Brooke Clark
Cowdenbeath,Fife
Summary
I am a dedicated and driven individual with a strong knowledge of customer service, face to face interaction and skilled in IT and administrative tasks. I can demonstrate excellent communication, teamwork and problem solving abilities with the ability to work well under pressure. I am committed to understanding customer needs by showing empathy when needed and ensuring data protection compliance. I am a enthusiastic individual with knowledge of resolving customer problems and undergoing any task that is thrown at me.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Civil Servant
DWP
Dunfermline , Fife
07.2020 - Current
- Working with the public delivering a high standard of customer service for vulnerable people
- Upheld high standards of confidentiality whilst handling sensitive information
- Delivered High levels of customer satisfaction through attentive, personalised service.
- Dealt with claim forms and applications for benefits
- Managed incoming and outgoing post to and from the department
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Examined, scanned and input documents in software system.
- Supported staff with administrative needs for photocopying, faxing and filing.
Rectification Analyst
Lloyd's banking
Dunfermline , Fife
01.2019 - 02.2020
- Dealing with bereavement forms
- Maintained utmost accuracy whilst handling sensitive data.
- Created, edited and forwarded spreadsheets and documents.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by listening to concerns and answering questions.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
National 5 - Art and design
Beath High School
Cowdenbeath National 5 - English
Beath High School
Cowdenbeath National 5 - Physical Education
Beath High School
Cowdenbeath Skills
- Excellent customer service skills
- Patience in customer handling
- Face-To-Face customer service
- IT and administrative skills
- Empathy and understanding
- Works well under pressure
- communication skills
- Team work and collaboration
- problem solving skills
- A understanding of data protection
Affiliations
- Spending time with friends
- Holidays
- cooking
- Baking
Accomplishments
I have received many reward and recognitions at work due to my level of work and customer service.
Certification
Full driving license
First aid certificate 2022/2025
Timeline
Civil Servant
DWP
07.2020 - Current
Rectification Analyst
Lloyd's banking
01.2019 - 02.2020
National 5 - Art and design
Beath High School
National 5 - English
Beath High School
National 5 - Physical Education
Beath High School