Brooklyn Human
Cambridge
Summary
I am passionate about helping customers and creating a satisfying experience. I am an ambitious, self-aware and well-organised person. I work well under pressure and am able to make decisions confidently and quickly with the knowledge I have. I am able to manage a number of tasks successfully and I pride myself on being a dependable hard-working person with a good understanding of time management. I am confident in guiding others and leading a team to achieve the best possible results for the company.
Overview
9
9
years of post-secondary education
9
9
years of professional experience
Work history
Store manager
Costa Coffee
Ely, Cambridgeshire
2026.02 - Current
- Implemented promotional displays to increase product visibility and sales.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Trained staff members, ensuring excellent customer service.
- Nurtured relationships with customers, establishing a loyal customer base.
- Fostered team spirit amongst staff members, resulting in improved morale and productivity.
- Monitored cleanliness of premises, maintaining a welcoming atmosphere.
- Set work schedules for staff to ensure optimal staffing levels at all times.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Managed stock and order systems for food and consumables, maintaining optimal inventory levels.
- Accepted deliveries while ensuring accuracy and proper inventory management.
Barista Maestro
Costa Coffee
2021.05 - 2026.08
- Resolved customer issues promptly, contributing to improved satisfaction and loyalty.
- Trained and coached new team members, ensuring operational readiness and seamless service.
- Led store operations in absence of Store Manager to maintain workflow continuity.
- Opened and closed store, preparing for shifts and next-day operations.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Managed stock and order systems for food and consumables, maintaining optimal inventory levels.
- Accepted deliveries while ensuring accuracy and proper inventory management.
- Conducted monthly stock counts and managed weekly paperwork in Store Manager's absence.
- Ensured cash was kept secure, and the handover of cash was done in a secure manner.
- Assisted the Store Manager with recruitment efforts to build a strong team.
Team Member
Churchills Fish and Chip Shop
2017.03 - 2021.05
- Provided exceptional customer service while upselling menu items, increasing overall sales and guest satisfaction.
- Resolved customer complaints through clear communication and effective problem-solving, enhancing customer satisfaction.
- Took orders and suggested menu items based on guest preferences.
- Prepared and served food efficiently, contributing to overall customer satisfaction and quality standards.
- Maintained cleanliness and organization of customer areas and food preparation zones to meet quality standards.
- Prioritized and organized multiple orders for timely preparation.
- Prepared ingredients and equipment prior to opening hours for seamless operations.
- Executed cash transactions with integrity, ensuring accurate till balancing at all times.
One-to-One Teaching Assistant
Bar Hill Primary School
2018.10 - 2019.03
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Motivated students to set learning targets and collaborated with them to track and progress those goals by recording the completion date of each target.
- Maintained detailed records of student progress and engagement, conducting regular check-ins to identify concerns and areas for improvement.
- Supported speech and language development for children aged 8–9 through 1:1 sessions and group exercises, incorporating phonics.
- Collaborated with the teacher to plan lessons and design teaching resources, proactively discussing the needs of low-achieving students and strategies to address these.
Education
GCSEs -
Swavesey Village College
Swavesey 2012.09 - 2017.06
Bachelor of Arts with Honours - Primary Education
The Open University
Milton Keynes, MIK 2022.09 - 2026.08
Skills
- Customer service
- Team building
- Employee training
- Problem resolution
- Time management
- Inventory management
- Communication skills
- Patience and tolerance
- Multitasking efficiency
- Highly organised
- Good sense of humour
- Punctual
- Scheduling employees
Hobbies and interests
- Reading.
- Walking my dogs.
- Spending time with friends and family.
Education
other,other
Timeline
Store manager
Costa Coffee
2026.02 - Current
Bachelor of Arts with Honours - Primary Education
The Open University
2022.09 - 2026.08
Barista Maestro
Costa Coffee
2021.05 - 2026.08
One-to-One Teaching Assistant
Bar Hill Primary School
2018.10 - 2019.03
Team Member
Churchills Fish and Chip Shop
2017.03 - 2021.05
GCSEs -
Swavesey Village College
2012.09 - 2017.06