Brooke Thompson
London
Overview
9
9
years of post-secondary education
6
6
years of professional experience
Work history
Administrator/Assistant
Rubelli Ltd
2025.07 - 2026.07
- Handled telephone enquiries to provide accurate information and support to clients
- Supporting sales team with enquiries and orders
- Inputted order enquiries to ensure timely fulfilment and customer satisfaction
- Raised proforma invoices to facilitate prompt order processing
- Utilised in-house systems for data entry and record management
- Conducted regular stationery inventory checks to ensure adequate supplies
- Dealing with Marine and residential client
Sales Assistant
United Colours of Benetton
2024.01 - 2024.05
- Assisted customers by addressing inquiries and concerns, enhancing overall service quality.
- Effectively managed customer complaints, ensuring satisfactory resolutions.
- Conducted stock replenishment to ensure product availability and support sales.
- Operated cash registers with accuracy and efficiency.
- Maintained clean and organised shop floor to improve customer shopping experience.
Sales Assistant
Coplt
2022.08 - 2022.12
- Attended to customer needs and preferences, providing tailored service to enhance satisfaction.
- Managed front desk functions, welcoming customers and coordinating order collections to enhance customer experience.
- Performed stock replenishment, ensuring merchandise remained organised and easily accessible for customers.
Sales Assistant
Marks & Spencer
2021.08 - 2022.08
- Provided exceptional customer service to ensure a positive shopping experience for clients.
- Effectively addressed customer complaints and inquiries, contributing to enhanced customer satisfaction.
- Operated cash registers, processing customer transactions with accuracy and efficiency.
- Managed stock replenishment, ensuring availability of products for customers.
- Collaborated with team members and operated independently to meet and exceed departmental targets.
- Adapted to a dynamic work environment, ensuring efficiency in high-pressure situations.
Hairdressing Assistant
Kink London
2020.11 - 2021.01
- Oversaw front desk operations, including greeting clients and managing booking schedules.
- Conducted stock replenishment and maintained cleanliness in designated areas.
- Assisted with hair washing and provided support during client services.
- Coordinated stock ordering to ensure adequate supplies were available.
- Resolved customer inquiries and complaints effectively.
Education
8 GCSEs - Mathematics, English
Saint Cecilia's Church of England School
2015.01 - 2020.01
A-Levels - Textiles, Business
Saint Cecilia's Church of England School
2020.01 - 2022.01
Bachelor’s Degree - Interior Design, Environmental Architecture
Ravensbourne University
2022.01 - 2024.01
Skills
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Proficient in customer service practices
- Ability to work collaboratively as part of a team
- Initiative-driven and self-motivated
- Highly organised
- Competent in computer applications, including CAD
Interests
Dog Walking., Swimming, The gym, Socialising with family & friends
Timeline
Administrator/Assistant
Rubelli Ltd
2025.07 - 2026.07
Sales Assistant
United Colours of Benetton
2024.01 - 2024.05
Sales Assistant
Coplt
2022.08 - 2022.12
Bachelor’s Degree - Interior Design, Environmental Architecture
Ravensbourne University
2022.01 - 2024.01
Sales Assistant
Marks & Spencer
2021.08 - 2022.08
Hairdressing Assistant
Kink London
2020.11 - 2021.01
A-Levels - Textiles, Business
Saint Cecilia's Church of England School
2020.01 - 2022.01
8 GCSEs - Mathematics, English
Saint Cecilia's Church of England School
2015.01 - 2020.01