Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Brooke Thomas

Nottingham,Nottinghamshire

Summary

Professional with strong expertise in performance monitoring and evaluation, skilled in collaborative leadership and customer service. Proven ability to adapt in customer-facing roles, ensuring efficient order processing and warehouse operations. Proficient in operating warehouse equipment, including pallet jacks, with a solid foundation in basic mathematics and maintaining focus under pressure. Aiming to advance within the logistics sector to drive operational efficiency through effective performance management.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work history

Picker and packer

Pedigree Wholesale
Nottingham, Nottinghamshire
10.2020 - 02.2023
  • Assisted new team members, fostered cooperative working relationships.
  • Followed company guidelines whilst packing merchandise, maintained brand consistency.
  • Kept up-to-date knowledge about packaging techniques for improved performance.
  • Wrapped delicate items carefully for damage-free transit.
  • Cleaned work area, promoted a healthy and safe environment.
  • Used pallet jacks and other equipment safely to move heavy items.
  • Kept clean working area, reporting any issues to management.
  • Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.

Team member

Trent Bridge
Nottingham, Nottinghamshire
05.2022 - Current
  • Handled difficult customers, resulting in conflict resolution.
  • Displayed teamwork skills to improve overall productivity.
  • Prepared premises and supplies for arriving guests.
  • Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
  • Warmly greeted customers and proactively reduced wait times.

Education

GCSEs - GCSEs

Rushcliffe Spencer Academy
Nottingham
09.2014 - 06.2019

A-Levels -

Nottingham College
09.2022 - 06.2024

A-Levels - Acting

Nottingham College
Nottingham
09.2019 - 06.2021

Skills

  • Performance monitoring and evaluation
  • Collaborative leadership
  • Adaptability and flexibility
  • Customer service
  • Performance management
  • Customer engagement
  • Packaging and wrapping
  • Mathematical aptitude
  • Concentration under pressure
  • Barcode scanning
  • Warehouse equipment operation
  • Pallet jack operation
  • Order processing

Affiliations

  • Volunteering- Trent Bridge
  • Art

Timeline

A-Levels -

Nottingham College
09.2022 - 06.2024

Team member

Trent Bridge
05.2022 - Current

Picker and packer

Pedigree Wholesale
10.2020 - 02.2023

A-Levels - Acting

Nottingham College
09.2019 - 06.2021

GCSEs - GCSEs

Rushcliffe Spencer Academy
09.2014 - 06.2019

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Brooke Thomas