Brittany Soriano
Bournemouth,Dorset
Summary
Dedicated professional with a strong foundation in customer care and organisational skills, excelling in diary management, presentation preparation, and meeting management. Proven ability to plan and host events while building rapport through exceptional interpersonal communication. Committed to enhancing operational efficiency and fostering positive client relationships.
Overview
22
22
years of professional experience
6085
6085
years of post-secondary education
Work history
Sport Massage Therapist/Medical Acupuncture
Self Employed
BOURNEMOUTH, Dorset
12.2021 - Current
- Grew massage revenue by customising sessions to suit individual client needs.
- Maintained accurate treatment records, monitoring client progress and adjusting treatment methods to achieve desired result for over 200 clients.
- Created memorable client experiences by delivering warm welcome, exceptional treatment process and outstanding post-treatment care.
Personal Trainer
South Coast Power House
Bournemouth, Dorset
04.2017 - Current
- Opening/closing gym
- Cash/till management
- Membership sales & retention
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Built client capabilities through strength training & cardiovascular exercise over client base of 50+.
- Annual CPD requirements fulfilled with additional qualifications in biomechanics & nutrition
Private Voice & Piano Teacher
Self Employed
Bournemouth, DORSET
07.2012 - Current
- Teaching voice/piano practice & theory to beginners to over 100 students
- Building confidence and competence to quickly advance learning.
- Developed intermediate and advanced vocalist, sourcing challenging sheet music to grow capabilities.
- Achieved 100% pass ratings for students through Trinity Collage music exams
- All students achieved Merit to Distinction level results
Personal trainer
BHLive
Bournemouth, Dorset
04.2017 - 03.2023
- Designed and executed individual and small group exercise fitness classes for up to 20 participants
- Created inspirational physical training initiatives to foster healthy lifestyle decisions.
- Properly educated clients to improve attainment of individualised wellness objectives.
- General gym floor duties including cleaning, organization, checking equipment safety, & assisting gym members.
Peripatetic Singing Teacher
Lytchett Minster School
Lytchett Minster, Dorset
04.2016 - 07.2018
- Trained, rehearsed and led over 150 students in school singing initiative for end of term performance
- Coached students in voice, tempo and rhythm skills among other music courses.
- Vocal arrangements for students ages 5-12
Teacher of Music
Bishop of Winchester Academy
Bournemouth, Dorset
04.2015 - 10.2016
- Managed & delivered BTEC, A Level, GCSE music 100+ students
- Tailored class delivery catering to complex behaviours & varying learning styles.
- Collaboration with school administration organising musical programmes for civic functions & school productions.
- Updating school & student records.
- Monitored student progress regularly addressing knowledge gaps.
- Stayed up-to-date with examinations requirements achieving highest student results
Teacher of Music
ACMRegional South Coast (BAMM)
Bournemouth, Dorset
09.2012 - 04.2015
- Delivered BTEC level music performance to 150+ students
- Analysed class progress & adjusted strategies to maintain growth and learning.
- Tailored class delivery to cater to complex behaviours and varying learning styles.
- Specialising in Vocal Performance & musical theory
Singing Teacher
Stage Coach
Bournemouth, Dorset
09.2012 - 07.2014
- Head of singing and vocal development
- Taught over 300 children ages 6-18
- Coached students in voice, tempo and rhythm skills among other music courses.
- Collaborated with school administration to organise musical programmes for recreational functions and productions.
Assistant Creative and Administrative Director
Saskatchewan Express Touring Musical Revue
Regina, Saskatchewan Canada
08.2008 - 06.2012
- Booking & writing contracts for performing company's tour dates
- General data entry/office organization
- Assisting general manager with grant applications
- All Scheduling for touring cast (rehearsals, performances)
- Travel planning for 20+ member touring company
- Arranging & editing music
- Functioning Cast Manager 15 performers
- Developed on-brief & on-brand client campaign ideas & creative outputs.
- Identified new business opportunities & negotiated contracts for new client acquisitions.
- Mentored & developed team, cultivating environment of sustained creativity & professional growth.
Assistant Cruise Director
Holland America Cruise Line
Cruise Line
08.2006 - 05.2008
- Hosting variety of activities including games & theme nights
- All scheduling for event team staff
- Helped passenger with diverse comfort requests & answered questions.
