Brona Shah
London,Middlesex
Summary
Dynamic and results-driven travel professional with over 15 years of comprehensive experience in the travel and tourism industry, including more than 9 years in a global Destination Management Companies. Proven expertise in project management, customer relationship systems, and supplier negotiations, with strong capabilities in inventory control, travel planning, and contract negotiation.
Highly proficient in Microsoft Office, with an exceptional research and analytical skills. Known for a well-organized, resourceful approach and the ability to communicate effectively with clients and vendors across diverse travel needs.
Driven by a passion for delivering exceptional customer experiences.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Administrative Assistant to Director of Purchasing
Vosaio Travel
Greater London, Hammersmith and Fulham
09.2023 - 06.2024
- Specialised in hotel selection and booking in London according to itinerary, budget , special requirements of clients from South East Asia , Israel, Brazil, Canada and USA.
- Direct negotiation of rates and conditions for Leisure Tour Series and Adhoc groups.
- Developing excellent strategic relationships with suppliers to ensure access to best services at best rates.
- Representing Vosaio Travel to recent and potentially new suppliers at Industry events.
- Working towards deadlines.
- Handling emergencies with effective solutions.
- Contract signing , revising and suggesting global contracts / contracts for T&C where needed to facilitate smooth cooperation with suppliers.
- Taking care of bookings in other destinations when needed.
- Updating fairs/events into system.
- Reviewing, shortlisting CV's. Booking, following appointments to confirm.
- Handling dummy bookings.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Assisted with budget preparations enabling effective financial planning.
Product manager- UK & Ireland
Red Apple Logistics Ltd
Greater London, Hillingdon
11.2018 - 03.2023
- Researching and possible sourcing array of suppliers covering all components of tours in cooperation with Account Managers.
- Negotiated contracts with suppliers, reduced operational costs.
- Managing inventory and allocating coaches as per client's request.
- Worked closely with R and D team for development of next-generation products.
- Bench-marking supplier proposals and analysis of rates and contract terms.
- Fostered strong relationships with key stakeholders to secure buy-in for new initiatives.
- Presented at industry conferences, raised company profile within sector.
- Assisting with customer complaints procedures to ensure satisfactory resolutions.
- Conducted competitor analysis to identify market opportunities.
Senior Groups Operations Executive
Red Apple Logistics Ltd
Greater London, Hillingdon
11.2013 - 10.2018
- Supporting Operations team including ensuring contents of wallets are produced compiled in accurate and timely manner.
- Providing employees guidance and help in handling difficult complex problems.
- Rechecking final handover file of client prepared by operation team.
- Collaborated closely with stakeholders for alignment of objectives and goals.
- Supported team members by sharing tools, templates, trackers, databases for effective team collaboration and knowledge sharing, offering additional training as required.
- Maintaining excellent product knowledge.
- Attending Trade shows and Exhibitions to represent Red Apple Travel.
- Coordinated logistics, resulting in on-time deliveries.
- Negotiated contracts with suppliers to secure cost-effective deals.
- Streamlined operations by implementing more efficient processes.
Operation executive
Europe Inbound Ltd
Greater London, Middlesex
01.2012 - 10.2013
- Handling confirmed groups.
- Managing inventory of required services i.e., coach, meals, guides, entrances etc. as per client's requirements.
- Ensuring final details are collected and passed on to hotels and other suppliers, in way of issuing vouchers, to ensure seamless service during tour.
- Timely cancellation of non required services before deadline to avoid any cancellation charges.
- Managing any on-tour / post-tour negative feedback and liaising with hotels to agree on client acceptable solutions.
- Cross-check supplier invoices against Tour Plan and forward to Finance team for payments.
- Enhanced company reputation by delivering high-quality service consistently.
- Introduced innovative solutions to overcome operational challenges.
Education
CIPD Level 3 Foundation Certificate - Human Resource
Chartered Institute of Personnel And Development
London 07.2021 - 07.2023
Diploma, IATA/UFTAA Consultant - Travel & Tourism
IATA Training & Development Institute, Montreal
India 03.2005 - 03.2006
Bachelor of Commerce - Commerce
Maharaja Sayajirao University
India 04.1999 - 04.2002
Skills
- Researching capability
- Travel arrangements planning
- Customer relationship management systems
- Product knowledge
- Inventory management
- Contract negotiation
- Microsoft Office proficiency
- Basic html understanding
- Interpersonal savvy
Timeline
Administrative Assistant to Director of Purchasing
Vosaio Travel
09.2023 - 06.2024
CIPD Level 3 Foundation Certificate - Human Resource
Chartered Institute of Personnel And Development
07.2021 - 07.2023
Product manager- UK & Ireland
Red Apple Logistics Ltd
11.2018 - 03.2023
Senior Groups Operations Executive
Red Apple Logistics Ltd
11.2013 - 10.2018
Operation executive
Europe Inbound Ltd
01.2012 - 10.2013
Diploma, IATA/UFTAA Consultant - Travel & Tourism
IATA Training & Development Institute, Montreal
03.2005 - 03.2006
Bachelor of Commerce - Commerce
Maharaja Sayajirao University
04.1999 - 04.2002
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