Lesley Ann King

• Ward based role working closely with nurses and doctors to help care for patients. Assisting with personal care, mobility and safety, vital signs monitoring and recording, nutrition assistance and patient support. Experience working with dementia, mental health, older adults and patients who live with learning disabilities. Commenced working in Rapid Response and have worked in various medical wards across the hospital. Working 12.5 hour shifts on a rota basis.

The role requires excellent communication skills, empathy, compassion and patience. Used to working under pressure often in challenging circumstances.

• Efficiently processed high volumes of parcels in a fast-paced logistics environment at a Royal Mail warehouse. Responsibilities included accurately scanning items, sorting deliveries by postcode, and distributing parcels into designated mail bins. Maintained speed, precision, and consistency while working under strict time constraints. Developed strong attention to detail, physical stamina, and the ability to perform effectively during overnight shifts.

• Temporary assignment providing help and support to passengers travelling from London Gatwick Airport. Duties include airline flight check-in, inspecting passenger documentation, issue boarding passes and meeting and greeting passengers, assisting with passenger baggage processing, special assistance passengers and customer communications.

• Supported daily retail operations in a fast-paced store environment at Debenhams. Responsibilities included assisting customers, maintaining shop floor presentation, replenishing stock, and supporting sales activities. Demonstrated strong communication skills, adaptability, and attention to detail while contributing to a positive customer experience.

• Responsible for creating and running the group fitness class program. I manage a team of approximately, 50 fitness instructors and 150 classes per week. I review and amend the program, as required and coordinate fitness class promotions. I seek opportunities to work with under-represented groups and develop the class program to keep up with current trends within the industry. I coordinate attendance at special events, e.g. Cancer Research UK’s ‘Race for Life’ and respond to customer feedback both via e-mail, by telephone and in person. I administer the instructor recruitment, payroll, departmental budget, report on KPI’s and also coordinate marketing activity including social media posting (Facebook & Twitter) and the creation of website material. In addition to my full-time role at K2, I teach mind and body fitness classes and hold many fitness qualifications.

• Working as a member of the Membership Sales Team as a Customer Advisor. Duties included selling a variety of memberships and handling customer enquiries and feedback. Familiar with working to targets (monetary and time) and reporting on KPI’s. Prior to and during this role, I have been teaching fitness classes at K2 Crawley since 2001.

• Working as a Training Coordinator on The Starlight Project which was a temporary assignment. The project was a major change program within Consumer Banking to transform the operating performance of the cards business. The project objective was to migrate existing customers (circa. 6 million) onto a new state of the art processing platform. Responsibilities included the support of a team of trainers, planning and coordination of course schedules, course evaluations and the tracking and reporting of progress against plan. In addition, the management of a catalogue of learning and training materials, liaison with Facilities Managers to book training rooms and equipment plus the booking of travel, processing expenses and timesheets and liaison with Lloyds Managers across the organization.
• (Temporary)

• Various temporary assignments working for large local companies. Assignments included temporary PA to Treasury Director – TUI Travel (part of First Choice Holidays/Thompsons Travel) and Data Compliance/Data Cleansing Administrator for Siemens Hearing Instruments. All assignments involved administration, IT and customer liaison skills.

• Working in the marketing area of the business from 2004-2007 on ‘Flora’, ‘Flora Pro-Active’, ‘Bertolli’, ‘Stork’ and ‘I can’t Believe It’s Not Butter’ brands. These household brands include spreads, pasta sauces, yoghurts and cholesterol lowering mini drinks. I was responsible for Flora’s largest promotion as sponsor of the Flora London Marathon including staff entries (including overseas), sponsorship, charities and hospitality. Responsible for management of marketing budgets and financial forecasting. Managing pack artwork together with print management agencies across the brands. Managing the Flora Health Institute where health care professionals can obtain information and publications on health-related topics. The raising of barcodes for promotional activity via direct mail or in-store activity, an involvement in product launches and other marketing activities.
• From 2002-2004 I was a Marketing Brand Assistant for ‘PG Tips’, ‘Scottish Blend’ and ‘Lipton Ice’. I worked on PG Tip’s 75th birthday promotion, was responsible for the management of promotional merchandise and responsible for the TV media archives.
• From 1995-2004 I worked in the Product Development department as a Product Development Administrator. I was responsible for the day to day running of Unilever’s Product Development Innovation Centre, organising product tastings, consumer connection sessions, photography sessions and filming and acting as key support to the Development Director and his team of 50 strong Product Developers.

• Senior level/PA/Secretarial role working for the Chairman of Salisbury’s, the high street handbag and luggage chain and other subsidiary companies. Working to tight deadlines, duties included diary management, arranging travel and meetings, general secretarial support and budget management. Also worked for other board members including the Distribution Director and Human Resources Director.

• Reporting to the senior partner of this private company of Chartered Quantity Surveyors and Project Managers. Various marketing duties associated with tendering and securing contracts. Responsible for the daily running of the Crawley based office including marketing and administrative support for four other partners.

• Reporting to the Program Controller of this local radio station responsible for the smooth daily running of the Action Desk which is primarily a community helpline and the supervision of four other members of staff. I joined the station a month before the station went on air and underwent training in script and appeal writing. I organized features and guests and assisted with the off-air helpline. Also involved in the organization of charity appeals at Christmas and Easter.