- Maintained detailed, thorough diary management to ensure smooth-running events alongside day-to-day hospitality offerings.
- Supported passengers through emergency scenarios for safe outcomes.
- Providing personalised service & care for passengers throughout their cruise
Singer/Dancer
Disney Cruise Line
Celebrations, Florida, USA
09.2003 - 07.2006
- Developed professional relationships with different dance professionals, choreographers & performers by actively listening effectively communicating.
- Flexibility & adaptability to change
- Interacted with guests in & out of shows to create magical & memorable experience
- Attended rehearsals for new productions & planning projects.
- Performed live on stage during musical productions & television programs.
Customer service representative
Scotiabank
Regina, Saskatchewan Canada
07.2006 - 06.2012
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Oversaw all in-branch transactional services
- Bank deposits
- Monetary withdrawals
- Financial transfers
- Sold & cross-sold bank products to new/existing customers.
- Provided customer records on demand
- Consistently met service quality targets by maintaining in-depth knowledge of bank products, services & best practices.
- Answered customer telephone calls promptly & improved on-hold wait times.
- Assisted customers with varying questions using product knowledge & service expertise.
Assistant Manager
Bootlegger
Regina, Saskatchewan Canada
05.2008 - 12.2008
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Consistently reached sales targets, on average 5-10% higher
- Built customer relationships with consultative sales approach.
- Oversaw daily operations of store, including opening and closing, inventory and supply restocking, cash-handling and assisting customers.
Waitress
Houston Pizza
Regina, Saskatchewan Canada
05.2006 - 09.2008
- Created friendly, welcoming atmosphere to encourage positive guest experiences
- Regular busing duties
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Medical Acupuncture - Musculoskeletal Pain Treatment
London College of Osteopathic Medicine
London 04.2001 - 12.2021
Diploma of Higher Education - Sports Massage Therapy
Sussex Coast College Hastings
Hastings08.2018
Diploma of Higher Education - Personal Training
Active IQ
London 04.2001 - 03.2017
Undergraduate (NVQ Level 6) - Vocal Performance
ABRSM
London12.2016
NVQ Level 3 - PTTLS (teaching)
City & Guilds
Bournemouth09.2013
Higher National Diploma - Vocal Performance
Royal Conservatory of Music Toronto
Regina06.2012
Skills
- Excellent customer care service provider
- Excellent organisational skills
- Complex diary management
- Presentation preparation
- Meeting management (agenda, minutes, action strategies)
- Event planning & hosting
- Rapport building
- Interpersonal communications
- High-Speed typing proficiency
- MS Office expertise
Languages
English
Fluent
Timeline
Sport Massage Therapist/Medical Acupuncture
Self Employed
12.2021 - Current
Personal Trainer
South Coast Power House
04.2017 - Current
Personal trainer
BHLive
04.2017 - 03.2023
Peripatetic Singing Teacher
Lytchett Minster School
04.2016 - 07.2018
Teacher of Music
Bishop of Winchester Academy
04.2015 - 10.2016
Teacher of Music
ACMRegional South Coast (BAMM)
09.2012 - 04.2015
Singing Teacher
Stage Coach
09.2012 - 07.2014
Private Voice & Piano Teacher
Self Employed
07.2012 - Current
Assistant Creative and Administrative Director
Saskatchewan Express Touring Musical Revue
08.2008 - 06.2012
Assistant Manager
Bootlegger
05.2008 - 12.2008
Assistant Cruise Director
Holland America Cruise Line
08.2006 - 05.2008
Customer service representative
Scotiabank
07.2006 - 06.2012
Waitress
Houston Pizza
05.2006 - 09.2008
Singer/Dancer
Disney Cruise Line
09.2003 - 07.2006
Medical Acupuncture - Musculoskeletal Pain Treatment
London College of Osteopathic Medicine
04.2001 - 12.2021
Diploma of Higher Education - Personal Training
Active IQ
04.2001 - 03.2017
Diploma of Higher Education - Sports Massage Therapy
Sussex Coast College Hastings
Undergraduate (NVQ Level 6) - Vocal Performance
ABRSM
NVQ Level 3 - PTTLS (teaching)
City & Guilds
Higher National Diploma - Vocal Performance
Royal Conservatory of Music Toronto
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