Summary
Overview
Work history
Education
Skills
Achievements
Volunteer Work
Timeline
Generic

Bronwyn Rock

Belfast,UK

Summary

I am a motivated and dedicated individual with a passion for providing excellent customer service and ensuring customer safety and comfort. With a keen eye for detail and a strong work ethic, I thrive in dynamic, fast-paced environments and am committed to delivering the highest standards of service. I pride myself on my ability to remain calm and efficient under pressure while maintaining a positive and approachable demur.

I excel both independently and as part of a team, always contributing to a cooperative and harmonious work environment. My enthusiasm for continuous learning drives me to develop new skills, adapt quickly to new situations, and meet the diverse needs of customers. I am patient, resourceful, and use my initiative to solve challenges and enhance the overall customer experience. Known for my punctuality, tidiness, and professionalism, I bring a warm, welcoming attitude to all interactions, ensuring a positive experience for customers and my colleagues. I am confident that my passion for service and my dedication to teamwork will make me a valuable asset to any team.

Overview

10
10
years of professional experience

Work history

Fully trained staff BOH/FOH/Buddy (Trainer)

Nando's Antrim
02.2020 - Current
  • As a current employee and trainer at Nando's, I am no stranger to the fast-paced and high energy environment that comes with working in the food service industry. Delivered comprehensive training to new staff, ensuring they understood Nando's policies, procedures, and service standards.
  • I gained valuable experience working with customers and honed my skills as a trainer and mentor
  • I have a passion for great quality products, exceptional customer service, and the importance of building strong teams
  • Provided hands-on support, guiding staff through daily operations, including food preparation, customer service, and health & safety protocols.
  • Assessed trainee progress, providing constructive feedback and identifying areas for improvement.
  • Led by example, demonstrating Nando's core values and maintaining high standards of service and teamwork.

Bar Staff

Harp Bar Belfast
03.2023 - 08.2023
  • Delivered exceptional customer service with a calm demeanour in high-pressure settings.
  • Significant background in delivering direct customer service adhering to strict safety and cleanliness protocols.
  • Committed to enhancing customer satisfaction in high-energy environments.
  • Facilitated effective teamwork and communication to achieve high-quality service outcomes.
  • Showcase excellent relationship-building and issue-resolution capabilities.

Customer Service Desk

Tesco's Ballymena
10.2019 - 01.2020
  • Provided high-level customer service, addressing queries, complaints, and ensuring customer satisfaction.
  • Handled complex product returns, exchanges, and processed refunds efficiently while adhering to store policies.
  • Managed cash and card transactions, balanced tills, and ensured accurate financial records.
  • Assisted with loyalty program enrollment and explained ongoing promotions to customers, driving store engagement.
  • Resolved issues related to product availability, and liaised with various departments to ensure timely and effective solutions.
  • Maintained a professional and calm demeanour when handling challenging customer situations, including complaints and escalations

Waitress/Bar staff

Jakes Cocktail Bar
11.2017 - 09.2018
  • Performed similar responsibilities at Jakes Cocktail Bar and The Grouse Inn.
  • Jakes showed me what it was like to be and become part of a team/part of a work family
  • Built a supportive work environment that elevated overall enjoyment of job responsibilities.
  • Maintained a clean and organized bar for seamless staff operations.
  • I also took orders and made sure they were100% correct and to the standard of the customers to make sure the customer was fully satisfied
  • Gained expertise in preparing complex drinks and cocktails after turning 18.

Waitress

The Grouse Inn
08.2015 - 05.2017
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

GCSE's - Maths – C, English- C, Technology – B, Geography- C, ICT - C, Psychology/sociology – C, Business - C

Cambridge House Grammar School

Skills

  • Great teamwork skills
  • Time management and efficiently delivering a high volume of work
  • Attention to detail, error and development opportunities
  • Adaptability and quick development of technical skill
  • Research and analytical abilities
  • Transaction monitoring and reporting
  • Data entry, reporting and presentation
  • Management of stock and inventory, invoices and end-end processing of orders
  • Administrative abilities Inbound/outbound communication, email management and scheduling abilities
  • Excellent customer, team and stakeholder relations
  • Conflict resolutions
  • Multitasking & time management
  • Safety & emergency protocols
  • Strengthened communication skills, both in-person and over the phone, through daily interaction with diverse customer needs
  • Strong customer service skills
  • Enhanced organisational abilities, managing administrative tasks such as record keeping, processing returns, and handling customer accounts

Achievements

  • Level2 in Business & Marketing – Merit
  • BTEC Level3 Travel & Tourism / Event management – Distinction/Merit
  • NELB Youth Orchestra (flute player & piano) for2 years
  • Grade1-4 on the flute 2 years of life saving training in 2017

Volunteer Work

  • Meals on Wheels: Delivering weekly meals to the elderly and physically disadvantaged.
  • Dogs Trust: supported animal welfare, caring for animals and facilitating adoption events.

Timeline

Bar Staff

Harp Bar Belfast
03.2023 - 08.2023

Fully trained staff BOH/FOH/Buddy (Trainer)

Nando's Antrim
02.2020 - Current

Customer Service Desk

Tesco's Ballymena
10.2019 - 01.2020

Waitress/Bar staff

Jakes Cocktail Bar
11.2017 - 09.2018

Waitress

The Grouse Inn
08.2015 - 05.2017

GCSE's - Maths – C, English- C, Technology – B, Geography- C, ICT - C, Psychology/sociology – C, Business - C

Cambridge House Grammar School

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Bronwyn Rock