Summary
Overview
Work history
Education
Skills
Courses
Timeline
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Brooklyn Wilson

Finchley,City of London

Summary

Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity. Motivated and detail-orientated individual who applies a methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong leadership skills.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

CSL Administrator

Hydrosave
10.2022 - Current
  • Process weekly reports and inputting crucial data to spreadsheets to ensure targets are fulfilled
  • Draft reports to inform upper management on KPIs and operational issues.
  • Lead meetings via Teams to discuss projects and their progression.
  • Interact with customers professionally by phone, email and in-person to deliver accurate service information.
  • Liaise with customers to resolve enquiries and appointment requests.
  • Collaborate with different departments to maintain positive rapport and smooth workflow.
  • Oversee database to maintain updated records and accuracy.

Guardian Liaison - Advertising Officer

Global Guardians
02.2022 - 10.2022
  • Tracked KPIs and created continuous improvement plans.
  • Managed customer enquiries, ensuring prompt and positive support.
  • Responded to customer feedback within target timescales.
  • Contributed to welcoming and inclusive work culture, building positive rapport across all departments.
  • Brainstormed strategies to encourage successful teamwork.
  • Consistently exceeded service metrics through top-quality customer care.
  • Formulated marketing and advertising strategies for continuous business growth.
  • Marketed services through social media platforms and advertising services.

Customer Sales Manager

Jump In Adventure Park Enfield
11.2021 - 02.2022
  • Worked with site manager to develop action plans to increase performance and exceed sales KPIs.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Served as first line of contact for customers filing complaints and responded to customer feedback within target timescales.
  • Developed empowering employee culture focused on equipping staff to independently meet customer needs.
  • Posted positions through approved recruitment channels.
  • Maximised sales, advising customers of promotions and sales.
  • Brainstormed interesting ideas for social media posts.
  • Adhered to health and safety regulations.
  • Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.

Jump Crew - Operations Manager

Jump In Adventure Park Enfield
12.2019 - 11.2021
  • Developed documentation outlining regulatory reporting procedures.
  • Set up equipment for daily operations.
  • Maintained records of client and vendor contracts.
  • Trained in first aid and provided first aid assistance.
  • Conducted regular inventory audits and stocktaking activities to keep records up to date.
  • Oversaw day-to-day operations for second line support team to maintain smooth operations.

Customer Service Advisor

Argos
10.2020 - 08.2021
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Offered detailed advice on product and service benefits.
  • Carried out stock control and maintained quality standards high for audits.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.

Education

Beauty Therapy Level 3 Diploma - Beauty

Enfield College
01.2019 - 04.2020

Beauty Therapy Level 2 Diploma - undefined

Enfield College
01.2018 - 04.2019

Skills

  • Microsoft Excel
  • Microsoft Word
  • Reporting and documentation
  • Operations management
  • Ability to prioritise
  • Database administration
  • Employee management
  • CRM and office management software (Salesforce, SAP, Roller & BookNow)
  • Leadership
  • Complaint resolution

Courses

  • Health & Safety
  • First Aid
  • Food Hygiene
  • LOTC Accreditation
  • Manual Handling

Timeline

CSL Administrator

Hydrosave
10.2022 - Current

Guardian Liaison - Advertising Officer

Global Guardians
02.2022 - 10.2022

Customer Sales Manager

Jump In Adventure Park Enfield
11.2021 - 02.2022

Customer Service Advisor

Argos
10.2020 - 08.2021

Jump Crew - Operations Manager

Jump In Adventure Park Enfield
12.2019 - 11.2021

Beauty Therapy Level 3 Diploma - Beauty

Enfield College
01.2019 - 04.2020

Beauty Therapy Level 2 Diploma - undefined

Enfield College
01.2018 - 04.2019
Brooklyn Wilson