Brigida Cafe
Housekeeping
Cheltenham
Summary
Well-organized, reliable and motivated with experience cleaning private residences and hotels. Valued for impeccable standards in maintaining sanitized and clean environments. Expert at using various cleaning tools and materials. Strong work ethic and commitment to quickly and correctly completing jobs. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Housekeeper
Whittington House
Cheltenham, GLS
04.2022 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Washed and put away kitchen dishes, utensils and glassware.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Hang, cleaned and rehung draperies to maintain freshness.
- Handled requests for extra linens, toiletries and other supplies.
Head Waitress/ Housekeeper
The Feathered Nest Country Inn
Nether Wescoat, OXF
10.2020 - 04.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Greeted new customers, discussed specials, and took drink orders.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Housekeeper
Slaughter Manor House
Lower Slaughter, GLS
02.2018 - 09.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Rotated linens in storerooms and replenished when supplies ran low.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Waitress
Slaughter Manor House
Lower Slaughter, GLS
01.2016 - 02.2018
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Housekeeper
By Tree Court Care home
Cheltenham, GLS
01.2015 - 01.2016
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Examined dried clothes to identify stains, tears and issues.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Recorded machine cycles, temperatures and other readings to enable tracking history and maintain accurate records.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
Personal Assistant/Support Worker
Linda Harding
Redhill, SRY
01.2014 - 08.2014
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Remained alert to problems or health issues of clients and competently responded.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
High School Diploma -
Escola Secundaria Dra Laura Ayres
Quarteira, Algarve, Portugal 09.1986 - 06.1994
Skills
Cleaning techniques
Cleaning bathrooms
Residential cleaning
Fluent in [Language]
Vacuuming and sweeping
Folding clean laundry
Sorting and washing laundry
Hazardous chemical training
Conscientious
Timeline
Housekeeper
Whittington House
04.2022 - Current
Head Waitress/ Housekeeper
The Feathered Nest Country Inn
10.2020 - 04.2022
Housekeeper
Slaughter Manor House
02.2018 - 09.2020
Waitress
Slaughter Manor House
01.2016 - 02.2018
Housekeeper
By Tree Court Care home
01.2015 - 01.2016
Personal Assistant/Support Worker
Linda Harding
01.2014 - 08.2014
High School Diploma -
Escola Secundaria Dra Laura Ayres
09.1986 - 06.1994