Brighton Fashitidu

-I was responsible for the safety of all passengers onboard and operational performance

-Managed the onboard experience for our valued customers through effective leadership of the team

- Took a leadership role in motivating the team to deliver great customer service, meet or exceed revenue targets and adhere to safety standards in place.

- communicated effectively with customers, colleagues and external stakeholders on a variety of issues.

-Carried risk assessments to manage prevalent risks and reported on accidents that occurred on the train.

-Assisted in carrying out safety audits onboard trains and accident investigation.

- Managed fire risks and food safety

-Carried out revenue protection and fraud prevention duties .

-Trained, coached and mentored new Train Managers to acquire essential safety and operational skills required for their competence.

-Managed various emergency situations that arose during train journeys.

-Wrote reports on accidents, operational incidents, environmental issues and other reportable issues

-Assisted in carrying out safety audits at local schools and provided recommendations for good practice and compliance.

-Carried out risk assessments at schools and offices .

-Helped with writing up of reports following health and safety site visits

-Preparation and amendment of site pre-visit documentation for clients,

- Helped with the development of Health and safety policies

-Performed site inspections and contributed to report write ups

-Helped with delivery of Health and safety training courses eg risk assessments, moving and handling etc

-Undertook site inspections and advised on safety matters

- Co-chaired a safety meeting which helped with presentation skills

-carried out office light measurement using the lux meter

-Contributed to safe movement of trains by despatching them safely and on time .

-Dealt with customer enquiries and complaints

- Coordinated station evacuation during fire and security emergencies.

-Provided train running information to passengers .

-Resolved conflicts and negotiated mutually beneficial agreements between parties.

- Carried out ticket revenue protection duties

-Managed all food and beverage operations within the hotel

-Worked within budgeted guidelines in relation to food and beverage .

-Set departmental targets and objectives , policies and procedures.

-Drafted, approved and reviewed safe systems of work within the food and beverage operation

-Ensured risk assessments were carried out and reviewed to manage risks within the work place.

- Managed staff HR issues and carried out training needs analysis to develop appropriate Training for employees.

-Ensured Food safety and hygiene guidelines were adhered to by all concerned

-Facilitated Heath surveillance where it was required to manage exposure and prevent worsening of health risks .

• Planned staffing levels based on evolving service demands.
• Maximised company profits through rigorous analysis and control of both portioning and wastage.