Bronte Lee
Mansfield,Nottingham
Summary
Detail-oriented professional with extensive experience in customer-facing roles. Strong organisational skills support high service standards and team success. Committed to reliability and maintaining a clean, organised environment while demonstrating effective time management and teamwork.
Overview
13
13
years of professional experience
Work History
Cleaner
Self Employed
Mansfield, Nottingham
06.2025 - Current
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Upheld health and safety standards when handling and using chemicals.
- Followed cleaning checklists to match quality specifications for each space.
Housekeeping Cleaner
Center Parcs
Newark, Nottingham
05.2024 - 05.2025
- Cleaned rooms to satisfaction of clients and management.
- Made rooms and living spaces presentable and welcoming.
- Cleaned floors using vacuums, mops and appropriate cleaning agents.
- Cleaned and restocked bathrooms to keep facilities fresh.
- Kept rooms dust-free by dusting and polishing worktops, cupboards and ornaments.
- Deep cleaned bathrooms with meticulous attention to detail.
- Safely used chemical cleaners.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Conducted deep cleaning of rooms and communal areas, adhering to hygiene regulations and standards.
Customer Service Assistant
Frasers Group
Nottingham, Shirebrook
09.2022 - 02.2024
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Managed and resolved customer complaints efficiently, aiming for quick resolution and customer satisfaction.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Conducted thorough investigation work by tracking down information and asking the right questions.
- Facilitated returns and exchanges, applying company policies to support customer decisions and promote trust.
Sales Assistant
Direct Roofing Systems LTD
Nottingham, Mansfield
08.2022 - 09.2022
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
Bar Supervisor
The Bird In Hand
Nottingham, Blidworth
07.2021 - 08.2022
- Maintained clean, organised bar in line with hygiene regulations.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Optimised customer experience, serving each guest with a sincere, positive and enthusiastic attitude.
- Led by example, demonstrating excellent customer service and problem-solving skills in a fast-paced environment.
- Resolved customer complaints promptly, maintaining a positive atmosphere and ensuring satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of food orders to bar patrons.
Cabin Crew Member
Ryanair
Derby, East Midlands
12.2021 - 06.2022
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Made safety announcements and demonstrated emergency procedures.
- Ensured compliance with aviation regulations and company policies throughout all cabin operations.
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Prepared aircraft and passengers for departure and landing following established procedures.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Prepared meals and beverages to serve during planned travel routes.
- Attended pre-departure briefings, collaborating with constantly changing teams.
- Kept cabins clean, tidy and safe with continuous care.
Waitress
Ego At The Old Ashfield
Sutton In Ashfield, Nottingham
09.2019 - 06.2021
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Maintained safe hygiene and food handling standards for full compliance.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Greeted new customers, answered initial questions and took drink orders.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Documented customer orders, calculated bills and processed payments.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Reset tables between guests to maintain professional dining space and minimise service delays.
Camp Counsellor
Camp America
Virginia, America
05.2019 - 08.2019
- Supervised daily routines, ensuring adherence to camp schedules while maintaining a flexible, child-centred approach.
- Provided pastoral care, offering guidance and support to children experiencing homesickness or personal challenges.
- Enforced camp rules and regulations to respect nature, prevent accidents and promote rewarding experience.
- Stayed up-to-date on first aid best practices to react quickly during emergencies.
- Led diverse groups of children in daily activities, fostering teamwork and collaboration among participants.
- Assisted in the planning and execution of campfire nights, creating memorable experiences through storytelling and music.
- Organised arts, sports and craft activities to enable participants to learn new skills, develop independence and connect with people.
- Monitored swimming areas for safety violations, promptly addressing hazards to maintain a secure environment.
- Kept watch over swimmers attentively to ensure fast response when distress situations arise.
Watersports Instructor
Center Parcs
Newark, Nottingham
06.2018 - 12.2019
- Developed coaching strategies and lesson plans to achieve team goals.
