted positions through approved recruitment channels.
- Maximised sales, advising customers of promotions and sales.
- Brainstormed interesting ideas for social media posts.
- Adhered to health and safety regulations.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
Jump Crew - Operations Manager
Jump In Adventure Park Enfield
12.2019 - 11.2021
- Developed documentation outlining regulatory reporting procedures.
- Set up equipment for daily operations.
- Maintained records of client and vendor contracts.
- Trained in first aid and provided first aid assistance.
- Conducted regular inventory audits and stocktaking activities to keep records up to date.
- Oversaw day-to-day operations for second line support team to maintain smooth operations.
Customer Service Advisor
Argos
10.2020 - 08.2021
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Carried out stock control and maintained quality standards high for audits.
- Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
Education
Beauty Therapy Level 3 Diploma - Beauty
Enfield College
01.2019 - 04.2020
Beauty Therapy Level 2 Diploma - undefined
Enfield College
01.2018 - 04.2019
Skills
- Microsoft Excel
- Microsoft Word
- Reporting and documentation
- Operations management
- Ability to prioritise
- Database administration
- Employee management
- CRM and office management software (Salesforce, SAP, Roller & BookNow)
- Leadership
- Complaint resolution
Courses
- Health & Safety
- First Aid
- Food Hygiene
- LOTC Accreditation
- Manual Handling
Timeline
CSL Administrator
Hydrosave
10.2022 - Current
Guardian Liaison - Advertising Officer
Global Guardians
02.2022 - 10.2022
Customer Sales Manager
Jump In Adventure Park Enfield
11.2021 - 02.2022
Customer Service Advisor
Argos
10.2020 - 08.2021
Jump Crew - Operations Manager
Jump In Adventure Park Enfield
12.2019 - 11.2021
Beauty Therapy Level 3 Diploma - Beauty
Enfield College
01.2019 - 04.2020
Beauty Therapy Level 2 Diploma - undefined
Enfield College
01.2018 - 04.2019
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