Brinsley De Menezes

CONSULTANT

GIEOM BUSINESS SOLUTIONS PVT LTD

MUMBAI, INDIA

07.2021 - 09.2025

Working on State bank of India project (Internet banking & CRM)
Worked on creating Restful web service using Spring MVC, Hibernate, .NET
Creating Web pages with JSP, Servlets, JSTL/Thymleaf etc.
Operations Management, monitoring of email, sms gateway and government business applications.
Managing Incidents occurring on day to day basis in production environment.
Assisting in the implementation of projects till go live and handover to monitoring.
Providing daily statistics of issues reported along with their resolution.
Reporting of gaps within the application to the business teams and assisting with the development of the logic for that functionality.
Work on 16/7 basis in three shift of 8 hours a day.
Performing diagnosis of production incidents by reading application and database logs.
Act on alerts received from various monitoring systems.
Diagnosis, Troubleshooting & Resolving of related errors & performance issues through respective stakeholders.
Ensure uptime & availability of application as per the SLA agreed.
Serve as the technical interface between business support groups, application vendors and internal infra support teams.
Follow Change Management process for all Application / Database / OS related update & upgrade.
Change & Release Management : Ensuring all the Tests & Checks are done on the UAT environment before the changes are performed on production.
Transition of builds, bug fixes, patches does not result in any application unavailability during business hours.
Ensure that production data is made available to UAT environment for testing on need basis.
Ensure change & release management is followed for bug fixes, maintenance activities, process improvement.
Perform System integrated testing (SIT) for production issue bug fixes.
Ensure all the necessary documentation required as per IT Governance is followed and adhered to for successful approval by Release control board.
Disaster Recovery & Patching.
Provide support for DR drills.
Implement fix for internal and external vulnerabilities.
Work with product vendor and security team to identify fix for reported vulnerabilities.
Log problem tickets for repeat incidents and track them till closure.
Plan, implement, conduct SIT and UAT for DB/OS and Middleware patches with help of respective infra teams.
Carry out weekly analysis of alerts and take appropriate actions for their reduction.
Efficient troubleshooting of the concerns reported by Client-ale.
Performing RCA (Root Cause Analysis) of the issues from various sources of information.
Providing solutions / clarifications to the clients by monitoring the concerns / issues.
Performing monthly health checkups of various applications deployed at various client-ale to ensure smooth and efficient running of application.
MS SQL server installation, configuration and Administration.
Troubleshooting, replicating of the database concerns, Scripting, Disaster Recovery plan.
Backup / Restoration of the database, High Availability plans.
Knowledge of SQL 2000, 2005, 2008, Windows 2008R2.
Handling of performance issues, blocking, connectivity issues, security issues and deadlocking issues.
Manage database migrations and platform upgrades.
Fluent Client-ale interactions in delegating the Product-wise trainings and providing end to end support.
White Box testing of the Products for the Client delivery.
Knowledge of Internet Information Services (IIS).
Good knowledge of SQL and Oracle databases.
Diagnosing SQL/ Oracle errors.
Documenting various technical procedures, requirements, specifications for various applications.
Performing applications upgrades and patch deployment activity.
Ability to deliver thoughts accurately through powerful written and verbal communication techniques.
Creating logs for all incidents (classified as severity and rectification steps undertaken).
Undertaking Client Relationship Management Activities.
Providing on-site support for all scheduled project implementations.
Ensuring smooth, efficient utilization of existing software and suggest enhancements / improvements.
Knowledge of the Banking sector.
Providing direction to the team on the support responsibilities.
Performing application upgrades and renewals.
Application Owner Spring MVC Application.
Facilitated workshops focused on skill development, boosting staff morale and productivity.
Collaborated with a variety of industry professionals for effective project delivery.

Summary

Overview

Work history

CONSULTANT

Education

Bachelor of Engineering - BE - Computer Engineering

HSC -

10th - ICSE

MS COMPUTER -

Skills

Websites

Certification

Languages

Personal Information

Custom

Timeline

CONSULTANT

Bachelor of Engineering - BE - Computer Engineering

HSC -

10th - ICSE

MS COMPUTER -

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