Brigitte-Dominique FISCHEDICK

Conduct interim property checks for portfolio of 716 properties, ensuring compliance with health, safety, and cleanliness standards.

Performed smoke detector and carbon monoxide testing to enhance tenant safety.

Produced interim inventory reports, providing landlords with updated property conditions.

Executed pre-let inspections to assess property condition and identify areas requiring attention.

Completed end-of-tenancy inspections, comparing conditions to check-in reports and managing deposit returns.

Conducted legionella checks and damp assessments to ensure tenant health.

Coordinated refurbishment works by sourcing quotes from contractors and monitoring progress.

Managed building operations for 34 flats, overseeing alarm testing, emergency light checks, and maintenance processes.

• Managed supported living services for individuals with mental health and vulnerability needs.
• Ensured compliance with health and safety regulations across fire, gas, and electrical systems.
• Conducted individual risk assessments to identify and mitigate potential hazards.
• Processed AST and LIC agreements to facilitate housing arrangements.
• Oversaw legal processing of documents, including court appearances when necessary.
• Handled customer complaints and investigated concerns, achieving timely resolutions.
• Administered income and expenditure through budget management, orders, and requisitions.
• Calculated monthly rent and managed re-housing benefit claims efficiently.

Accumulated nearly 2000 hours of coaching experience across various domains.

Achieved a success rate exceeding 95%, contingent on client commitment to change.

Coached an average of 10 clients weekly, fostering personal growth and empowerment.

Facilitated development of new skills and confidence through tailored coaching techniques.

Established healthy boundaries and created sustainable habits for clients.

Designed two bespoke coaching courses based on extensive research and analysis.

Leveraged motivational speaking to enhance brand visibility and attract new business.

Delivered sales coaching to improve team performance and secure new contracts.

• Implemented person-centred care plans tailored to individual needs.
• Developed stimulating activities to promote health and well-being.
• Applied effective techniques to alleviate stress and anxiety.
• Conducted intensive research for informed care approaches.
• Performed individual capability analyses to assess attention spans.
• Presented information engagingly and compassionately.
• Trained in special needs, low mobility, and dementia care.
• Provided emotional support and completed daily reports.

• Conducted intensive research to develop specialised and informed approaches.
• Created stimulating environments for healthy activities to enhance engagement.
• Utilised effective methods to reduce stress and anxiety in participants.
• Performed individual need analyses to assess capabilities and attention spans.
• Presented content using an engaging and compassionate style.
• Trained in special needs, low mobility, and dementia care to provide tailored support.
• Certified in manual handling, standing lift, and swing lift techniques for safety.

• Performed outbound B2B cold calling to facilitate portfolio growth and lead generation.
• Utilised industry events as networking opportunities to attract clients and determine the specific needs of their business.
• Provided cost estimate services to a portfolio of all prospective & existing clients.
• Composed detailed new business proposals - tailor-made to client's specific needs.
• Tender preparations for global organizations, meeting submittal deadlines according to specifications provided with meticulous accuracy.
• Achieved personal sales targets through contract base retention & continuous signing of new business.
• Negotiated rates for international cargo movement every 8 weeks.
• Handled complaints & investigated queries promptly until matters were resolved to client's satisfaction.
• Responsible for maintaining client relationships, ensuring usage and renewal of services & up selling where possible.
• Used expert techniques to regain lost business with a 90% success rate.
• Provided comprehensive monthly management reports on industry trends for continued improvement to sustain the edge over competition.
• Compiled daily KPI's to monitor performance, productivity levels & efficiency.

