Brighton Muganhu
Burnley
Summary
To meet the needs of the best possible employer of choice timeously and at the highest possible level of professional quality, efficiency, competence and accountability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Regional General Manager
Hypercheck Operations Department
05.2022 - Current
- Responsible for overseeing the work of other managers and control and organise corporate operations over a given inland area
- Plan and manage operational policies and strategies in the inland area
- Delegate responsibilities to other managers to meet company goals
- Ensure that the required statistical reporting is completed and disseminated as appropriate
- Oversee and take responsibility for regional quality control and performance management
- Direct recruitment and training processes in response to company requirements
- Account for the Profit and loss for the region.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
04.2022 - Current
- General management of the department
- Managing the entire Distribution Center Operations
- Controlling the Fleet at the DC
- Managing the fleet software in place
- Managing the Distribution Center Budget
- Income and Expenditure
- Conducting Interviews and ultimately Hiring prospective/deserving candidates for various positions in the department -Signing off all repairs and maintenance of Equipment including vehicles
- Formulating and Managing the Distribution Center policies and procedures
- Managing the total distribution and logistics cost -Formulating procedures and processes for the department
- Drafting policies, rules and regulations to follow at work place
- Leading the OHS, SHE and SHEQ policies at the distribution center
- Managing the stock holding value in the DC.
Regional Operations Manager
08.2019 - 04.2022
- Manage the development, performance and maintenance of the retail operations of the organization, to produce efficient operations and delivery solutions, maximizing performance and profitability against pre-agreed targets
- Ensuring that the team understands that the organization’s profits are reflected in all its retail operations and activities
- Responsibility to adhere to budgets and plan to maximize profitability
- Meet your targets and those of the team and organization as a whole
- Contribute to the efficient running of the team and organization as a whole
- Contribute to training and development of the team, retail mangers and the organization as a whole
- Assist Line Manager in achieving maximum customer satisfaction in accordance with organization plans
- Maintain responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations and insert as applicable
- Manage, direct and monitor retail operations and the overall performance of the retail operations of the organization to increase efficiency and maximize performance and profit
- Effective liaison, support and assistance with the whole of the organization
- Maintain and improve mechanisms for retail including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities
- Utilize agreed retail systems to manage the retail functions, analysis and documenting
- Direct the development of plans for operations to include management to achieve targets
- Developing plans for business progress and growth
- Support to all other departments with any related issues
- Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members and organization as a whole to ensure targets are met
- Reporting (content and format as agreed) on a monthly basis as agreed
- Assist in developing plans for team and organization activities to include strategy to achieve agreed targets
- Delegate authority and responsibility to team and organization as a whole with supervision, accountability and review
- Manage and maintain contact with internal and external “customers”
Head of Distribution & Logistics
Logistics Department
11.2016 - 08.2019
- Worked closely with business stakeholders to translate business needs to coherent technology, strategy and roadmap.
- Built strategic solutions for client analytics, product analytics, client reporting and other client-facing applications.
- Managed research, development, integration, and implementation of strategic and emerging technologies.
- Developed metrics to qualify and quantify criteria for success for new technologies within business.
- Developed and managed operating budget, meeting department goals.
- Developed strategy for development and deployment of new and emerging technologies for systems, applications, network infrastructure, hardware, and databases.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Implemented new WMS warehouse systems, resolved performance issues and expanded processes to meet diverse needs.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
- Documented safety action plans, quality initiatives and team performance into computer system.
Operations Systems and Processes Manager
Hypercheck Head Office Operations Department
03.2014 - 11.2016
- Writing and implementing procedures for different departments as directed by the executive director
- Heading the new store planning and set up department
- On job training to the new store managers
- Training on replenishment and order placing procedures
- Heading the merchandising sector through the implementation and training phase
- Drawing up store layouts by categories determined by the organization
- Relieving as a Regional operations Manager.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
Buying and Operations specialist
and Marketing Department
04.2010 - 03.2014
- Specializing with Nestle and Unilever Accounts operationally and internally
- Monitoring the organization supply chain both from DC and direct drop shipment
- Heading the national Merchandising Sector within the Checkout group
- Training and equipping store level buyers nationwide through store visits and video conferencing
- Drafting and implementing the feasible buying systems for stock replenishment in the stores nationally
- Monitoring stock efficiency and driving sales through coordinating with Store Managers and their teams
- Defining and monitoring the sales floor merchandising standards
- (store standards)
- Heading up the sales drive initiatives operationally making sure the 4 Ps (Product, Pricing, Promotions, Presentation) are well executed to produce quality outcomes
- Monitoring dormant items and slow moving items which needed delisting from the product range
- Attending Management meetings every Friday and air views on strategic planning.
