Bronwen Margaret Rattie
Dartford
Summary
Experienced professional in customer service and support, emphasizing product knowledge and training development. Demonstrates a client-centric approach, ensuring high-quality service delivery through empathy and understanding. Skilled in graphic design tools, improving visual communication and performance management. Focused on time efficiency and continuous improvement, ready to apply expertise for significant contributions in future positions.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Premier relationship manager
HSBC
London
2025.07 - Current
- Enhanced client loyalty by tailoring wealth management strategies to individual needs.
- Navigated challenging situations calmly, ensuring smooth resolution of client issues or complaints.
- Optimised portfolio performance for improved financial outcomes.
- Handled escalated queries, ensuring customer satisfaction and retaining trust in the bank's services.
- Conducted comprehensive financial reviews for a better understanding of client objectives.
- Strengthened relationships with high net-worth clients through regular interaction and communication.
- Collaborated closely with team members, fostering a collaborative and supportive work environment.
Personal Banking Specialist
HSBC
London
2024.07 - 2025.07
- Resolved customer queries promptly during peak periods.
- Assisted in promoting product range through new account applications.
- Demonstrated product knowledge to enhance comprehensive bank services.
- Guided individuals in financial understanding and management.
- Facilitated account openings for clients via telephone and in person.
- Addressed customer banking needs and identity issues, particularly regarding fraud or scams, and resolved these matters.
Universal Banker
HSBC
London
2023.01 - 2024.07
- Oversaw customer service initiatives to address banking needs from fraud prevention to payment solutions.
- Enhanced customer experience by redesigning lobby areas for improved navigation and accessibility for disabled individuals.
- Performed cash and cheque reconciliations to ensure accurate financial records at end of shifts.
- Educated clients on credit card and loan options, highlighting benefits to improve their financial health.
- Streamlined bill payment processes through both in-person and digital platforms.
Sales Associate
TKMAXX
2016.08 - 2022.12
- Assisted in developing skills on the shop floor by understanding brand and clothing lines.
- Trained in cash office operations and frontline customer service support.
- Managed operations for 7 tills and cashiers during busy periods, including Christmas.
- Supported product mechanisation and display strategies for optimal promotion.
- Worked in various store areas, handling products from home to beauty.
- Participated in night shifts for re-merchandising and product markdowns.
Education
BA - Animation
University Arts London
London 2018.09 - 2022.06
GCSEs -
Aylward Academy
London 2011.09 - 2016.07
A-Levels -
Aylward Academy
London 2016.09 - 2018.07
Skills
- Customer service and support
- Product knowledge
- Training and development
- Performance management
- Time efficiency
- Graphic design tools
- Empathy and understanding
- Client-focused approach
Affiliations
- Arts and photography
- Reading
- Gym and running
Timeline
Premier relationship manager
HSBC
2025.07 - Current
Personal Banking Specialist
HSBC
2024.07 - 2025.07
Universal Banker
HSBC
2023.01 - 2024.07
BA - Animation
University Arts London
2018.09 - 2022.06
A-Levels -
Aylward Academy
2016.09 - 2018.07
Sales Associate
TKMAXX
2016.08 - 2022.12
GCSEs -
Aylward Academy
2011.09 - 2016.07