Summary
Overview
Work history
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Bright Donkor

Liverpool

Summary

Hardworking student with proactive approach to tasks and eye for detail. Applies active listening and strong communication skills to follow complex instructions accurately. Friendly team player, ready to support team. Experienced team player with background in product maintenance and quality assurance . Ready to apply maintenance and repair knowledge to help keep your team's productiveness running smoothly. Dependable in listening to supervisors and maintaining standards.

Overview

14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Multi-skilled Operative

ABM Industries Inc.
London
12.2022 - 12.2033
  • Conjoined with a team of 6 managing and protecting TFL and London underground properties
  • Communicating with different TFL managers and over 100 customers on daily basis.
  • Assisting queries from TFL managers and customer service assistants to resolve customer problems.
  • Providing Hygiene maintenance of designated stations and First Aid support to accidental customers.
  • Vigilant adherence to safety protocols and regulations, prioritizing well-being of our customers.

Customer assistant

Paddy Power
London, Middlesex
01.2021 - 12.2022
  • Counting daily entries and bets of customers. Alongside balancing dockets in the shop.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Managed over 20 customer complaints with prompt, mutually beneficial resolutions almost on daily basis.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Care Practitioner - Domiciliary

Westminster Homecare
London
01.2020 - 11.2022
  • Managing over 10 patients on personal assistance and medical support.
  • Documentation of patients administered drugs and condition before and after service and accurate measurement drug dosage all times.
  • Developed personal relationships with able patients to know their mental state of feeling and reporting any emergent issues to local manager for further action.
  • Applied different character management skills to meet my patient needs.
  • Collaborated with over 15 fellow carers to complete patients check on daily basis.

Education

BSc (Hons) in Biomedical Science -

Edgehill University
09.2023 - Current

A Level in Health and Social Care - undefined

Stanmore College
08.2021 - 05.2022

Skills

  • Digital literacy and numeracy competence
  • Data Analysis and entry
  • Microsoft excel utilisation
  • Micromanagement techniques
  • Team management and efficient supervision knowledge
  • Good listening skills and behaviour management
  • Creative ability and supportiveness


Certification

BSc(Hons) Biomedical Science

Health and Social Care L3

Applied Science and Technology Level 2

GCSE Maths Grade(9-4)

Essential Digital Skills

Accomplishments

  • Attained recommendations from several patients to my management on my style of expertise delivering.
  • Acknowledged for my resilience, perseverance and commitment from managers.
  • Accomplished dementia, seizure and first-aid training.


Timeline

BSc (Hons) in Biomedical Science -

Edgehill University
09.2023 - Current

Multi-skilled Operative

ABM Industries Inc.
12.2022 - 12.2033

A Level in Health and Social Care - undefined

Stanmore College
08.2021 - 05.2022

Customer assistant

Paddy Power
01.2021 - 12.2022

Care Practitioner - Domiciliary

Westminster Homecare
01.2020 - 11.2022

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Bright Donkor