Brooke Templeton
Ayr
Summary
Motivated and detail oriented individual seeking an entry-level position to apply strong problem-solving and communication skills in a professional environment. Eager to learn, grow and contribute to a team while gaining hands-on experience in the workplace.
Overview
2027
2027
years of professional experience
Work History
Cashier
KFC
Coatbridge
02.2026 - 09.2026
- Processed transactions efficiently using Point Of Sale (POS) systems during peak hours.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Calculated and provided accurate change to customers after transactions.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained clean, tidy and organised checkout areas.
- Maintained neat and clean shop floor and storage areas.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Restaurant Assistant
Ladz Restaurant/Takeaway
Coatbridge
01.2025 - 10.2025
- Delivered exceptional customer service, contributing to positive dining experiences in a busy, fast-paced restaurant.
- Took customer orders accurately, served food and beverages, and ensured a pleasant dining experience.
- Maintained high cleanliness and hygiene standards across dining and service areas, ensuring guest safety and satisfaction.
- Worked collaboratively with kitchen and floor staff to ensure smooth service during peak hours.
- Managed multiple tables at once, demonstrating strong multitasking and time-management skills.
- Resolved customer queries and complaints promptly and professionally, enhancing overall customer satisfaction.
- Handled customer complaints with professionalism, seeking immediate resolutions to maintain satisfaction.
- Handled payments using POS systems, processed cash and card transactions efficiently.
- Trained new staff on restaurant procedures, service standards, and menu knowledge.
- Monitored dining area, responding promptly to any additional guest requirements.
- Followed all rules and regulations related to safe food handling, preparation and storage.
Estate Agent
Excel Sales & Letting
Hamilton
- Answered and made calls in a polite, confident, and clear manner, ensuring accurate message taking and prompt communication.
- Demonstrated proficiency in email and Microsoft Office programs (Word and Excel) across various office settings.
- Organisation & Time Management: Able to manage multiple small tasks efficiently, prioritise workload, and keep workspaces tidy and organised.
- Executed basic office tasks including filing, data entry, and document organisation, maintaining accurate records with attention to detail.
Education
National 5 - English, Music, PE, Drama, Math, History
St Andrews High School
CoatbridgeLevel 2 Beauty Therapy -
New College Lanarkshire
CoatbridgeSkills
- POS Systems
- Cash Handling
- Customer Service
- Sales Techniques
- Upselling Skills
- Service Quality
- Hygiene Standards
- Health and Safety Standards
- Time Management
- Multitasking
- Organisation
- Teamwork
- Communication
- Interpersonal Skills
- Customer Engagement
- Health and Safety Standards
Custom
- Joann Smith, Director, Excel Sales & Letting
- Katrina Docherty, Teacher
- Kirsten Murray, Teacher, Contact details given on request.
Timeline
Cashier
KFC
02.2026 - 09.2026
Restaurant Assistant
Ladz Restaurant/Takeaway
01.2025 - 10.2025
Estate Agent
Excel Sales & Letting
National 5 - English, Music, PE, Drama, Math, History
St Andrews High School
Level 2 Beauty Therapy -
New College Lanarkshire