Brogan Butler
Harrow,London
Summary
I am a highly motivated customer focused individual who is passionate about delivering a high level of customer service at all times. I have excellent communication skills which allows me to provide an efficient and friendly service at all times to all customers. I can work quickly and accurately in a fast paced environment and I have cash handling experience with a good understanding of the gaming industry. I am a quick learner and adept at learning new systems. I am now looking for a new and challenging position which will make best of use of my existing skills and previous experience of working in the Betting Shop industry and to also further my career development.
Overview
18
18
years of professional experience
Work history
Retail keyholder
Beauty Outlet
Harrow, London
10.2022 - Current
- Achieving personal sale targets, alongside supporting the store to achieve store targets
- Greeting customers
- Manage customer queries and complaints through to a satisfactory resolution, escalating issue to store manager if necessary
- Ensuring shelves and displays remain well stocked with current merchandise, maintaining pristine merchandise displays and ensuring the shop remains clean and tidy
- Responsible for opening and closing the shop and end of day banking
- Giving customers advice on suitable products
- Trained new staff members on store procedures and policies
Customer Service Assistant
William Hill
Hillingdon, London
06.2019 - 06.2022
- Meeting and greeting Customers
- Taking customer bets and translating them
- Informing our customers of latest offers and promotions
- Promoting responsible gambling
- Keeping shop clean and tidy
- Responsible for shop operations including opening and closing the shop
- Acting as senior member of staff in absence of manager
P.F.C Operator
Cash Converters
Eailing, London
10.2018 - 06.2019
- Advising customers about suitable financial services
- Assisting customers suitably and giving short term personal loans
- Treating all customers fairly despite circumstances
- Providing excellent customer service on the phone and in person
- To achieve sales targets set by senior management
- To prepare and process all loan applications and ensure all documents are up to date
- To maximise all business opportunities
- To promote all other financial services
Sales Assistant
Jack and Jones/Only at Debenhams
Harrow, London
02.2016 - 09.2018
- Assisting in the dressing room
- Helping customers with purchase choices
- Store merchandising
- Dealing with stock and deliveries
- Stock replenishment
- Helping to maximise sales
Head Receptionist
Headmasters
Harrow, London
02.2013 - 12.2015
- Welcoming customers to salon and ensuring they are looked after whilst waiting for their appointment
- Responsible for opening and closing the shop
- Responsible for daily banking and cashing up
- Approaching customers and advising them of suitable products
- Performing monthly stock takes
- Motivating team members to enable them to hit their targets
- Understanding all current promotions, services and ensuring all team members are fully educated on new services being offered in the salon
- Attending monthly management meetings to ensure salon is running smoothly and achieving salon targets
Graduate Stylist
Patrick Ludde Salon and Spa
Mayfair, London
07.2007 - 12.2012
- Enhancing my skills as long hair specialist
- Performing colours and blow-dries
- Managing and organising junior members of staff
- Attending various courses to build up my hairdressing skills further
- Responsible for opening and closing salon on alternative days
Junior Stylist
Simon Warwick Hair and Beauty
Madia Vale, London
07.2007 - 07.2009
- Be first point of contact for salon customers
- Organising walk in and telephone appointments
- Assisting in maintaining high standards of salon appearance at all times
- Ensuring all customers were comfortable whilst waiting for their appointments
Education
NVQ Level 2 - Customer Service
Hawk Training
London01.2011
NVQ Level 2 - Hairdressing
Uxbridge College
Uxbridge07.2007
GCSEs - 10 GCSEs A-C
The Sacred Heart Language College
Harrow07.2005
Skills
- Communication skills
- Customer service
- Organisational skills
- Accurate money handling
- Laws and regulation compliance
- Retail sales
- IT skills
- Team work
Timeline
Retail keyholder
Beauty Outlet
10.2022 - Current
Customer Service Assistant
William Hill
06.2019 - 06.2022
P.F.C Operator
Cash Converters
10.2018 - 06.2019
Sales Assistant
Jack and Jones/Only at Debenhams
02.2016 - 09.2018
Head Receptionist
Headmasters
02.2013 - 12.2015
Graduate Stylist
Patrick Ludde Salon and Spa
07.2007 - 12.2012
Junior Stylist
Simon Warwick Hair and Beauty
07.2007 - 07.2009
NVQ Level 2 - Customer Service
Hawk Training
NVQ Level 2 - Hairdressing
Uxbridge College
GCSEs - 10 GCSEs A-C
The Sacred Heart Language College