- Tracked and analyzed reports to determine needed improvements.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Field Marketer
Nestle
09.2008 - 04.2010
- Manage stock levels in-store and stock control
- Manage product on shelf availability
- Place and process orders with DC and Nestle drop shipment orders
- Merchandising stock and maintaining the set forward share for all nestle products in-store
- Mark, merchandise and maintain displays for Nestle products
- Manage damages and returns at store, sort and prepare returns for uplifting by the sales representative
- Effective quality control in service levels as expected by the client
- Monitor and communicate pricing
- Coordinate promotional activities in-store
- Exposure to Pick n Pay, Shoprite Checkers, Checkout and Spar retail systems.
- Developed distribution, pricing, shelving and merchandising strategies based on consumer research.
- Identified and developed relationships with key decision-makers to facilitate future sales.
- Initiated and provided in-store product knowledge sessions to educate store personnel and management.
- Traveled to various facilities in South Africa Durban to promote sales and increase company's customer conversion rate.
Research Technician
Ministry of Agriculture
01.2008 - 09.2008
- Ensure high quality safe food and agricultural products
- Assess the nutritional needs of African communities
- Come up with ideal stock feed formulations that can be used and be sustainable for African rural communities
- Come up with ideas that can form part of the National Think Tank for food security
- Sustain an agricultural economy through proper Agricultural marketing
- Enhance environmental sustainability through research on the best ethical methods of Agricultural research
- Provide economic opportunities to rural citizens, communities and society as a whole.
- Supported senior management with creation and enhancement of continuous improvement of research procedures.
- Reduced project discrepancies by optimizing quality control standards.
- Coordinated with research and development team to support production and boost efficiency.
- Recorded and analyzed data to produce reports of results.
Education
LCCI Diploma - Marketing
Specic College
HarareBachelor Of Commerce - Supply Chain And Operations Management
UNIVERSITY OF SOUTH AFRICA (UNISA)
Pretoria, South Africa Bachelor Of Arts - ENVIRONMENTAL MANAGEMENT
University of South Africa
Pretoria, South Africa 10.2016
National Certificate - Agricultural Sciences
CHIBERO COLLEGE OF AGRICULTURE, CHIBERO AGRICULTURAL COLLEGE
Norton 08.2006
Skills
- PUBLIC MANAGEMENT
- COMMUNICATION
- BASSIC STATISTICS
- LEADERSHIP
- INFORMATION AND KNOWLEDGE MANAGEMENT
- COMPUTER LITRACY
- MICROSOFT OFFICE
- MS EXCELL
- MS WORD
- MS POWER POINT
- MS PUBLISHER
- OUTLOOK
- MS PICTURE MANAGER
- Business Development
- Strategic Planning
- Staff Management
- Sales Leadership
- Operations Management
- Schedule Management
- Employee Development
- KPI Tracking
- Department Oversight
- Supplier Monitoring
- Payroll Administration and Timekeeping
- Written Communication
- Employee reviews
- Multitasking
- Hiring and Onboarding
- Organizational Structuring
- Operations Oversight
- Team Leadership
- P&L Management
- Business Management
- Adaptability
- Professional Demeanor
Accomplishments
- Achieved greater efficiency by introducing WMS warehouse management system for picking and stock management tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed a team of more than 200 staff members and a fleet of 30 trucks at Hypercheck Distribution Center and successfully delivered goods to the branches.
Additional Information
- Drivers’ license
- Right to work share code
Timeline
Regional General Manager
Hypercheck Operations Department
05.2022 - Current
04.2022 - Current
Regional Operations Manager
08.2019 - 04.2022
Head of Distribution & Logistics
Logistics Department
11.2016 - 08.2019
Operations Systems and Processes Manager
Hypercheck Head Office Operations Department
03.2014 - 11.2016
Buying and Operations specialist
and Marketing Department
04.2010 - 03.2014
Field Marketer
Nestle
09.2008 - 04.2010
Research Technician
Ministry of Agriculture
01.2008 - 09.2008
LCCI Diploma - Marketing
Specic College
Bachelor Of Commerce - Supply Chain And Operations Management
UNIVERSITY OF SOUTH AFRICA (UNISA)
Bachelor Of Arts - ENVIRONMENTAL MANAGEMENT
University of South Africa
National Certificate - Agricultural Sciences
CHIBERO COLLEGE OF AGRICULTURE, CHIBERO AGRICULTURAL COLLEGE
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