Brooke Willow
Summary
Accomplished professional with extensive expertise in office and executive support, senior stakeholder liaison, and complex diary and travel management. Proficient in inbox and email management, expense management and reconciliation, and administrative operations. Adept at gatekeeping and utilising accountancy software such as Sage, Xero, and QuickBooks. Skilled in CRM systems including Salesforce, HubSpot, and Wix. Competent in Adobe Photoshop, Illustrator, Lightroom, Canva, Google Workspace, Microsoft 365 (Word, Excel, PowerPoint), and social platforms like Instagram, Facebook, TikTok, and X. Holds a Professional Certificate in Marketing Strategy & Brand Management and a Level 2 Award in Health & Safety in the Workplace. Completed an AI for Digital Marketing & Business course.
Overview
15
15
years of professional experience
Work history
Freelance Business Support
Self-Employed
- 2026.04
- Provide broad business support across administration, organisation and project coordination in fast-moving environments.
- Manage schedules, communications, documents and ongoing tasks to keep day-to-day operations efficient and well structured.
- Support online business activity, including product listings, customer communication and awareness of current trends and presentation.
- Assist with visual presentation, customer-facing materials and brand consistency, maintaining a polished and detail-led approach.
- Carry out research into products, interiors, styling and market trends to support ideas, planning and commercially minded decisions.
- Maintain organised records, trackers and filing systems, helping ensure accuracy, clarity and a smooth workflow across teams.
- Liaise confidently with suppliers, clients and third parties, keeping actions moving and communication clear at all times.
- Bring a proactive, detail-focused and creative approach to supporting growing businesses and day-to-day business needs.
Office Manager (Contracted)
Maryland Production Company
London
2025.01 - 2025.01
- Contracted to establish administrative structure and operational processes for an independent film and publishing start-up.
- Took full responsibility for day-to-day office operations during periods when the owner was on set, ensuring business continuity.
- Managed all online orders via website and CRM, overseeing processing, packaging, dispatch and international delivery tracking.
- Provided adaptable administrative support across film production, publishing and live events within a fast-paced creative environment.
- Served as the primary contact for clients, customers and suppliers, resolving enquiries efficiently and maintaining high service standards.
- Implemented organisational systems for digital filing, order tracking and internal communication, improving efficiency and clarity.
- Supported creative project logistics, including scheduling, correspondence and document management, ensuring smooth operational flow.
Project Administrator/Office Manager
Style Interiors
Radlett
2022.01 - 2024.01
- Managed complex scheduling for installations, deliveries and appointments, reducing delays and improving project flow.
- Built and maintained strong supplier relationships, supporting timely and cost-effective sourcing of materials.
- Supported the design team with detailed quotations, reports, presentations and client correspondence, contributing to successful project delivery.
- Led photography and social media content creation, increasing online visibility and strengthening brand presentation.
- Developed and executed social media activity that improved audience engagement across multiple platforms.
- Maintained accurate client records using CRM systems, supporting streamlined communication and relationship management.
Office Manager/PA to Club Secretary
Hampstead Golf Club
London
2020.01 - 2022.01
- Managed daily office operations, ensuring efficient administrative support for senior leadership and club activities.
- Coordinated marketing and member events, including tournaments and functions, improving member engagement and participation.
- Used ClubNet software to manage events and communications, improving organisation and tracking.
- Provided complex diary management for senior staff, balancing competing priorities and high-profile events.
- Launched and managed the Pro-Shop's online retail platform, supporting growth through product photography and digital merchandising.
- Built and maintained the club's social media presence, increasing visibility and engagement.
- Planned and delivered community, member and charity events, managing budgets, logistics and promotional materials.
Production Assistant
Hothouse Productions (in collaboration with SKY TV)
2011.01 - 2019.01
- Supported production office operations across fast-paced broadcast and event projects, maintaining organised systems to ensure smooth day-to-day workflows.
- Assisted with the coordination of NOKIA snowboarding championship coverage across multiple European locations, helping to manage complex travel, accommodation and scheduling logistics for production teams.
- Liaised with internal teams, suppliers and external contacts to ensure crews, equipment and production materials were in place ahead of shoots and live event requirements.
- Prepared call sheets, meeting agendas and production paperwork, recorded minutes and tracked follow-up actions to help keep projects running to deadline.
- Maintained structured filing and document control systems for production schedules, shoot information and project assets, improving accessibility and accuracy.
- Provided reliable behind-the-scenes support in a high-pressure environment, helping production teams remain fully prepared for broadcast delivery and event execution.
Education
A Levels - Business Studies, Media Studies, Sociology
Channing School
Highgate, LondonGCSEs - English Language, English Literature, Mathematics, History, Art
Channing School
Highgate, LondonSkills
- Office & Executive Support
- Senior Stakeholder Liaison
- Complex Diary & Travel Management
- Inbox & Email Management
- Expense Management & Reconciliation
- Administrative Operations
- Gatekeeping
- Accountancy Software: Sage, Xero, QuickBooks
- CRM Systems: Salesforce, HubSpot, Wix
- Adobe Photoshop, Illustrator, Lightroom Canva Google Workspace
- Microsoft 365 (Word, Excel, PowerPoint)
- Social Platforms: Instagram, Facebook, TikTok, X
- Professional Certificate in Marketing Strategy & Brand Management
- Level 2 Award in Health & Safety in the Workplace
- AI for Digital Marketing & Business Course
Timeline
Office Manager (Contracted)
Maryland Production Company
2025.01 - 2025.01
Project Administrator/Office Manager
Style Interiors
2022.01 - 2024.01
Office Manager/PA to Club Secretary
Hampstead Golf Club
2020.01 - 2022.01
Production Assistant
Hothouse Productions (in collaboration with SKY TV)
2011.01 - 2019.01
Freelance Business Support
Self-Employed
- 2026.04
GCSEs - English Language, English Literature, Mathematics, History, Art
Channing School
A Levels - Business Studies, Media Studies, Sociology
Channing School