BRIJESH KOLADIYA
Coventry
Summary
Operations professional with extensive experience at Amazon UK Service, achieving 95% yard accuracy. Expertise in supply chain management and team leadership, driving continuous improvement initiatives. Proven ability to enhance customer satisfaction through effective problem-solving and logistics planning. Dedicated to operational excellence and building strong customer relationships.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Operations Support Team Member
Birmingham Airport
Birmingham Airport
02.2025 - 07.2025
- Ensured compliance with CAA, DfT, and airport regulations to maintain smooth security operations.
- Facilitated passenger security processes through effective communication and exceptional customer service.
- Managed and monitored passenger queues to minimize congestion and optimize scanner efficiency.
- Represented airport positively by adhering to dress code and maintaining high professionalism.
- Completed mandatory aviation security training, ensuring adherence to all operating procedures.
- Provided prompt first aid response in Passenger Search Area as initial support.
- Adapted to 24/7 operational demands, fulfilling rostering requirements and covering customer touch points as needed.
- Identified and escalated operational issues to supervisors, enhancing lane performance and continuous improvement.
Customer Delivery Driver Tesco
Tesco Solihull Extra 3188
Solihull
07.2024 - 01.2025
- Ensured smooth shopping experiences by delivering orders within designated time slots.
Maintained cleanliness and organization of delivery van and trays, ensuring operational readiness.
Communicated order changes to customers, providing substitutions and refunds without extra charges.
Collaborated with colleagues to promote a warm, welcoming atmosphere for customers and team members.
Adapted to meet evolving customer needs while actively proposing store improvement ideas.
Handled deliveries with care, treating items as personal belongings to enhance customer satisfaction.
Coordinated timely communications with customers regarding delivery status, addressing any delays promptly.
Kept back yard tidy and washed trays regularly as part of delivery process.
TRANSPORT OPERATIONS MANAGEMENT
AMAZON UK SERVICE
Hinckley
09.2019 - 07.2024
- Achieved 95% yard accuracy in transport operations while advancing safety training initiatives.
- Managed gatehouse logistics for seamless driver and trailer transitions.
- Supported cross-functional teams, delivering over 20,000 units efficiently.
- Guided a team of 40 associates to meet trailer fulfillment targets.
- Conducted yard audits to enhance operational efficiency and ensure safety compliance.
- Implemented continuous improvement projects, increasing overall operational effectiveness.
- Optimized daily operations to enhance efficiency and customer satisfaction.
STORE MANAGER
Premier Convenience Store
Hinckley
05.2012 - 02.2020
- Boosted customer service quality, achieving measurable improvements in store performance.
- Supervised daily store operations, ensuring efficient staff performance and customer satisfaction.
- Trained staff on customer service protocols, boosting overall service quality.
- Monitored store compliance with health and safety regulations to ensure a secure environment.
- Conducted regular team meetings to communicate goals and performance expectations.
Education
CEFR Level B1 International ESOL (English Qualification) - CEFR Level B1 International ESOL (English Qualific
Trinity College London
Trinity College London – 201706-2017
ESOL Skills For Life Certificate - ESOL Skills For Life Certificate
North Warwickshire & Hinckley College (2017)
North Warwickshire And South Leicestershire Colleg02-2017
UNDERGRADUATE - MATHEMATICS AND SCIENCE
Gujrat University
Gujrat, INDIAHSC (HIGHER SECONDARY SCHOOL CERTIFICATE) -
SHRI K. C. KOTHARI SEC. & HIGHER SECONDARY SCHOOL
Gujrat, INDIASSC (SECONDARY SCHOOL CERTIFICATE) -
SHRI K. C. KOTHARI SEC. & HIGHER SECONDARY SCHOOL
Gujrat, INDIALEVEL 2 AWARD IN CCTV OPERATIONS -
Highfield Awarding Body for Compliance
Hounslow, LONDON01.2011
LEVEL 2 AWARD IN DOOR SUPERVISION -
Highfield Awarding Body for Compliance
Hounslow, LONDON01.2011
Skills
- Supply chain management
- Continuous improvement
- Team leadership
- Project management
- Customer relationship management
- Data analysis
- Microsoft Office Suite
- Logistics software proficiency
- Operations monitoring
- Customer service
- Problem solving
- Documentation management
Certification
Health & Safety – Chemical Eco Lab Pass (2009, 2010)
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Gujarati
Native
Native
Urdu
Advanced (C1)
C1
INTERESTS
- Community Involvement
- Creative Activities
- Multicultural Interests
Timeline
Operations Support Team Member
Birmingham Airport
02.2025 - 07.2025
Customer Delivery Driver Tesco
Tesco Solihull Extra 3188
07.2024 - 01.2025
TRANSPORT OPERATIONS MANAGEMENT
AMAZON UK SERVICE
09.2019 - 07.2024
STORE MANAGER
Premier Convenience Store
05.2012 - 02.2020
CEFR Level B1 International ESOL (English Qualification) - CEFR Level B1 International ESOL (English Qualific
Trinity College London
ESOL Skills For Life Certificate - ESOL Skills For Life Certificate
North Warwickshire & Hinckley College (2017)
UNDERGRADUATE - MATHEMATICS AND SCIENCE
Gujrat University
HSC (HIGHER SECONDARY SCHOOL CERTIFICATE) -
SHRI K. C. KOTHARI SEC. & HIGHER SECONDARY SCHOOL
SSC (SECONDARY SCHOOL CERTIFICATE) -
SHRI K. C. KOTHARI SEC. & HIGHER SECONDARY SCHOOL
LEVEL 2 AWARD IN CCTV OPERATIONS -
Highfield Awarding Body for Compliance
LEVEL 2 AWARD IN DOOR SUPERVISION -
Highfield Awarding Body for Compliance