Summary
Overview
Work history
Education
Skills
Timeline
Generic

bronwyn mickleburgh

WELLS-NEXT-THE-SEA,Norfolk

Summary

Diligent shop team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs. Experienced [Job Title] with strong retail background and experience in customer service, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Sales assistant

Kinsley store ltd
Wells-next-the-Sea, Norfolk
04.2019 - 04.2024
  • Processed returned or exchanged items and provided refunds to customers.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Accepted card, cash and cheque payments in POS register system.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Prepared invoices for customers with large orders or special sales types.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Ordering items for the store

Sales assistant

AA coastal
Wells-next-the-Sea, Norfolk
06.2023 - 03.2024
  • Accepted card, cash and cheque payments in POS register system.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Organised displays to promote inventory and encourage customer purchases.
  • Maintained impeccably high standards store presentation and hygiene through cleaning.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Operated cash registers with accuracy and processed cash and card transactions.

Sales assistant

Martins McColl
Wells-next-the-Sea, Norfolk
05.2018 - 06.2019
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Accepted card, cash and cheque payments in POS register system.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
  • Organised displays to promote inventory and encourage customer purchases.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Totalled bills using maths skills and maintained accurate till count.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.

Retail sales assistant

Mermaids purse
Wells-next-the-Sea, Norfolk
06.2013 - 08.2018
  • Cashing up the till
  • Serving customers in the gift shop and coffee shop
  • Making coffee and food
  • Money management
  • Checking stock
  • Processed returned or exchanged items and provided refunds to customers.
  • Accepted card, cash and cheque payments in POS register system.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Education

Diploma of Higher Education - performing arts

College of West Anglia
King's Lynn
09.2016 - 07.2019

GCSEs - maths

Alderman Peel High School
Wells-next-the-Sea
06.2016 - 06.2016

GCSEs - English

College of West Anglia
King's Lynn
09.2016 - 05.2019

Skills

  • Customer assistance
  • Accurate money handling
  • Face-to-face selling
  • Promotions
  • Money handling
  • Returns
  • Customer service
  • Thorough stock replenishment
  • Self-motivated
  • Outgoing and enthusiastic
  • Cash management
  • Time management
  • Leadership
  • Problem-solving
  • Communication skills
  • Social media marketing

Timeline

Sales assistant

AA coastal
06.2023 - 03.2024

Sales assistant

Kinsley store ltd
04.2019 - 04.2024

Sales assistant

Martins McColl
05.2018 - 06.2019

Diploma of Higher Education - performing arts

College of West Anglia
09.2016 - 07.2019

GCSEs - English

College of West Anglia
09.2016 - 05.2019

GCSEs - maths

Alderman Peel High School
06.2016 - 06.2016

Retail sales assistant

Mermaids purse
06.2013 - 08.2018
bronwyn mickleburgh