Brooke Dudson
LS13 2UG,Leeds
Summary
Dedicated professional with a strong foundation in recording and reporting, complemented by exceptional customer service and communication skills. Proficient at problem-solving and stress management, ensuring efficient operations and client satisfaction. A responsive listener committed to leveraging these competencies to drive organisational success and foster positive client relationships.
Overview
8
8
years of post-secondary education
9
9
years of professional experience
Work history
Senior Physiotherapy Assistant
NHS Foundation Trust
Leeds, Leeds
2023.02 - Current
- Provided high-quality care to patients by assisting Physiotherapists in executing treatment plans.
- Assisted Physiotherapists for the successful implementation of personalised treatment plans.
- Assessed patient condition to monitor history and symptoms for improved patient outcomes.
- Carried out strength and flexibility exercises with patients ensuring their continuous improvement.
- Aided in delivering hydrotherapy sessions which enhanced patient recovery process.
- Enhanced patient comfort during physiotherapy sessions by preparing and maintaining therapeutic equipment to support effective treatment.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
- Facilitated communication between patients and Physiotherapists to clarify treatment plans and improve patient understanding.
- Registered patient information on the database to maintain complete records.
Clinical support worker
NHS Foundation Trust
Leeds, Leeds
2020.07 - 2023.02
- Collaborated with multi-disciplinary team members to provide optimal patient care.
- Improved patient comfort by providing personal care and aiding with mobility.
- Assisted in daily living activities for enhanced patient experience.
- Provided emotional support to patients and their families, fostering trust and rapport.
- Aided nursing staff, resulting in efficient operation of the ward.
- Facilitated smooth communication between healthcare professionals, improving overall service quality.
- Contributed proactively towards team meetings for development of effective care strategies.
- Adhered strictly to healthcare policies and protocols, upholding high standards of practice.
- Participated in relevant training sessions regularly, maintaining up-to-date knowledge.
Auction Admin Assistant
Shelby's Auctioneer
Leeds, Leeds
2017.06 - 2019.06
- Engaged with clients to deliver high-quality customer service.
- Managed front desk duties, facilitating efficient reception operations and enhancing visitor experience.
- Coordinated office operations by handling phone inquiries, managing correspondence, and ensuring a clean and organised workspace.
- Supported accurate record-keeping with proficient data entry skills.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Collaborated with team to successfully complete projects on time.
Education
GCSEs -
Leeds West Academy
Leeds 2014.09 - 2019.06
A-Levels -
Notre Dame Sixth Form College
Leeds 2019.09 - 2021.06
NCFE CACHE Level 2 Diploma - Care
Leeds City College
Leeds 2021.09 - 2022.11
Skills
Recording and reporting
Customer Service
Communication skills
Problem-solving
Stress management
Responsive listener
Timeline
Senior Physiotherapy Assistant
NHS Foundation Trust
2023.02 - Current
NCFE CACHE Level 2 Diploma - Care
Leeds City College
2021.09 - 2022.11
Clinical support worker
NHS Foundation Trust
2020.07 - 2023.02
A-Levels -
Notre Dame Sixth Form College
2019.09 - 2021.06
Auction Admin Assistant
Shelby's Auctioneer
2017.06 - 2019.06
GCSEs -
Leeds West Academy
2014.09 - 2019.06