• Built & maintained pertinent & effective communication channels with internal and external customers to ensure all information and feedback is collected in real-time.
• Team training.
• Margin improvement.
• Monitored process efficiencies & reduced the cost-to-serve expenses to increase company profits by 85%.
• Established best practices & KPI's to ensure continuous improvement & embedded service delivery standards.
• Customer Service Management.
• Data handling.
• Maintained & improved customer satisfaction by 90%, by analyzing relevant data & information to adjust campaigns & reactions within the entire customer journey.
• Facilitated the recruitment, orientation & training of all team members.
• Handled complaints & investigated queries promptly until resolution to client's satisfaction.
• Installed efficient feedback mechanisms to guarantee rewarding & comfortable customer-company interactions.
• Positively influenced teams to improve the retention and growth of key accounts.
• Cost-Reduction Strategies.
• Conducted monthly management reports reflecting advanced market & competitive analyses, highlighting opportunities & trends.
• Passionate Customer Care Manager with a broad scope of customer relationship experience in freight environments.
• Possess a keen eye for detecting gaps & inefficiencies in customer service processes, & finding alternatives to keep the consumer at the forefront.
• Employ a high level of organisation to interpret customer feedback for future use.

• Liaised with Operations Team & Managers to develop & implement effective relationships between company & client.
• Built and maintained pertinent & effective communication channels with internal & external customers to ensure all information and feedback.
• Performed outbound B2B cold calling to facilitate portfolio growth and lead generation.
• Utilised industry events as networking opportunities to attract clients and determine the specific needs of their business.
• Provided cost estimate services to a portfolio of all prospective & existing clients.
• Composed detailed new business proposals - tailor-made to client's specific needs.
• Tender preparations for global organizations, meeting submittal deadlines according to specifications provided with meticulous accuracy.
• Achieved personal sales targets through contract base retention & continuous signing of new business.
• Negotiated rates for international cargo movement every 8 weeks.
• Handled complaints & investigated queries promptly until matters were resolved to client's satisfaction.
• Margin improvement.
• Monitored process efficiencies & reduced the cost-to-serve expenses to increase company profits by 85%.
• Established best practices & KPI's to ensure continuous improvement & embedded service delivery standards.
• Customer Service Management of 400 clients face to face.
• Data handling.
• Used effective client services to reduce a business loss of 77% to only 16% within a 3 month period.
• Maintained & improved customer satisfaction by 90%, by analyzing relevant data & information to adjust campaigns & reactions within the entire customer journey.
• Handled complaints & investigated queries promptly until resolution to client's satisfaction.
• Installed efficient feedback mechanisms to guarantee rewarding & comfortable customer-company interactions.
• Positively influenced teams to improve the retention and growth of key accounts.
• Cost-Reduction Strategies.
• Conducted monthly management reports reflecting advanced market & competitive analyses, highlighting opportunities & trends.
• Driven manager with a broad scope of customer relationship experience in all service environments.
• Possess a keen eye for detecting gaps & inefficiencies in customer service processes, & finding alternatives to keep the consumer at the forefront.
• Employ a high level of organization to interpret customer feedback for future use.

• Performed outbound B2B cold calling to facilitate portfolio growth & lead generation.
• Utilized industry events as networking opportunities to attract clients and determine the specific needs of their business.
• Provided cost estimate services to a portfolio of all prospective & existing clients.
• Composed detailed new business proposals - tailor-made to client's specific needs.
• Tender preparations for global organizations, meeting submittal deadlines according to specifications provided with meticulous accuracy.
• Achieved personal sales targets through contract base retention & continuous signing of new business.
• Negotiated rates for international cargo movement every 8 weeks.
• Handled complaints & investigated queries promptly until matters were resolved to client's satisfaction.
• Responsible for maintaining client relationships, ensuring usage and renewal of services & up selling where possible.
• Used expert techniques to regain lost business with a 90% success rate.
• Provided comprehensive weekly sales reports on new business calls, follow up calls & maintenance calls.
• Compiled daily KPI's to monitor performance, productivity levels & efficiency.

• Generated new business utilizing existing customer networks & following up potential leads.
• Performed outbound B2B cold calling to facilitate portfolio growth & lead generation.
• Utilized industry events as networking opportunities to attract clients and determine the specific needs of their business.
• Provided cost estimate services to a portfolio of all prospective & existing clients.
• Composed detailed new business proposals - tailor-made to client's specific needs.
• Tender preparations for global organizations, meeting submittal deadlines according to specifications provided with meticulous accuracy.
• Achieved personal sales targets through contract base retention & continuous signing of new business.
• Negotiated rates for international cargo movement every 8 weeks.
• Handled complaints & investigated queries promptly until matters were resolved to client's satisfaction.
• Responsible for maintaining client relationships, ensuring usage and renewal of services & up selling where possible.
• Used expert techniques to regain lost business with a 90% success rate.
• Provided comprehensive weekly sales reports on new business calls, follow up calls & maintenance calls.
• Compiled daily KPI's to monitor performance, productivity levels & efficiency.

