Brooke Clarke
Chester,Cheshire
Summary
High-achieving Credit Controller offering quality-minded and customer-driven approach. Resourceful and skilled professional focused on improving department productivity and streamlining processes for efficiency.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Finance assistant
Alternative Futures Group
Liverpool
2024.06 - Current
- Worked as part of the Debt Legacy Team.
- Collaborating with debtors to assess and review legacy debt balances.
- Developing a comprehensive reconciliation for each Service User across multiple years, outlining services provided, payments received, and variance analysis.
- Analysing aged debt against the reconciliations I made.
- For debts deemed collectible, I promptly and professionally communicated with the relevant commissioners to recover outstanding balances.
- Raising journals and manual invoices to ensure accurate account balance reconciliation.
- Contributed to team meetings for the development of finance strategies and plans.
- Resolved customer queries regarding billing issues leading to improved customer satisfaction.
Senior credit controller
Admiral Taverns Limited
Chester, Cheshire
2021.10 - 2024.02
- Maximising cash collection and minimising bad debt
- Provide a point of escalation for Credit controllers to escalate queries
- Assist Credit Control manager to ensure that the department's processes are followed and targets are met.
- Build, maintain and promote constructive and productive relationships with customers and field managers ensuring professional conduct is maintained.
- Encouraging credit controllers to approach queries and distressed accounts should be addressed and assisting the Credit Control manager to promote best practices.
- Completion of credit credits for new and existing customers
- Monitoring and actioning of limited company notifications
- Assist the Credit Control manager in reviewing KPIs such as cash allocation, dispute resolution, inactive account reconciliations and outstanding payment plans.
- Adherence and promotion of company GDPR policies
- Assistance as required in the collation of information packs for internal and external legal teams to assist debt recovery
- Provide cover for absent credit controllers.
Credit Contoller
Admiral Taverns Limited
Chester, Cheshire
2018.04 - 2021.07
- Working with a ledger of 140 pubs, maximising cash collection and minimising bad debt
- Developing a professional working relationship with current tenants
- Decision making when releasing stock to tenants and ensuring risk is minimal to the business
- I have my own accountability and responsibility for my own ledger and I'm targeted on cash collection
- Working with and building relationships with four business development managers to ensure that tenant disputes are being resolved and quarterly debt reviews resolve any outstanding tenant debts
- Recovery of debt and creating payment plans, once payment plans are in place, I would ensure using trackers and in Navision that the payment plan is stuck to. I could authorise payment plans up to 6 weeks
- Finalising accounts for tenants who have left a pub, providing refunds and if necessary, out of possession legal packs, this process has to be completed within 28 days
Senior Credit Management Adminstrator
Ralawise Limited
Deeside, Flintshire
2015.07 - 2018.03
- Processing credit checks of businesses requesting a credit facility. I used CreditSfe to perform the credit report and for fraud prevention, checking if websites are authentic, looking at businesses' financial reports in-depth and various other techniques, to help eliminate risk to the business.
- Allocating various currencies of cash within several different banks, from Sage Pay, PayPal, Ingenico, cash, cheques and BACS. The BACS and cheque payments were allocated 60% automatically by using Alloc8 by Rimilia.
- Part of my role was dealing with escalated complaints both written and verbal and ensuring they were resolved.
- I trained new members of staff, including training the new Danish and German branch on the credit control process and made detail training packs for them.
- Interviewing new candidates for roles in the credit control and admin team as well as the back-to-work and 1-1 meetings.
- Working with the credit control manager on new processes to make the department more efficient.
- Arranging and implementing KPIs for the department
Returns Advisor
RALAWISE LIMITED
2013.01 - 2015.01
- Working with customers in relation to returns and crediting of goods
- Receipting in stock as required
- Dealing with queries in regard to invoices in dispute and finding the appropriate solution
- Arranging collections and authorisations for any discrepancies received
Customer Service Advisor
RALAWISE LIMITED
2011.01 - 2013.01
- Dealing directly with customers either by telephone and electronically, dealing with complaints and general queries
- Making in and outbound calls
- Keying in orders, verbally and written
- Building and maintaining key account customer relationships
Education
GCSES - ENGLISH LANGUAGE, ENGLISH LITERATURE, SCIENCE, MATHS, DRAMA, RELIGIOUS EDUCATION, BUSINESS STUDIES, INFORMATION TECHNOLOGY
NESTON HIGH SCHOOL
2007.01 - 2010.01
Skills
- Sage Line 500
- Sage Line 1000
- Sage Sales Logix
- Rimilia Alloc8
- Readsoft online
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Apple OS X
- Microsoft Dynamics Navision 2017
- Sun Systems (Advanced Inquiry)
- Access
Custom
Available upon request.
Affiliations
- Reading, Music and Movies
Timeline
Finance assistant
Alternative Futures Group
2024.06 - Current
Senior credit controller
Admiral Taverns Limited
2021.10 - 2024.02
Credit Contoller
Admiral Taverns Limited
2018.04 - 2021.07
Senior Credit Management Adminstrator
Ralawise Limited
2015.07 - 2018.03
Returns Advisor
RALAWISE LIMITED
2013.01 - 2015.01
Customer Service Advisor
RALAWISE LIMITED
2011.01 - 2013.01
GCSES - ENGLISH LANGUAGE, ENGLISH LITERATURE, SCIENCE, MATHS, DRAMA, RELIGIOUS EDUCATION, BUSINESS STUDIES, INFORMATION TECHNOLOGY
NESTON HIGH SCHOOL
2007.01 - 2010.01