Briony Gorham
Margate,Kent
Summary
Results-driven management professional with expertise in team leadership and project execution. Proven ability to implement strategic plans that enhance productivity and increase company sales. Consistently delivers high-quality outcomes through effective communication and relationship-building skills.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Manager
Saga Services Ltd
Folkestone, Kent
06.2020 - Current
- Led multiple performance reviews, identified areas for improvement, increased sales focus areas by more than 10% each week
- Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
- Created positive work environment with regular team-building activities.
- Organised phone staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful sales team.
- Implemented training to further develop staff based on business goals.
- Created weekly framework to ensure all tasks were completed in timely manner.
Insurance Service Delivery Agent
Saga Service Ltd
Folkestone, Kent
06.2014 - 06.2020
- Boosted client satisfaction through timely response to enquiries.
- Educated customers on policy details, empowering informed decision-making.
- Established trust with clients by providing clear accurate policy information.
- Managed policy renewals to ensure continuous coverage.
- Handled customer complaints tactfully, restoring faith in services provided.
- Promoted new insurance products to expand customer base.
- Evaluated potential risks for appropriate policy recommendation.
- Achieved sales targets through proactive customer engagement.
- Excelled in sales, hitting companies millionaire club
- Managed over 30 customer calls per day
Waitress
Churchill Tavern
Ramsgate, Kent
06.2012 - 06.2014
- Maintained clean and organised dining area for comfort of up to 100 customers each evening.
- Streamlined restaurant operations through efficient inventory management.
- Collaborated with kitchen staff to ensure accurate order fulfilment.
- Resolved customer complaints using professional communication skills.
- Accurately handled cash transactions, ensuring balanced till at end of shift.
- Ensured compliance with health regulations via effective cleaning practices.
- Delivered exceptional service, enhancing overall dining experience.
- Managed reservations system to facilitate smooth restaurant operations.
Education
Diploma of Higher Education - Music Performance
Thanet College
Broadstairs, Kent 09.2010 - 07.2012
GCSEs - 11 A- C Grades including Maths and English
King Ethelbert School
Birchington, Kent 09.2004 - 07.2009
Diploma of Higher Education - Music Performance
East Kent College
Broadstairs 09.2009 - 07.2010
SVQ Level 2 - Door Supervision
East Kent College
Broadstairs, Kent 08.2010 - 08.2010
Skills
- Leadership in diverse environments
- Mentoring and coaching
- KPI tracking
- Customer Service
- Leadership skills
- Audio visual equipment operation
- Social media marketing
- Risk mitigation planning
Affiliations
- Music
- Boxing
- Travelling
- Guitar
References
References available upon request.
Timeline
Manager
Saga Services Ltd
06.2020 - Current
Insurance Service Delivery Agent
Saga Service Ltd
06.2014 - 06.2020
Waitress
Churchill Tavern
06.2012 - 06.2014
Diploma of Higher Education - Music Performance
Thanet College
09.2010 - 07.2012
SVQ Level 2 - Door Supervision
East Kent College
08.2010 - 08.2010
Diploma of Higher Education - Music Performance
East Kent College
09.2009 - 07.2010
GCSEs - 11 A- C Grades including Maths and English
King Ethelbert School
09.2004 - 07.2009
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