Organised and dependable person with 13+ years of customer service & sales experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work history
Leasing and Experience Manager
Prometheus Real Estate Group
Santa Clara, California, USA
10.2021 - 05.2023
Leasing/Sales
Direct Communication with future neighbors and current
Scheduling tours and executing guided and self guided tours
Managing a team of 4-5 ambassadors
Development of each team member and work toward personal sales goals and promotions
Collaborating with Asset Management Team to adjust pricing and/or offer concessions
Monitoring the housing market
Communication and Collaboration with Maintenance Team
Communication and Collaboration with Neighborhood Director & Portfolio Manager
Planning and executing Neighborhood events
Training new ambassadors and LEMs
Wedding/Events Planner & Coordinator
The Mountain Terrace
Woodside, California, USA
01.2018 - 01.2021
Answer any and all general inquiries via email or phone promptly
Onboard clients
Create detailed proposals for site tour clients same day
Receiving payments and sending out a confirmation email
Checking in Rental deliveries
Scheduling and executing site tours/sales calls.
Communicating with client to determine needs and expectations
Managing payments and invoicing
Creating floor plans, beverage and menu customization.
Creating and placing all additional rental orders
Management of all in-house logistical details; communicating timeline, menu, beverage, etc.
Communicating with vendors to make sure that all client and venue expectations and obligations are met
Preparing a detailed wedding timeline that encompasses all desired wedding day activities
Coordinating rehearsal onsite/offsite; Coordinating full wedding day (10+ hours)
Manage site set up and break down
Event Manager
University Club of Palo Alto
04.2017 - 07.2018
Planning, Coordination, and Execution of Private/Corporate/Wedding Events
Scheduling and Leading Private/Corporate/Wedding Site Tours
Managing Member Dining & Member events
Creating New and Fun Event ideas for Members
Managing Server Staff.
Events Manager
Byington Vineyard & Winery
09.2016 - 01.2018
Planning, Coordination, and Execution of Private/Corporate/Wedding Events
Scheduling and Leading Private/Corporate/Wedding Site Tours
Marketing, Scheduling
Booking/coordinating Byington Events, i.e
Wine club member events, Live music artists, etc
Managing all event staff.
Assistant Store Manager
Peet's Coffee and Tea
Los Gatos , California, USA
09.2011 - 09.2016
Assistant Store Manager
Training, managing, and developing staff
Ordering product, Visual merchandising
Assisting hiring processes
Shift Leader
Managing shifts and staff smoothly and efficiently
Developing sampling ideas such as pairings with pastries, chocolates, and fresh food
Managing daily cash flow
Barista
Assembling quality beverages that meet or exceed Peet’s standards
Promoting sales by sampling promotional coffees, teas, and espresso beverages