- Provided one-to-one tutoring sessions for learners requiring additional support, tailoring approaches to individual needs.
- Kept supplies, equipment and facilities in good order for team use.
- Explained and demonstrated tasks to learners, helping students understand approaches and techniques for problem-solving.
- Prioritised health and safety protocols within the learning environment, conducting risk assessments as necessary.
- Learned valuable techniques from observing other instructors for use in future courses.
- Stayed up-to-date on first aid and emergency best practices through training.
- Maintained customer safety and security through constant observation.
- Kept watch over swimmers attentively to ensure fast response when distress situations arise.
- Attended regular first aid training courses, offering dependable medical assistance to child and adult swimmers.
- Engaged with customers to better understand needs and deliver excellent service.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Food and Beverage Supervisor
Clumber Park
Worksop, Nottingham
11.2016 - 05.2018
- Supervised a team of 15 staff members, providing training and feedback to improve service standards.
- Maintained cleanliness and organisation within the dining area, adhering to hygiene standards.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Facilitated a positive working environment, recognising and rewarding staff achievements to motivate the team.
- Scheduled employees to keep shifts well-staffed.
- Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
- Coordinated with the kitchen team to ensure timely preparation and delivery of high-quality dishes.
- Ran operations successfully according to industry best practices and owner standards.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Conducted performance reviews for staff, setting objectives and addressing areas for improvement.
Shop Floor Assistant
Indigo Sun
Mansfield, Nottingham
09.2013 - 10.2016
- Educated clients on the importance of UV protection and skin care post-tanning.
- Monitored tanning equipment functionality, performing regular maintenance checks.
- Processed payments and managed financial transactions with accuracy and integrity.
- Performed in-depth tanning consultations, utilising technical knowledge and clear communication skills to ensure clients' understanding of potential treatment outcomes and risks.
- Resolved customer complaints with professionalism for positive outcomes.
- Processed customer cash and card payments with accuracy.
- Maintained rigorous hygiene standards in tanning booths to uphold health regulations.
- Implemented promotional campaigns to increase salon revenue and attract new clients.
- Conducted inventory checks on tanning products and equipment, ensuring timely restocking and availability.
- Upheld a welcoming atmosphere within the salon, greeting clients warmly and providing a comfortable waiting area.
- Provided comprehensive consultations to first-time clients, offering guidance on tanning duration and skincare post-treatment.
Education
Diploma of Higher Education - Level 3 Extended Diploma for the Children's and Young People's Workforce
West Nottinghamshire College
Mansfield01-2014
GCSEs - GCSE's
Joseph Whitaker School
Nottingham01-2012
Skills
- Cleaning procedures
- Safety compliance
- Chemical handling
- Stock management
- Time management
- Task prioritisation
- Attention to detail
- Team collaboration
- Flexibility in tasks
- Problem solving
- Customer service
- Complaint resolution
- Punctuality
- Independent worker
Timeline
Cleaner
Self Employed
06.2025 - Current
Housekeeping Cleaner
Center Parcs
05.2024 - 05.2025
Customer Service Assistant
Frasers Group
09.2022 - 02.2024
Sales Assistant
Direct Roofing Systems LTD
08.2022 - 09.2022
Cabin Crew Member
Ryanair
12.2021 - 06.2022
Bar Supervisor
The Bird In Hand
07.2021 - 08.2022
Waitress
Ego At The Old Ashfield
09.2019 - 06.2021
Camp Counsellor
Camp America
05.2019 - 08.2019
Watersports Instructor
Center Parcs
06.2018 - 12.2019
Food and Beverage Supervisor
Clumber Park
11.2016 - 05.2018
Shop Floor Assistant
Indigo Sun
09.2013 - 10.2016
Diploma of Higher Education - Level 3 Extended Diploma for the Children's and Young People's Workforce
West Nottinghamshire College
GCSEs - GCSE's
Joseph Whitaker School