Bright Kwarteng
Birmingham
Summary
Senior Customer Advisor with extensive experience in financial services, specialising in currency payments and customer relations at Lloyds Bank. Proven track record in managing accounts receivable and building effective relationships, demonstrated during tenure at Royal Best Ventures. Skilled in analytical abilities, accounting, and finance, with proficiency in Microsoft Word and Excel. Adept at problem-solving and maintaining high standards of professionalism across various roles, including concierge and receptionist positions. Committed to delivering exceptional customer service while ensuring compliance with regulatory standards. Career goals include advancing within the financial sector to leverage expertise in banking operations and customer service management.
Overview
12
12
years of professional experience
Work History
Senior customer Advisor/Payments office
Lloyds Bank
Birmingham
07.2021 - Current
- Allocating all currency payments to appropriate bank partners.
- Authorizing payments of all currencies.
- Processing payments in accordance to banking and financial regulatory authorities.
- Assisting with customers complaint, handling queries and directing them to the right place.
- Assisting and resolving customer queries that may arise, owning their queries to resolution and ensuring they are kept informed at all times.
- Ensuring all payments are fully processed within given deadline.
- Updating working boards and assisting with internal and external reporting.
- Working with the sales team to ensure that team SLAs are met and that day-to-day operations run smoothly and efficiently.
- Processing refunds and re-effecting payment.
- Blue Arrow
Concierge
FirstPort
, Birmingham
04.2024 - 11.2024
- Monitoring surveillance (CCTV), managing entrance systems, and acting as a deterrent to unauthorised entry. I secure the lobby and manage building access.
- Parcel and Mail Management: Accepting, storing, and logging deliveries and parcels for residents.
- I greeted residents and visitors, directed enquiries, and granted access to contractors.
- Maintenance & Operations: Reported maintenance issues and acted as the liaison between residents and property management.
- Resident Services: Assisting with luggage, providing local area information, booking transport, and organising amenities.
- Front-of-House Duties: Offering a welcoming presence, answering phone calls and emails, and ensuring high standards of professionalism.
- Emergency Response: Acted as the first point of contact in emergencies.
- Keys Management: Holding spare keys for emergencies or authorised access.
- Site Management: Ensuring compliance with building rules and policies.
Customer Service Advisor
NHS UK
Birmingham
05.2021 - 07.2021
- Booking vaccination appointments for customer.
- Dealing with customer queries, assisting with complaint, handling queries and directing them to the right place.
- Answering inbound calls and emails, dealing with customer queries, assisting with complaint handling.
- Helping customers to find their NHS number.
- Recording customers details for verification.
- Assisting TM with new trainees on raising the right answers for customer queries.
- Answering all phone enquiries and resolved 90% of issues at first point of contact.
- Providing reactive advice and support to customers over the telephone regarding orders Handled Complaints.
- Arranging services for customers.
- Inputting data and records on the system.
- HGS-CORDANT PEOPLE
Receptionist
Randstad
Birmingham
01.2021 - 05.2021
- Serving visitors by greeting, welcoming, and directing them appropriately.
- Notifying company personnel of visitor arrival.
- Maintaining security and telecommunications system.
- Informing visitors by answering or referring inquiries.
- Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
- St. Modwen Homes
Receptionist Administrator
CSSS UNIVERSITY
Barcelona
06.2019 - 12.2019
- Responsible for preparing outgoing correspondence for mailing by addressing envelopes, affixing the correct postage on the envelopes, verifying the completeness of the correspondence prior to sealing, and placing the mail in the designated pick-up location or delivering the mail to the campus mailroom and getting affordable postage service.
- Performed receptionist duties by greeting University employees, students, and visitors, directing them to the appropriate offices or persons, providing factual information or materials to routine inquiries (within the capability to do so and within prescribed policies).
- Answering the telephone, taking messages or routing calls according to office procedures utilizing organizational familiarity and necessary discretion, and making appointments as appropriate.
- Contributed to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
- Contributed to the overall success of the University by performing other essential duties and responsibilities as assigned by the immediate supervisor.
Accounts Receivable Administrator
Royal Best Ventures
Accra
09.2014 - 08.2018
- Having full responsibility for accounts and complete knowledge of accounts.
- Arranging and participating in review meetings including senior management as appropriate.
- Proactively taking responsibility for the escalation of developing issues and/or key risks.
- Ensuring that any decisions taken adhere to the credit policy and the DOA (Delegation of authority).
- Building effective and collaborative relationships with both internal and external customers.
- Providing a consistent level of high customer service.
Education
ACCA (4-6 FUNDAMENTAL PAPERS) - BUSINESS AND ACCOUNTING
Birmingham City University
Birmingham, United Kingdom12-2020
MASTERS - INTERNATIONAL RELATIONS
Institute international Estudies Barcelona
Barcelona, Spain10-2019
BACHELORS - ACCOUNTING
Accra Technical University
ACCRA, GHANA09-2014
GCSES -
Senior Secondary School
ACCRA, GHANA09-2009
Skills
- Excellent analytical abilities
- Accounting & finance
- Data Entry & Analyst
- Administrative skills
- Auditing
- Bank Reconciliation
- Excellent written and verbal communication abilities
- Creative Thinking
- Problem solving
- Good negotiation skills
- Excel expert
- Strong belief in financial ethics and integrity
- Driven nature
- Respect for Deadlines
- Proactive individual
- Ability to think through tasks
- Ability to work well independently
- Good problem-solving
- Good Analytical Skills
- Professional
- Diplomatic
- Cordial
- Adaptability
- Flexibility Skills
- Proficiency in Microsoft Word
- High level of accuracy in all work produced
Personal Information
Hobbies: Photography, Playing the guitar, Spending quality time with friends and family
References
References are available on request.
Timeline
Concierge
FirstPort
04.2024 - 11.2024
Senior customer Advisor/Payments office
Lloyds Bank
07.2021 - Current
Customer Service Advisor
NHS UK
05.2021 - 07.2021
Receptionist
Randstad
01.2021 - 05.2021
Receptionist Administrator
CSSS UNIVERSITY
06.2019 - 12.2019
Accounts Receivable Administrator
Royal Best Ventures
09.2014 - 08.2018
ACCA (4-6 FUNDAMENTAL PAPERS) - BUSINESS AND ACCOUNTING
Birmingham City University
MASTERS - INTERNATIONAL RELATIONS
Institute international Estudies Barcelona
BACHELORS - ACCOUNTING
Accra Technical University
GCSES -
Senior Secondary School