• Scheduled & met with 4 clients per day, providing service info & converting into new business
• Generated new business utilising existing customer networks & following up potential leads.
• Performed outbound B2B cold calling to facilitate portfolio growth & lead generation.
• Utilised industry events as networking opportunities to attract clients and determine the specific needs of their business.
• Provided cost estimate services to a portfolio of all prospective & existing clients.
• Composed detailed new business proposals - tailor-made to client's specific needs.
• Tender preparations for global organizations, meeting submittal deadlines according to specifications provided with meticulous accuracy.
• Achieved personal sales targets through contract base retention & continuous signing of new business.
• Negotiated rates for international cargo movement every 8 weeks.
• Handled complaints & investigated queries promptly until matters were resolved to client's satisfaction.
• Responsible for maintaining client relationships, ensuring usage and renewal of services & up selling where possible.
• Provided comprehensive fortnightly sales reports on new business calls, follow up calls & maintenance calls.
• Compiled daily KPI's to monitor performance, productivity levels & efficiency.

• Supported timely delivery of armature rewinding projects, ensuring outstanding quality and standards.
• Built & maintained pertinent & effective communication channels with internal and external customers to ensure all information and feedback is collected in real-time.
• Scheduled & met with 12 clients per week, providing advice on overhauling of their machines & offered services & support.
• Team training.
• Margin improvement.
• Monitored process efficiencies, service levels & turn around times.
• Established best practices & KPI's to ensure continuous improvement & embedded service delivery standards.
• Customer Service Management.
• Data handling.
• Maintained & improved customer satisfaction, by analyzing relevant data & information to adjust campaigns & reactions within the entire customer journey.
• Facilitated the training of all sales team members.
• Handled complaints & investigated queries promptly until resolution to client's satisfaction.
• Installed efficient feedback mechanisms to guarantee rewarding & comfortable customer-company interactions.
• Positively influenced teams to improve the retention and growth of key accounts.
• Cost-Reduction Strategies.
• Conducted monthly management reports highlighting opportunities & trends.
• Zealous & enthusiastic Sales & Service Manager with excellent customer relationships at all levels.
• Exceptional understanding of customer service processes, & client satisfaction supported by timely delivery & ensuring outstanding quality & standards.
• Effective people management & organizational abilities to plan & execute any task at hand.

• Utilized industry events as networking opportunities to attract clients & determine the specific needs of their business.
• Performed outbound B2B cold calling to facilitate portfolio growth and lead generation.
• Provided cost estimate services to a portfolio of all prospective & existing clients.
• Achieved personal sales targets through contract base retention & continuous signing of new business.
• Carried out rigorous research with meticulous attention to accuracy.
• Supported timely delivery of mining projects, ensuring outstanding quality & standards.
• Handled complaints & investigated queries promptly until matters were resolved to client's satisfaction.
• Responsible for maintaining client relationships, ensuring usage and renewal of services & up selling where possible.
• Relayed customer feedback to boost productivity & service excellence.

• Managed & took charge of daily branch operations.
• Conducting daily auditions & casting operations.
• Used expert advertising techniques, maintaining an excellent selection process & suggestion of suitable candidates for specific media ads.
• Maintaining revenue & profitability through the achievement of business & personal targets.
• Responded to customer enquiries, feedback, bookings & results.
• Conceptualized & implemented media marketing & promotional strategies to attract new talent.
• Used effective people management & organizational abilities to plan auditions, selection & placing of existing & new candidates.
• Liaised with CEO to develop & implement effective selection system to streamline selection process of suitable candidates.
• Provided CEO with comprehensive weekly written reports on selections made & casting successes.
• Utilized public events to leverage brand awareness & promotion which assisted with establishing Characters Casting as leaders in the advertising industry.