Summary
Overview
Work History
Education
Skills
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Languages
Interests & Hobbies
References
Timeline
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Britney Batousol

London

Summary

A positive and solution-focused individual. Skilled with strong analytical skills, paired with strong academic studies and customer experience. A successful team leader and a quick visual learner who enjoys working alongside others as well as independently. Passionate to learn new things, currently seeking a position that offers career progression and development opportunities.

Overview

6
6
years of professional experience

Work History

Customer service manager

Entain
02.2020 - 10.2024
  • Gained understanding of how to effectively handle disgruntled customers and work to increase customer satisfaction
  • Having regular interactions with customers - which has helped to better my communication and interpersonal skills
  • There are numerous sales targets which I have to reach which have encouraged me to set and achieve my goals, that have overall improved my sales performance effectively.

Test and trace administrator

Sitel
06.2021 - 10.2021
  • Managed over 50 high pressure calls a day and handling various tasks in order to resolve issues in calmly and within good time.

Tutor / Supervisor

Venture Community Centre
07.2018 - 03.2020
  • Began volunteering and progressed to a paid member of staff working with underprivileged children from ages 5-15 who were not lucky to be provided with certain support from home
  • Helped to create a safe space and a nurturing environment in order to help these children develop crucial life skills
  • Working here allowed me to demonstrate and work on compassion and empathy skills as I was providing support to children who were in difficult situations.

Customer sales assistant

Selfridges London
06.2019 - 02.2020
  • Consistently delivered immaculate customer and service standard targets as required - which ultimately helped to increase the percentage of sales
  • Demonstrated extensive knowledge of the service department; supported the development of Customer Service to ensure the service continued to meet customer and business needs.

Hospitality staff

Delaware North
01.2019 - 01.2020
  • Ensured that stadium attendees had a pleasant experience by giving information, answering questions, and resolving any difficulties that arose during events
  • Assisted in serving food and drinks to visitors, ensuring prompt and efficient service while adhering to health and safety regulations
  • Prepared hospitality spaces for events and cleaning up afterwards to ensure cleanliness and readiness for future matches or parties.

Intern

CW Casting Agency
05.2018 - 07.2018
  • Worked as a junior intern casting director where I carried out daily general administration tasks relevant for each day
  • Developed knowledge and confidence when placed in charge of handling clients and setting up meetings between directors and agents
  • Retained confidential information over the phone and ensured all compliance guidelines were adhered to.

Education

English literature & language, Sociology & Politics - BBC -

St Charles Catholic Sixth Form
09/2018 - 05/2020

9 GCSES (A-C) including Mathematics & English -

St Marylebone CE School
09.2013 - 6 2018

Criminology - BA (Hons) - 2:1 -

Nottingham Trent University
09/2020 - 05/2023

Skills

  • Resilient
  • Excellent communication
  • Adaptability
  • Time management
  • Social media outreach
  • Competent with Microsoft Word
  • Excel

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Languages

English
Lingala

Interests & Hobbies

  • Fashion blogs
  • Travelling abroad
  • Sports fanatic
  • Beauty industry

References

References available upon request.

Timeline

Test and trace administrator

Sitel
06.2021 - 10.2021

Customer service manager

Entain
02.2020 - 10.2024

Customer sales assistant

Selfridges London
06.2019 - 02.2020

Hospitality staff

Delaware North
01.2019 - 01.2020

Tutor / Supervisor

Venture Community Centre
07.2018 - 03.2020

Intern

CW Casting Agency
05.2018 - 07.2018

9 GCSES (A-C) including Mathematics & English -

St Marylebone CE School
09.2013 - 6 2018

English literature & language, Sociology & Politics - BBC -

St Charles Catholic Sixth Form
09/2018 - 05/2020

Criminology - BA (Hons) - 2:1 -

Nottingham Trent University
09/2020 - 05/2023

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Britney Batousol