Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity. Motivated and detail-orientated individual who applies a methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong leadership skills.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
CSL Administrator
Hydrosave
10.2022 - Current
Process weekly reports and inputting crucial data to spreadsheets to ensure targets are fulfilled
Draft reports to inform upper management on KPIs and operational issues.
Lead meetings via Teams to discuss projects and their progression.
Interact with customers professionally by phone, email and in-person to deliver accurate service information.
Liaise with customers to resolve enquiries and appointment requests.
Collaborate with different departments to maintain positive rapport and smooth workflow.
Oversee database to maintain updated records and accuracy.
Guardian Liaison - Advertising Officer
Global Guardians
02.2022 - 10.2022
Tracked KPIs and created continuous improvement plans.
Managed customer enquiries, ensuring prompt and positive support.
Responded to customer feedback within target timescales.
Contributed to welcoming and inclusive work culture, building positive rapport across all departments.
Brainstormed strategies to encourage successful teamwork.
Consistently exceeded service metrics through top-quality customer care.
Formulated marketing and advertising strategies for continuous business growth.
Marketed services through social media platforms and advertising services.
Customer Sales Manager
Jump In Adventure Park Enfield
11.2021 - 02.2022
Worked with site manager to develop action plans to increase performance and exceed sales KPIs.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
Served as first line of contact for customers filing complaints and responded to customer feedback within target timescales.
Developed empowering employee culture focused on equipping staff to independently meet customer needs.
Posted positions through approved recruitment channels.
Maximised sales, advising customers of promotions and sales.
Brainstormed interesting ideas for social media posts.
Adhered to health and safety regulations.
Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
Jump Crew - Operations Manager
Jump In Adventure Park Enfield
12.2019 - 11.2021
Developed documentation outlining regulatory reporting procedures.
Set up equipment for daily operations.
Maintained records of client and vendor contracts.
Trained in first aid and provided first aid assistance.
Conducted regular inventory audits and stocktaking activities to keep records up to date.
Oversaw day-to-day operations for second line support team to maintain smooth operations.
Customer Service Advisor
Argos
10.2020 - 08.2021
Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Offered detailed advice on product and service benefits.
Carried out stock control and maintained quality standards high for audits.
Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
Education
Beauty Therapy Level 3 Diploma - Beauty
Enfield College
01.2019 - 04.2020
Beauty Therapy Level 2 Diploma - undefined
Enfield College
01.2018 - 04.2019
Skills
Microsoft Excel
Microsoft Word
Reporting and documentation
Operations management
Ability to prioritise
Database administration
Employee management
CRM and office management software (Salesforce, SAP, Roller & BookNow)