Briston Joseph
Trainee Bus Driver
St Ives
Summary
Motivated and customer-focused professional with over two years of experience as a Customer Supervisor and Service Champion at Shell Petrol Station. Proven ability to deliver exceptional customer service, ensure safety compliance, and lead teams effectively in fast-paced environments. Holder of an MSc in Structural Engineering, bringing analytical and detail-oriented skills to every task. Seeking to leverage strong interpersonal and operational skills in a Trainee Bus Driver role, contributing to safe and reliable transportation while serving the community.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Shell St Ives
St Ives, CAM
08.2022 - Current
- Delivered outstanding customer service by assisting diverse customers with inquiries, resolving issues efficiently, and ensuring a positive experience.
- Supervised the daily operations of the petrol station, including staff scheduling, inventory management, and ensuring compliance with health and safety standards.
- Maintained a safe working environment by adhering to safety protocols for fuel handling, equipment maintenance, and customer interactions.
- Managed cash handling operations, including tills and daily reconciliations, ensuring accurate and secure transactions.
- Trained and mentored team members to deliver high-quality customer service, promoting a cohesive and efficient working environment.
- Demonstrated strong communication skills by effectively liaising with customers, team members, and management.
- Prioritized time management in a fast-paced environment, ensuring tasks were completed promptly and efficiently.
Education
Master of Science - Structural Engineering
University of East London
04.2001 -
Skills
- Customer service excellence
- Safety awareness and compliance
- Effective verbal and written communication
- Strong time management skills
- Team leadership and collaboration
- Problem-solving and conflict resolution
- Attention to detail
- Adaptability to shift-based work schedules
- Cash handling and operational accuracy
- Full UK driving licence with a safe and patient driving approach
Timeline
Customer Service Supervisor
Shell St Ives
08.2022 - Current
Master of Science - Structural Engineering
University of East London
04.2001 -
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