Brooke Thomas
Nottingham,Nottinghamshire
Summary
Professional with strong expertise in performance monitoring and evaluation, skilled in collaborative leadership and customer service. Proven ability to adapt in customer-facing roles, ensuring efficient order processing and warehouse operations. Proficient in operating warehouse equipment, including pallet jacks, with a solid foundation in basic mathematics and maintaining focus under pressure. Aiming to advance within the logistics sector to drive operational efficiency through effective performance management.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work history
Picker and packer
Pedigree Wholesale
Nottingham, Nottinghamshire
10.2020 - 02.2023
- Assisted new team members, fostered cooperative working relationships.
- Followed company guidelines whilst packing merchandise, maintained brand consistency.
- Kept up-to-date knowledge about packaging techniques for improved performance.
- Wrapped delicate items carefully for damage-free transit.
- Cleaned work area, promoted a healthy and safe environment.
- Used pallet jacks and other equipment safely to move heavy items.
- Kept clean working area, reporting any issues to management.
- Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
Team member
Trent Bridge
Nottingham, Nottinghamshire
05.2022 - Current
- Handled difficult customers, resulting in conflict resolution.
- Displayed teamwork skills to improve overall productivity.
- Prepared premises and supplies for arriving guests.
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Collaborated and offered support with extra tasks to meet team goals.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Warmly greeted customers and proactively reduced wait times.
Education
GCSEs - GCSEs
Rushcliffe Spencer Academy
Nottingham 09.2014 - 06.2019
A-Levels -
Nottingham College
09.2022 - 06.2024
A-Levels - Acting
Nottingham College
Nottingham 09.2019 - 06.2021
Skills
- Performance monitoring and evaluation
- Collaborative leadership
- Adaptability and flexibility
- Customer service
- Performance management
- Customer engagement
- Packaging and wrapping
- Mathematical aptitude
- Concentration under pressure
- Barcode scanning
- Warehouse equipment operation
- Pallet jack operation
- Order processing
Affiliations
- Volunteering- Trent Bridge
- Art
Timeline
A-Levels -
Nottingham College
09.2022 - 06.2024
Team member
Trent Bridge
05.2022 - Current
Picker and packer
Pedigree Wholesale
10.2020 - 02.2023
A-Levels - Acting
Nottingham College
09.2019 - 06.2021
GCSEs - GCSEs
Rushcliffe Spencer Academy
09.2014 - 06.2019