Brittney Woolbright
Aurora,Colorado
Summary
Detail-oriented and results-driven finance and management professional with a Bachelor's degree in Management and Accounting from Colorado Technical University (CTU), currently pursuing a Master’s in the same field. Over 9 years of combined experience in operations, leadership, customer service, and crisis management. Proven ability to manage teams, process loans, advise clients on financial decisions, and maintain organizational efficiency. Adept in communication, compliance, and workflow optimization.
Overview
9
9
years of professional experience
Work history
Call Center Manager
Teleperformance
2015.01 - 2021.01
- Led and coached a team of over 30 customer service agents, increasing performance metrics by 25%.
- Managed workflow operations, implemented training programs, and maintained quality assurance standards.
- Streamlined call center systems to reduce wait times and increase customer satisfaction.
- Handled escalated issues and resolved client concerns with professionalism and empathy.
911 Dispatcher
[City or County Emergency Services]
2012.01 - 2015.01
- Received and prioritized emergency and non-emergency calls, dispatching appropriate services efficiently.
- Utilized multitasking and high-stress decision-making to ensure public safety and accurate communication.
- Maintained thorough logs and supported first responders with real-time information.
Education
Bachelor of Science - Management and Accounting
Colorado Technical University
02/2021 - 05/2024
Bachelor of Science - Management and Accounting
Colorado Technical University
02/2021 - 05/2024
Skills
- Loan Processing & Documentation
- Financial Advising & Budgeting
- Team Leadership & Supervision
- Customer Relations & Client Retention
- Risk Management & Compliance
- Branch Operations
- Crisis Communication
- Call Center Management
- Microsoft Office Suite & Financial Software
Additional Qualifications
- Loan Processor & Financial Services Experience
- Strong interpersonal and organizational skills
- Highly adaptable and dependable in fast-paced environments
- Confidential and ethical approach to sensitive information
References
Available upon request.
Timeline
Call Center Manager
Teleperformance
2015.01 - 2021.01
911 Dispatcher
[City or County Emergency Services]
2012.01 - 2015.01
Bachelor of Science - Management and Accounting
Colorado Technical University
02/2021 - 05/2024
Bachelor of Science - Management and Accounting
Colorado Technical University
02/2021 - 05/2024