Bronagh Anderson
East Kilbride,South Lanarkshire
Summary
Detail-oriented professional with expertise in food hygiene practices, food safety management systems, and understanding dietary requirements. Demonstrates strong multitasking proficiency, effective communication skills, and a customer-centric approach to ensure exceptional service delivery. Skilled in inventory management, problem-solving, and time efficiency, with a proven ability to manage cleaning responsibilities while maintaining high standards of safety and quality. Adept at fostering positive public relations through effective listening and addressing customer needs. Committed to leveraging these competencies to contribute to operational excellence in the food service or hospitality industry.
Overview
2
2
years of professional experience
Work history
Counter assistant
Victor's Chip shop
East Kilbride, South Lanarkshire
02.2026 - Current
- Handled cash transactions.
- Upheld hygiene standards in food preparation areas for safe consumption by customers.
- Managed stock levels to optimise availability of products.
- Assisted colleagues during busy periods to maintain smooth operation of outlet.
- Rotated stock regularly to ensure freshness of produce on display shelves.
- Served customers quickly during peak hours to minimise waiting time.
- Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
- Processed card payments for increased transaction efficiency.
- Improved customer satisfaction by delivering prompt and accurate service.
- Responded promptly to all customer enquiries, enhancing overall service experience.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Packaged takeaway food for easy transport by customers or delivery drivers.
Volunteer youth worker
4th East Kilbride Boys Brigade
East Kilbride, South Lanarkshire
05.2024 - Current
- Provided emotional support to aid in the mental well-being of children.
- Planned educational excursions to enrich knowledge outside classroom environment.
- Developed creative workshops with an objective of stimulating imagination and creativity.
- Fostered good behaviour through positive reinforcement techniques.
- Facilitated engaging activities for improved interpersonal skills amongst youth.
- Ensured child protection regulations were adhered to at all times during youth club operations.
- Established a safe, inclusive environment, promoting diversity and respect.
- Role modelled positive behaviour and interpersonal skills.
- Encouraged participation and engagement in planned activities.
- Helped with coordination and supervision of youth activities and delivered positive interventions.
- Provided support during regular youth sessions and planned activities.
- Built positive relationships with SEND students by working with compassion and empathy.
Education
NPA Level 4 - Hospitality
South Lanarkshire College
East Kilbride, South Lanarkshire 08.2025 -
Skills
- Food hygiene practices
- Cleaning responsibilities
- Food safety management systems
- Effective communication skills
- Problem-solving
- Public Relations
- Inventory management
- Understanding dietary requirements
- Customer centricity
- Multitasking proficiency
- Effective listening
- Time efficiency
Affiliations
- Attending Girls Brigade
- Learning British sign language
- Crocheting
- Hair and makeup
Accomplishments
I have completed my Bronze Duke of Edinburgh and I am currently undertaking my Silver Duke of Edinburgh.
References
References available upon request.
Timeline
Counter assistant
Victor's Chip shop
02.2026 - Current
NPA Level 4 - Hospitality
South Lanarkshire College
08.2025 -
Volunteer youth worker
4th East Kilbride Boys Brigade
05.2024 - Current