Brigitte Krause

• Resolved escalated issues with detailed step by step risk remediation process, implemented and led by myself
• Led customer service onboarding with new Commvault customers for 2 years, reducing the time to onboard on average to 14 days
• Proposed policy and process adjustments to improve customer experiences. Example for this would be our post order process and licensing overview
• Measured customer satisfaction via quarterly meetings and NPS ratings and proposed solutions to bridge improvement gaps with Engineering
• Facilitated customer training sessions, enhancing team's product knowledge.

Project Management:

• Managed multiple concurrent new customer onboarding projects for Microsoft 365 solutions for 2 years, driving time-to-value and ensuring successful adoption through cross-functional coordination with engineering and product teams.

Operational Initiative:

• Optimised EMEA risk management operations by implementing a new process framework and action workflow, which has been adopted by the EMEA team.
• The goal of this initiative was to have a standardised process the team can follow during customer risk escalations. Leading to more efficiency, a clarity in roles and responsibilities and guidelines on best practises as well as the perceived professionalism towards the end-customer.

• Account and Project management activities included:
• Established pipeline generation for new logo hunting
• Responsible for account strategy and growth of existing customers
• Quarterly reviews with 18 customers, reviewing their progress in current and future projects relevant to Cloudera
• Engaging with multiple decision makers and stakeholders within their company to positively influence decision for Cloudera
• Collaborated daily and weekly with Professional Services, Sales Engineering, Value Management, Marketing and Channel Alliances to support their success
• Weekly/bi-weekly presenting to C-Level Executive, 8 in an average week
• Implementation of activities for project milestones during customer engagements
• Create quarterly plan for engagement with Marketing, Channel Alliances and Account Plans to plan engagement with customers
• Industry focus: Manufacturing

• Liaised with marketing and sales teams to develop targeted campaigns quarterly
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Focus on outbound activities on Top 100 and Top 20 customers to build pipeline via Vito Letters, LinkedIn messaging and hand written letters to build client relationship
• Interacted with customers to provide information on different features regarding our solution, as well as presented Confluent platform via demo. Average 12 calls meetings during the week
• Negotiated prices, terms of sales and service agreements on every customer project
• Attended monthly sales meetings and quarterly sales trainings.
• Always lead as the advocate for my customers internally

• Working with agencies to understand long term business goals and strategies for further upsell/gross-sell opportunities
• Close collaboration with marketing team to create first official German and Dutch customer case studies
• Worked on short sales cycles of 1-2 weeks
• Used analytics tool to upsell existing customers
• Represented WP Engine at local WordPress events

• Contributed to building Austrian territory within Cisco Meraki
• Lead partner on-boardings, as well as partner and distribution education around Cisco Meraki product lines
• Worked with 90 partners throughout Austria upsell & cross sell into existing as well as new customers
• Working with average of 250 opportunities a quarter to build pipeline
• Part of a team that delivered schools and universities in Austria with Wifi (wider education project in Cisco Meraki, lead by a colleague in Cisco and myself)
• Representing Cisco Meraki at local Events (Education sector)
• Presenting Weekly 1h Live Webinars to hundreds of customers or potential customers
• Industry focus : education, public sector, manufacturing, tourism
• Build strong relationships with customers and partners through advocating for them internally
• First and main point of contact for Cisco colleagues, as well as for customers in Austria

• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Utilized data and analytics to identify target markets and understand customer needs.
• Assessed, clarified and validated partner needs to nurture relationships and achieve success.
• Developed solutions with partners to aid in winning new business.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Managed accounts to retain existing relationships and grow share of business.

• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assessed customer needs and utilised suggestive selling techniques to drive sales.
• Generated new sales leads to achieve and exceed monthly sales goals.
• On average 60-100 cold calls to build pipeline for Account Managers
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations

• Warehousing, Customer Service, Accountable for store orders
• Training for new product launches within store
• Training new hires, mentor of two employees in company